Fitbit Reviews

Fitbit is my way to go! I love my San Francisco made versa 2!

I was gifted a Fitbit versa roughly a year ago, three months later it couldn t hold a charge for even 8 hours. They gave me a new one. The first time I decide to take it in the ocean swimming it goes completely bizerk. Keep in mind they say this thing can go 166 feet deep with no problems. Well I was on vacation and sailing for a few weeks. I finally got around to calling them and asking them what I can do to fix it. They tell me that s it out of warranty. No way of hooking it up to a computer for a reset or anything l. They just try to troubleshoot it over the phone by having me push two buttons for ten seconds and then tell me it s garbage. Then the spokesperson tells me they can give me 25% the full price from Fitbit off a bright blue or purple one. I probably won t be buying any of their products again. I was never able to play music out of it. I feel that they should have stood by their product and helped me out a little more to fix the old one or get a new one.

Customer service support deplorable. Then tried chat line even worse. Will take watch back to costco.

Fitbit is a joke. The worst customer service. Particularly the Versa. Don't waste your money. Delicate and they won't help you if something happens. Worst $250 I ever spent.

worst customer service, don't call back when they say they would, accents way to hard to understand...is there a good reason to not return this product to costco and get a competitors' tracker?

I receive a Fitbit Charge for Christmas and it has never worked correctly. I had my adult kids verify if I was doing something wrong and they both said it is not working, I called customer service in the Phillipines and she said basically it was a loss. I told her I will write everywhere not to buy this item. She refuse to give me a physical address.

Nice place, the vines they have growing are very beautiful. A mutation of good left from the old world, I learned some new fighting styles from some of the Shi so that's nice, didn't have a G.E.C.K though.

Horrible quality. Horrible customer service. Your Fitbit blaze band WILL break, it's only a matter of time. 6 months to a year tops. Buyer beware!!

My tracker stopped working after 7 months. Customer Service was excellent and replaced it without any difficulties! Very pleased!

The last firmware update for trackers such as the Charge 2 wasn't ready for release. It has messed up the distance tracking while connected to GPS. Fitbit is about 20% lower than the phone it's attached to.
The second major issue is the sleep tracking. It's right about 60% of the time. The remainder...it can split your sleep into sections with periods of unreported data.
Fitbit knows this, but has not provided their support staff with any knowledge as to when the next firmware release will be.
Rookies. Roll back to the prior release that worked, then roll out the fixed firmware.

Should have read the reviews. You can add my voice to the people here complaining about horrible customer support after failing to get help with a Versa 2 that I've had for two and a half months. Their default stance is "Your phone isn't on this sparse list of devices, some of which are five years old. As such, we won't support our watch." But when even features that don't require a phone stop working, they leave you in an endless loop of "factory reset the device", and when that doesn't work you'll get "remove the device from your app and add it back". When that also doesn't work, they'll go back to "factory reset the device". A factory reset resulted in a watch that could only hold a charge for a couple of hours, and didn't address any of the numerous complaints I've had about the Versa 2.

And you can forget about any Fitbit Pay support, I've had a dozen failed transactions and complete silence from Fitbit on the failure of their service. I've been trying for two and a half months to use this gifted piece of garbage. I feel horrible for the person who spent hundreds to give me a device Fitbit never even tried to support.

I CONTACTED TECH SUPPORT DUE TO NOT GETTING NOTIFICATIONS ON MY CHARGE 2 FITBIT. I UPGRADED MY PHONE TO IPHONE X. AFTER GOING BACK AND FORTH WITH TECH SUPPORT FOR 1 WEEK WHICH THERE TECH SUPPORT IS IN GUATEMALA AND EL SALVADOR, I WAS TOLD THAT THEY ARE CURRENTLY HAVING ISSUES WITH THE CHARGE 2 COMMUNICATING WITH IPHONE X, THEY ARE AWARE OF THE PROBLEM AND ARE CURRENTLY WORKING ON A FIX. I WAS TOLD THATTHERE IS NOTHING THEY COULD DO, I WOULD JUST HAVE TO WAIT. THEIR TIME LINE WAS 1 WK TO 1 YEAR FOR THE FIX, I WOULD JUST HAVE TO WAIT.
I ASKED FOR THEIR CORPORATE OFFICE NUMBER OR EMAIL TO CONTACT SOMEONE ELSE AND WAS TOLD 2 TIMES THAT NO ONE THERE HAD THAT INFORMATION.
I REALLY LIKED MY WATCH, IF I MAKE AN INVESTMENT IN ANYTHING I LIKE TO FEEL THAT THE COMPANY WILL BACK WHAT THEY ADVERTISE. WITHOUT A DOUBT MY NEXT PURCHASE OF A IWATCH WILL BE A IWATCH AND SO SHOULD YOURS.

I love my Fitbit HR! I did have a slight problem with it and the customer service was excellent! Keep up the great work guys!

if there was less than a star I would choose that, also in Trustpilot unfortunately very bad reviews 70%, unfortunately only now read, although in test reports Fitbit Charge 2 performs well, very strange. Glass scratched very easily, bracelet already broken after one year, after 2.5 years no heart rate measurement more. You should be able to expect more from such a high-priced product. No goodwill, except 25% discount on new purchase in the store, because outside warranty. My conclusion: finger way, products that wear so fast - avoid. My daughter has same model, concerning bracelet and glass, same complaint.

Again one of the worst companies I've dealt with. But should 3 fitbits break after 4 months or less of usage? This company is terrible with terrible quality products and terrible customer service and terrible shipping. I would love to be able to speak to someone accountable at this company.

Don't bother with Fitbit and company's customer service. One star is too many.

Fantastic reception, quick response and pleasure to work with.

Bought 2 Fitbit charge 3 devices in November 2018 at the Frankfurt airport. A few months later they both developed black lines on the display and eventually went blank. They were replaced. In December, the same problem starts, this time, we are out of warranty and nothing can be done. We are stuck with expensive devices that are useless. 1 year 1 month, 4 devices developing the same issue. Such a short lifespan indicates faulty devices were manufactured.
The Fitbit community page shows many people are going through the same predicament. What a let down!

I've received two Fitbit Charge HR's, both times the wrist band delaminated and started coming off the main watch body. And the watch body started cracking. There is no way to repair it. Of all the people in my company who received the same watch, most were having the same exact issue. Although the problem was reported under warranty, and they exchanged the first watch, they wouldn't fix the second watch having the same problem. Even when I explained that the original issue (that still persists) was reported under warranty. The best they could do was give me a 25% discount off from a Fitbit purchase. Seeing that the build quality of these is low (all who I know had the same problem within 9 months), this does not instill any confidence to buy any further products from Fitbit. I will never buy anything from Fitbit again.

Support is an atrocity, asked questions about Surge Heart monitor being inaccurate and have been completely ignored.

Having bought 3 devices from this company, I have found the hardware to be undependable and the customer service was incredibly and remarkably abhorrent. Felt like I was dealing with email scammers.

I won a Fitbit and, so far, I am quite happy with the product, which has encouraged me to get moving and live healthier. Thanks!

Dear Fitbit,

Over the past week you clearly showed that you are a second rate company in every way imaginable. To be fair, it actually started last October when the Fitbit ionic I purchased was problematic from the beginning. When introduced, the ionic suffered from an array of glitchy issues, such as fitness tracking issues and general smartwatch problems. The glitches eventually got slightly better and I lived with the ionic until it stopped vibrating and sending notifications to my phone. I called your customer service support and they basically said if you have iOS 11 we can't help you. Given that I had described issues which would seem not to be strictly a consequence of iOS 11, I asked for a supervisor hoping they would honor the warranty and send me a new device given the issues I had. He refused to help. I went to your highest customer support level, and that individual kept repeating, " we cannot provide a resolution in advance." In advance of what? I had ongoing issues, why could a resolution of some type not been provided? After wasting hours my time, I assure you I will never buy your fitness trackers ever again. And by the way, Best Buy graciously exchanged the broken ionic for a new one and it turned out to old ionic was indeed broken.

FitbitSupport @fitbit horrible experience with my wifes versa, although it is 3 months out of warranty, weve looked after it, never dropped it and the screen went blank, from fitbit support email, its been suggested that we cant do anything and should buy a new fitbit, theres no after sales help, no repair centres and ive seen that many people have the same issue with the versa, suggesting that its a factory problem, they dont advertise this as a disposable 200 dollar watch unlike apple, Samsung, huawei, garmin, these watches cannot be repaired and fitbit will not do anything to assist
Case number:35313499

The interior design or their building was great and the staffs were nice and I ve always wanted to buy a fitbit

I used to love my Fitbit One..when it worked properly and synced regularly with my phone. I'm furious with the company and their HORRIBLE customer service. I have had the fitbit for a year and a half with no issues. I've had a Samsung Galaxy 4 during this time and then an LG G3. Both phones SHOULD be compatible with it. my fitbit One stopped syncing on demand, as it was supposed to do and didn't used to have a problem doing. I've email for assistance and no one can figure out the issue and clearly they are not understanding English properly, as the email customer assistance is rude and can't understand anything I'm trying to tell them.. I will be reaching out to their CEO and alerting him of the incompetence that is going on in the customer service if I can't get help with the product by their phone line customer service. This is ridiculous. Please hire competent people that understand English AND understand the product!

Though it sometimes just depends on the customer service rep you get to help you with your situation, 9/10 times I've had a quick, amazing experience when I had a warranty issue with my fitibt.

Two different Inspire HR watches broke after a few months. Had to send it back to them. It is now taking more than a month to get a replacement for the second one. When this one breaks, I am using a different company. :(

FitBit has lost me as a customer. Their best product is their Calorie tracker, which is FREE. I've had several devices, Surge, Ionic, Alta, & Arias. What you find out is it is nearly impossible to exercise off over eating. The game is controling what goes in. Ionic does not track my sleeping properly, at any setting. Besides, once you sort out how you sleep, it's not much news each day. Their devices just aren't competitive with Apple Watch when you figure out you don't need to wear at night and the cool experience you get with Apple. I'll continue to use Aria, i think that is a good product, but your Trackers, just don't deliver a person what you pitch. You can't exerecise out of over-eating. Stop putting all that food in your mouth !!! It's that simple. Weight will come off quickly.

Fitbit has horrible customer service. I sent 2 fitbit surges back a month ago because the GPS didn't work and the HR monitoring was not accurate. It take's fitbit support 7 days via email to get back to me on questions that I've had about my return. I called them 2 weeks ago with my tracking number and was told that I'd have my refund in 7-10 days. I had to call again today as I have no refund yet. The customer service rep told me that they have no tracking number. I had to give them my tracking number again and I'm being told that I will have my refund in 7-10 days, again! I asked where they were located and the gentlemen told me Guatemala. I told them that I wanted a phone number so that I could talk to some one in California and they would not give me a number. I am very disappointed in fitbit support and expect more out of them. Maybe having a horrible review will get someone's attention in California! The number published for 405 Howard St, San Francisco sends you to Guatemala.

CUSTOMER SERVICE IS TERRIBLE!!
I loved my Charge HR and originally purchased it in Oct. 2015. Since then I have had to replace it 4 different times because it kept dying. Each time I contact customer service I am wasting 20-40 mins discussing the concern with someone with a very heavy accent reading a script. I'm forced to repeat myself over and over and struggle through with them and the language barrier. I finally asked to speak with a supervisor who also only repeated the same script. I asked for a Charge HR 2 to be sent to me as clearly my model has known glitches and was offered a discounted price but not a new one for my inconvenience. I then asked for a new Charge HR instead, I just want to get back to logging my steps, and was told it's out of warranty now and they won't be honoring what the customer service rep told me in Nov but that they would be "speaking with him". I've had this particular one for less than 6 months. I've had multiple replacements for a known fitbit issue. Why not as a courtesy to a loyal customer who has purchased and advertised the fitbit for many people simply send a Charge HR2 for my inconvenience? Customer service is just terrible. None of my trackers were ever working more than 6 months. Design flaw to say the least. There are numerous activity trackers to choose from now and sadly I will be going with a competitor. #DoBetter #Fitbit

I have owned three Fitbit Ones, and accidentally ran two of them through the washing machine, and I lost the other one. I decided they were just too small. I received a Fitbit Charge HR for Christmas (from my wife), and it worked great for about two weeks. Since then I have not been able to get it to sync with anything. The time is way off because it won't sync. I (we) already have almost $550 invested in Fitbits, and I don't have a working Fitbit. It's a nice concept, but I have given up.

Up until now Ive been a card-carrying, flag-waving poster child for Fitbit. However their customer service this time has REALLY let me down. Ive been purchasing Fitbits for the last 5 years (5 for me and my friends) and recommending it to everyone who would listen including ALL my co-workers. 22 people have bought because of me bragging about what a great product it is, despite the problems that many people have made a big stink about and I agree (ie mostly, the rubber watchband SUCKS, not only does it give you a rash on your skin- and the customer service "work around" for that issue was "just dont wear it for 3 days and the rash will go away." Oh of course, so if a product gives you hives and makes you break out, just dont use it ! Of course we get to keep our MONEY!) but also the glue that holds it together often breaks down and the rubber itself starts cracking within months of purchase. The cheapest fitbit is about $200, thus if what my friends who work there say is true and they make at least 50% profit margin, then Im responsible directly for $2700 in profit for them. Anyway a week ago I called Fitbit customer service to complain that even though my latest watch (Charge 2) was bought only 10 months ago, once again the rubber is breaking in half and cracked (she said take a photo and email us) and also it wont hold its charge, ie I charge it all night and it holds its charge for 10 hours (she said download the latest update and get back to us.) I was late to catch a plane to Calgary so I planned to do that when I returned. When my flight returned from Calgary, unfortunately WHILE I WAS ON THE PLANE my watchtrap finally snapped and my watch fell off. I called Air Canada immediately and they literally searched the plane before it even boarded next customers but couldnt find anything. I called Fitbit a couple of days later and found out that the !!!!!!!! so and so !!! !!!!!! who stole my fitbit (im guessing the so and so and so who sat next to me in 24B on Air Canada flight 140 from Calgary to Toronto landed 4:05 pm on Sun Dec 10 who took up the whole armrest and more and was completely obnoxious to me for the whole 5 hour flight took it as I needed to step over him to use the bathroom and no one else would have been close to me) has now REGISTERED IT UNDER HIS EMAIL ADDRESS AND IS USING IT REGULARLY !!!! So even though each fitbit has a gps of course they wont give me his co-ordinates where he lives, or even his email address, or even any refund as it was due to their faulty crappy badly made product that it fell off my wrist. And YES they do have proof of this as they recorded the call that I made before my flight when I told them 2 things that werent working. And to add insult to injury for some reason Im still getting email updates on how his FITNESS level is coming along, weekly. sounds like he is really getting active and healthy on MY STOLEN FITBIT. I totally believe I am due an apology and free replacement fitbit from fitbit but they said too bad so sad. Now Im researching MUCH more reasonably priced competitors.

I Bought A Fitbit Versa 2 From Here And Had Fantastic Customer Service! I Still Have My Fitbit Today. It Works Perfectly And I Have No Problems With It At All! When It Comes To Watches Fitbit Does It Best And I Will Forever Have A Fitbit Watch!