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Small company that sells low-quality products. Cus...

Small company that sells low-quality products. Customer service was even worse. I bought the Versa and it worked well for approximately 1.5 months, and suddenly one morning, it went all black-screened and no display at all on the watch. I contacted customer service hoping to return it because this is way to short for a $200 watch to go wrong. But the fitbit customer service refused and remind me that they only accept return within Exactly 45 days! It was just 48 days since I receive the Versa! I guess the reason that they set the 45-day rule is because Versa literally can only live for 45 days : ) Although I felt being cheated, I still hope that they would at least replace it. But No. They asked to make a video showing the problems. I communicated with them three times and spent several hours online to explain the issue and each time they ask me to do different things. Basically, they want YOU to prove yoursefe and to show the problem is real. Then they ask YOU to troubleshoot the item FOR THEM. What did you pay $200 for? Tons of trouble and to solve the Versa's technical problem FOR THEM.

Although I told them countless times that the screen does not display, they still ask me to do the factory reset over and over (by pressing three keys before seeing the logo and then release the lower right button). I couldn't, guess why? IT DOES NOT DISPLAY. The whole thing is really dumb, and from what people have been saying on the Fitbit community, so many people have all kinds of problem with the Versa. After showing them several videos to demonstrate the display issue, they still not be able to even to place a replacement. They ask me to send it back to investigate it - Then why have people send the videos and pictures if it has to be investigated anyway? Besides, this issue is reported so many times the manufacturer must know the Versa has this common defect. But they will still make you go through this dumb process pretending that they don't know what's going on. This is a $200 watch that can only work for 45 days. Fitbit won't accept the return because that would mean every Versa they sold. They only do replacement after a painful tug-of-war, but who knows how long the replacement is gonna work?

In this photo I was pressing the key but no display - what you would get after 48-days.

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