Alessia Caringi

Review of Fitbit

I'm really shocked at some of these 1 star reviews...

I'm really shocked at some of these 1 star reviews as my experiences have been painless and easy.
I have an Alta and unfortunately the band has come apart on me twice. The first time, was 6 months after I purchased the fitbit and I spoke to an agent through the chat on the fitbit website and they were very helpful and replaced my band under warranty.
The second time was about almost 2 years after the purchase and again the same issue of the band coming apart. I knew it wasn't under warranty, but i decided to try my luck and talk with an agent again. I spoke to an agent through the chat once again and they were awesome. Asked me a few questions, to send a picture of my alta and the broken band, and after reviewing all the info said that they would process a new Alta HR band for me free of charge. I was shocked to say the least since I knew my fitbit was out of warranty by a year, but very very happy.
Hopefully the new band will withstand the wear and tear of everyday life unlike the regular Alta band.