Complete joke of an experience combined between Fi...

Complete joke of an experience combined between FitBit and SquareTrade. I have literally called them both around 5 times each. Cliff Notes:

-I filed a claim for a FitBit Ionic that stopped working 1 year after I started using it.
-Filed a claim online with SquareTrade
-Sent in the defective, original FitBit Ionic
-Received a "new" replacement device
-The device will not charge or power on
-Call 1 to SquareTrade - told it was not their problem and to call FitBit as it was a new replacement device and covered by them for 30 days
-Call 2 to FitBit to go through 20 min of troubleshooting, then "there is nothing they can do, call SquareTrade as it's covered by them"
-Call 3 to SquareTrade - the device is new and must be covered by their 30 day new device warranty
-Call 4 transferred to FitBit, hung up on 1/2 way through
-Call 5 to FitBit, they cannot replace it as there is an active claim on the device through SquareTrade
-Call 6 to SquareTrade, they said they will take care of it, just file a new claim online to get the shipping label
--At this point, I attempted to file a new claim, unable to file a claim due to the current claim not being closed out
-Call 7 to SquareTrade, they agree to 'warm transfer' me over to FitBit and give approval to FitBit to bill them for the replacement -- at this point I was hung up on 1/2 way through the transfer, and even though the approval was given to FitBit, nobody called me back
-Call 8 to FitBit, since approval was given by SquareTrade, this should work right??? NOPE - they refer me to call SquareTrade to have them authorize it. Unbelievable.
-Call 9 to SquareTrade - they tell me a new claim needs to be filed and their systems are being upgraded so I should call back in 24-48 hours to file this claim.

This is where I'm at right now, on hold, with a Supervisor, as I refuse to take this answer.

Be warned - this company is terrible to deal with for customer service. If you are purchasing a device where you may need this extra sort of extended warranty, choose ANY other company besides this one.