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Was on hold already for 25 minutes with customer s...

Was on hold already for 25 minutes with customer service, when in the beginning it said my wait time would be 10 minutes. Then I ask what country I m calling to and the person said El Salvador, I asked to speak to someone in the USA and he said that there was no way to do that. I ve had my Fitbit Surge for 3 months, got it for the heart rate. I take it off at night to sleep because it s just too big to sleep with, if you re not used to sleeping with a watch on. I went to put it back on and noticed that the heart rate was on, but I didn t even have it on. How can it possibly keep an accurate account if it shows a heart rate and it s not even on???

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