Carmen Miranda Robaina

Review of Fitbit

Terrible Customer Service! Could not get the Cor...

Terrible Customer Service! Could not get the Corporate Tel # in San Francisco. Routed to central America. Very unprofessional sales reps who for the most part... just wants the sale! Should have known when I called the sales rep for the first time and he was pre-occupied with an office party going on in the background. I could tell he was not listening so I put my info in an email... and the end results... Not only did the rep Not LISTEN, he DID NOT READ MY email. I was trying to put a employee wellness program together and was under the impression that I would get the Dashboard,,, only to discover after we made our purchase that we now have to purchase 250 units before getting the dashboard. REALLY ??! To put it bluntly, I was Lied to! Very very disappointed! Was expecting superior level service, but apparently Fitbit can't keep up... .As far as the equipment... I have the Charge HR and IT IS NOT ACCURATE!!! I took 15 steps this morning and it recorded 395.