Dimendaruff One

Review of Fitbit

Why doesn't Fitbit provide resolutions instead of ...

Why doesn't Fitbit provide resolutions instead of excuses for poor product(s)?! I've only been a customer for 3 months because of course my brand new Versa 2 stopped working or charging! And what does customer service do, they send me a refurbished replacement that doesn't work or charge either! I even went and purchased a brand new charger to ensure that wasn't the issue. And their "higher department" response was even worse. So what is Fitbit going to do about the replacement? They want me to pay my own money to ship it back and they will not send another replacement until it has been received into their warehouse! No, I won't be doing that. I will be taking my original product back to the place of purchase for a full refund. And my family and I will never buy their products again. Also, because of the way they treated me I will be leaving a negative review on every platform that I can!