Maureen Cooke-Harnisch

Review of Fitbit

Loved it until it broke and I couldn't get custome...

Loved it until it broke and I couldn't get customer service to help. I bought a Flex in June and on September 24, it stopped tracking active minutes. On Sept. 23, it wasn't syncing, so I reset it. Those 2 occurrences could be related.
What I was told regarding active minutes, was that if I did an activity regularly--in my case mucking--that the tracker would no longer recognize it as "active" unless I increased my intensity of the activity. Following that logic, then if my activity were jogging 5 miles every day, the Flex would start seeing that as "regular" activity and stop tracking it as active unless I were to jog more quickly or jog for longer distance. That is ridiculous.
And this is a shame because I loved this tracker, even bought my sister one. Never had the thing off. Now the entire FitBit label is repulsive to me. A shame.