Teri Markley

Review of Fitbit

DO NOT PURCHASE A FITBIT. Customer service is in ...

DO NOT PURCHASE A FITBIT. Customer service is in El Salvador and they do not care to put the customers needs before the company greed. I purchased the Ionic, had it for three days and it died and would not charge. Called customer service and was told that I needed a new charging cable and it would take 5 to 7 days to get it. I explained that I was leaving town and I needed it before then so they promised me expedited shipping in an email. I received the charging cable in nine days, that s their expedited shipping. Charging cable did not fix the problem, the Ionic is bad. Called fit bit customer service in El Salvador again. Was told that I needed a new Ionic and they would send me a shipping label so I could return mine and then they would get a new one out to me. I expressed concern about that considering they lied to me about the expedited shipping and indicated that they could send me a shipping label with the new Ionic and I would send it back. I went through James a supervisor and Fernando the manager who both told me they were so sorry that their options didn t work for me. Their option being me sending back my very expensive Ionic with the hopes that they would hold true to their word and send me a new one. Just as a heads up both calls to customer service took over an hour each of my life with no positive results. This ionic was my fourth fitbit purchase. How dumb could I be?