On 12/21/18 someone hacked into my Fitbit account ...

On 12/21/18 someone hacked into my Fitbit account and changed the email address associated with my account. As a result, I can no longer access my Fitbit account. They also must have changed the timezone associated with my account because my Fitbit Versa now also displays the incorrect time. I have contacted Fitbit customer service 7 separate times about this issue and they have done absolutely nothing to resolve my issue. Every customer service representative has asked me to be patient and wait for "the team" to contact me. They are unable to explain who comprises this team or an estimated timeframe ehen I might hear from this team. I find this completely unacceptable. This is the worst customer service I have ever experienced. I do not understand how Fitbit can allow someone to change account information without my permission, but will not take any steps to restore my access.