Linda Graf

Review of Fitbit

I received a fitbit Charge HR from my husband for ...

I received a fitbit Charge HR from my husband for Christmas in December of 2014. By Fall of 2015, the back had cracked and fallen off. Fitbit did send me a replacement. Now less than one year later-yup, you guessed it: the back has again fallen off of the replacement. While this is a well known manufacturing defect (See the Fitbit HR Community web site), FitBit customer service is telling me the warranty does not cover replacement devices. Either Fitbit stands behind their product or they don't. At $150 for a device-to only have it last less than a year is FRAUDULENT. At the very least, Fitbit should send me another replacement while they work to correct their manufacturing quality control issues....I am pissed....