Carleen Kelly

Review of Fitbit

I used to wear my Fitbit everyday. I am on my thi...

I used to wear my Fitbit everyday. I am on my third Fitbit, the Charge 2. I loved it! Recently, it broke. Since it was under warranty, I called Customer Service to report it and to receive a back-up. Here is the poor service that I received.: You cannot receive the Fitbit in an expedited shipping - even if you want to pay for it. I came a week later. The service advocates do not know the product. I explained that the band broke and could not be attached. My expectation was that I would have received a new Fitbit as I knew others have received in the past. One week later I received the monitor in the mail! What part of my discussion did the Customer Service Advocate not understand. They did not send me the band! Are you kidding me? I wear this everyday to workout and I use it as my watch. It would have been better to have told me it was not under warranty and I would have purchased a new Fitbit the next day. I thought that this was my third one (that broke), why not call and get a new one from Fitbit. Instead, I am so upset with their lack of Customer Service Advocate understanding of the product that I am giving up Fitbit for an Apple Watch. My advice to the CEO - bring customer service to the USA and STOP making more money on your customers.