DFW Rental and Leasing dba Dollar Rent a Car Reviews

You need to update Google Maps to tell you how to return a car

Easy, fast and no hassle. Everything you want from a car rental.

Dave Ramsey says they are taking debit cards but you still have to pay in advance for that to work

I booked my reservation from Hotwire and paid it in full. When I came to Dollar station to pick up a car Lady released a car shout telling me that she did and upgrade and charche me extra $300. When I called them they said you need to read a contract. For 10years of renting cars first time is see how this company is just a reap off.

The worst car rental place, I returned the car intime and they charged me half day extra! (There is no one to pick the car, so I went to counter and informed them and gave the key and asked them to note the time as well) They said extra 25$ for under age before taking the car and after returning the car they billed me $50! Worst worst worst place they kept $350 security deposit hold on my credit card for 7 days after returning the car and paying the amount!

I would not even give that one star I had a choice!

I would like to give a shout out to Jose at the dfw dollar rental and Kenneth at rental return. I booked for 6:00 pm pickup on Thursday the 29th but was able to arrive earlier. The woman helping me when I picked up the vehicle failed to mention at extra day charge because i was early. I returned the car September 2nd 3 hours before and that s when Jose suggested I talk to Kenneth and the extra charge was removed.

Nice experience traveling is stressful enough not here though smooth pickup no problems price was right in with no surprises the manager and staff made it strss free

The car was fine and the rental experience was only decent. They seemed more "dollar"
oriented then service oriented. Service comes first....always!

I was supposed to change a car there and really the branch manager helped me very much to find a replacement car in the car I took even though it was hard for him to find something really level and excellent service and good

AVOID DOLLAR AT ALL COSTS!!

If you're wondering how they make money, here is how: you specifically and explicitly refuse ALL additional options that you don't want and that they might charge (you know those irrealistically expensive useless options like an express toll pass for more than 100 dollars), and the employee sneaks it anyway on your final bill.

Conclusion : four phone calls and two emails to the customer service later (not counting two calls they were supposed to give back and did not), and Dollar is still hiding behind "administrative rules" to refuse to acknowledge the fact that one of their employees screwed me up.

So if you like a company that support scandalous employee behaviour and not customer satisfaction, go for it!

I left a North Face jacket in the car and of course NOBODY has a clue where it went. They employ thieves. I will admit pickup and drop off was smooth but the fact their employees will steal makes them terrible.

This is a good car rental. I was able to rent a vehicle without much of an effort outside of going online through a third-party. After signing up and receiving a good deal the hiccup came when the person behind the counter indicates I need an extra $200 deposit. I had to scramble to get this taken care of I did but it took a while. No one mentioned in any of their brochures that there will be a secure deposit, whether credit card or debit card. Oh sure you'll get it back after about a week and I am still waiting for them to release my money and its been a week.

Rated F by the BBB. Beware! Wish I had looked them up first. They charged me Insurance I did not want. The guy spoke slyly after I asked him several times to repeat himself. I have Geicco. Why would I buy insurance from them? I was in a hurry, had to use the bathroom and he took advantage of it. He said, No problem we are going to refund it when you come back. Simple as that. I will never use them again. Hope they realize the loss. I travel 2 times every year. Their loss hopefully will be larger than their gain from this.

Line to pick up the rental was long but the overall experience was great! Many choices of cars to choose from!

I had a rental car for a week for visiting family and driving around DT Forth Worth. When I picked up my rental I was unaware of how many toll roads their are around their being from out of state. I was not offered at pick up the chance to opt in to the toll pass option and later recieved a bill for $23.00 in tolls ( which of course I expected after driving around for a week), However, my bill also included $90.00 in administrative fees which i think is pretty crappy!! If you plan to keep the car for longer then a day or two I would suggest you ask about opting into the toll pass since they are not going to tell you about it when you pick up your car.

That was the worst experience I had with a car rental. The only positive thing that I can say is about the process of choosing car, fast and easy.
I booked my car in a package with spirit. When I arrived in LAX, I had to wait for half an hour for Dollar shuttles to take me to the store. All other companies picked up their costumers every minute, really every one minute one shuttle of other companies passed when some other costumers and I had to stay in cold weather for half an hour. The number of people increased so the waiting time at the store rose because of the congestion.
I had booked a small economy car because I was travelling alone. I tried to save my money for gas, also I crowded cities with huge traffic, the smaller car the better you can move and find a parking space. At the reception desk, they tried to sell another car (a larger one), gas saving option (if I paid $35 for two days rent, I did not have to return car with a full tank - not a good option for me), and the insurance. When I refused the recommendations, the receptionist became cold and changed his manner. He was not welcoming anymore. It was not a good experience for me.
They put $400 on hold on my credit card, and charged me $19 for tax and service ($9 state tax and $10 for services) which does not make sense when you prepay for car in a package. The other thing is about gas receipt. If you do not buy the gas option, you are required to show the receipt of gas that shows you refilled the tank within 10 miles from their store, otherwise they charge you a full tank, $25 at least, so odd.

watch your billing statement cause they are habitual at double charging credit card. now I have to be inconvenient and call these folks and not happy at all.

Would gladly put zero stars if possible. I rented a car through Hotwire and got a standard car with Dollar Rent a Car. The customer service agent I met that morning told me that the rental place does not recognize insurance purchased from third parties and that I will personally be liable for the car if anything happened. I agreed, having aready purchased Allianz's $9.00 a day collision insurance. I also had my personal car and driver insurance with me - full coverage. He went on to sell me insurance from Dollar. They had basic (like what I bought from Allianz) to i think full coverage. I declined. Here's the insult. He tells me to sign on the little credit card machine to confirm that I am being disobedient to the state of Texas by driving without liability insurance. What kind of dirty sales tactics is that? No where on the signed documents would you see such a phrase because it is dirty and disrespectful. He repeated this statement before he gave me the keys and my receipts. I have rented cars from several places. This disrespectful and dishonest experience was my first

I have been a Dollar Express Customer for a few years. Always fast & courteous People & Easy to Deal With. Satisfied with Every Trip! Thank You!

Website said $68 a day and tried to charge us almost $200 for just ONE DAY because they tried to make us pay full coverage which we kept declining because we are already covered through usaa. Good thing I read those papers Before signing the contract, I noticed they still put full coverage which is $130 plus liability! Read those papers before you sign them because they wont help you after you've returned the vehicle. Nice try Dollar....

The worst experience I have ever had renting a car. I bought a package deal flight and car. When I got to the counter to get my car, they had all of these extra fees. I have full coverage insurance so I always do insurance through my personal insurance, Geico. They did not want me to do that. Made a big deal about Texas has Loss of Use, and if my insurance doesn't cover that I will have to pay. They had four additional taxes that was added to the bill, which totaled up to over $100. They also made a big deal about tolls. They have a weekly rate or a daily rate. I was told if I didn't get the toll deal I will be charged $15 per toll plus the price of toll. I was totally disgusted with this company. I will never rent from them again. My sister did the same package deal and was given Alamo, when she got to the counter her additional fees were under $50 dollars and they did not have any issues with toll. She was told she could buy the toll pass or just drive through and they will bill her later. Dollar Rent a Car told me they do not allow you to buy the toll pass, and they will not bill you later. I felt like they were ripping me off. With my package deal I already paid over $200 for the car and they were trying to add an additional $300 or more to my bill. I rent cars all the time when I travel an I have never experienced this type of services. I would recommend you find another company.

Horrible experience! I am trying to rent a car at the airport location, but not flying and they require a return flight ticket. I then called the 800 number and they told me I had to use an off airport location and asked if I would be picking the car up at that location, which is closed? I do not recommend using this rental company, if they can't even get the reservation down correctly!

Easy access. We were able to get our car quickly. I love the fact that we were able to choose our car from the available inventory! Good service!

Booked a month in advance and when I arrived at the airport rent a car location, they said they ran out of cars. They did not call or notify me in anyway or form.
Never again dollar car rental .

I would give this location -5 stars (that reads negative five) if I could. 1. Reserved a car for a 1pm pickup...I was there before 1pm only to be greeted with over an hour line.... Why? Only two people working the counters...at the DFW AIRPORT location?! Madness. 2. I get to the counter, they had my reservation thankfully... But then come to find out I'm going to have to wait "45 minutes to an hour" for the car to be ready. I asked why, and was told, "supply and demand." Makes no sense. I'm writing this while I wait for a vehicle along with all the other folks that were before me. This is unacceptable business. Not that it matters to this company but I will NEVER RENT FROM DOLLAR AGAIN. Every individual renting on 25 Sep 2020 should get A HUGE DISCOUNT for your company's inefficiency and ineptness. It's not like Dollar didn't know what to expect...your customers RESERVE the cars with an associated time. Come on Dollar, step-up your business acumen. Regardless, I'm done with you.

Do NOT rent from them! Do NOT! Stay away, this is a scam, ripoff you name it! I was in DFW for a day and a half. Booked on expedia $60, ok cool. I get to the airport and it is $130 of some obscure additional fees for a Hyundai Sonata. I return the car and they mail me an additional $90 because they charge $15 for each toll ($2.00). A week later they send me another $50 convenience fee. Ridiculous! So I paid close to $300. I rent all the time when I travel.

I booked on Expedia and the charges were around $100 for 3 days, when I returned the vehicle my total charges were $230 this company has lots of hidden fees and The counter lady was very rude. I will not be using dollar again

Best car rental experience so far. Much better than Hertz.

The agent was very helpful and professional. The vehicle was clean and new.

I have been on the phone since Sunday after being charged for a key fob that we put in the lock box at 0300. Nobody can give me an answer as to what happened. I'm not even entirely sure they checked the right car in. Everything has been super shady, I've talked to 12 different people from 12 different countries. Finally they put me in direct contact with the Dallas location. I asked the lady for a direct number incase we got cut off, she said "we don't have a number here." Wait, what? She did get my phone number and reservation number and said they would check again and she would call me back, shortly after, she said it wouldn't be today and then hung up on me! Why would I want a key for a car 1000 miles away from me? Also, if they don't have the keys, how did they unlock it to scan it back in shortly after opening. Our reciept was emailed within 30 minutes of their "opening time". Since I don't have an extra $250 laying around, I will give them until Friday to resolve the issue or my bank will investigate this as fraud.

Absolutely horrible service at the Dallas Fort Worth airport. The agent had no idea what the taxes or charges were for. So why is she working? The worst part is she didn't care about not knowing anything. Just a classic terrible rental company that exploits costumers through random charges and insincere employees.

Had my reservation and a valid dl and debit card but the extremely rude lady at the front continued to tell me I needed a second form of id or a credit card to be able to complete my reservation. Never had an issue with any other car rental agencies.

If I could give a negative one star I would. Got to the place to pick up our car. Wouldn't give us the car because our VISA debit cards were not enough. Car was fully paid for. Left without a car. No refund. Wouldn't really help us in figuring out how to get a refund. So stranded in dallas after our 16 hour flight from Australia. Went to ALAMO car rentals..,where they accepted our VISA debit card. They will be getting an excellent rating for their helpful service

Please do not use this service. It's one of the most scam companies I've dealt with. They took $ 130 for reservations and in the end it could not be done and they did not issue a refund. HP THIEF

Dollar car rental at DFW is the Best.
Kenneth is the best.

Price was right, service was efficient, people were friendly and genuine. Car was very clean, and it was awesome to have the ability to pick any car from that lot! Drove a brand new Nissan Altima with leather interior and a shiny pearl paint for the same price I have rented other four door economy cars with manual windows.

Britney at the front desk was amazing and helpful, she made the renting a car process so much easier! After a long flight, she was a gem to deal with! Nearly everything was great, so was my rental. My only issue is that the facility doesn't offer good wifi and it was a dead zone for my phone signal.

Absolutely horrible. The car was just fine and it was easy to get, but we were misled by the representative who assisted us. We had booked a flight and Rental Car package online and we were very pleased with the price. Since then, we've been charged an additional $230 for insurance, fees, and taxes. That changed our completely affordable vacation into a ridiculously expensive rental car. It averaged out to over $100 per day for a mid-sized vehicle. The representative that help with our car pickup never told us about these very large, excessive fees and now the customer service on the phone won't do anything about it. I will never ever ever rent from this company ever again and I'll tell everyone I know that this was the worst car rental experience we've ever had.

I forgot my sunglasses in the car.. but they kept safe and returned them.. great

Made a reservation over a month in advance. Told us they were sold out when we got there. When I said we had a reservation for over a month all they could do was tell us they had no cars and shrug their shoulders. Horrible and inconsiderate. We never even got a courtesy call.

Beyond frustrated with Dollar.

I've been trying to reach customer service for the past couple of weeks. Every time I call the customer service line states that it is experiencing system difficulties. I rented the car in Dallas on 6/4 for less than 24 hours and my bill should have been $62 but I was charged $383. I called the following Saturday and the representative told me that it would be resolved on Monday and the amount refunded to my credit card. To date, it has not been. Avoid Dollar.

No problems.
Car was clean and ready to go.
Check in and out - no problems.

2 speeds at this location, slow and very slow. I m in line for over 40 min. 2 counters open and each had one customer. Now, at the counter they provide false information on tolls and insurance so they can get your $$$. There s plenty of other car rental agencies where they know what do they re doing.

Scam!! I reserved a car through expedia, got there and my card wouldnt swipe. They wouldnt accept my sisters card because it wasnt her name on it. I was going to get a replacement csrd from the bank but they wouldnt accept a card without my name on it. Also my chip works just fine however their chip reader wasnt working... only swip.. so now instead we had to cancel the order and start a new one... only cost over $400 extra!! Originally $136 for 3 days but since my card wouldnt swipe (even though I have plenty of money on it) it cost over $530!! I will never use them again and I hope you dont get roped into this disaster of a company. I

I'm pretty sure there toll plaza policy is illegal but because it's only going to cost you $100 a month after the rental, nobody fights it

Cheap price for a car but very misleading when being offered insurance options. My husband and I don t rent cars often and using our personal car insurance wasn t even given to us as an option. Luckily we realized we could use our own before we left and saved ourselves a lot of money.

The WORST EXPERIENCE I have ever had with a car rental company. Habeta, the agent flat out lied to me, in the presence of my daughter. She did nothing to apologize or fix her lie. I have rented many time from Dollar in the past with no issue. I WILL NEVER rent from Dollar again.

I would highly recommend you to pay more and use another car rental company, I made my reservation using my Chase Ultimate Rewards points and this location charged my credit card AGAIN knowing that my trip had already been paid with points, when I called their corporate customer service the response was: you must contact the particular Dollar pick up location location to confirm whether you were double charged or not. Seems ridiculous to me. Then no one at the Dollar pick up location at DFW would pick up the phone. This experience alone would warrant the 1 Star rating, let alone having a 2:30pm reservation only to wait for 2 hours to finally get the car, the place had 2 employees and a line of about 20 people.
I will absolutely stay away from Dollar going forward and bring my car rental needs to any other company that exists.

(Returned car 11-24-18) Held $94 and was supposed to release it when I returned the car. I filled up the car dropped it off on time and ran into this... Hand employee keys and paper with mileage. Employee takes it and says "you're good" and nothing else. I ask where is the shuttle? Without looking at me or pointing or anything she says, "Upstairs, across the way." Well they "forgot" to close me out. Had to put in a request to close it out and have my money returned. (Which will take 5-7 business days) on top of that, they didn't forget to charge me gas THAT I ALREADY FILLED UP! Wish I could give 0 stars!

GPS is not accurate when trying to find this place. It took me to the back side of rental return which I could not access to return the car. Customer service was excellent.

Booked car through Hotwire. When I went there, there was a big crowd and i was standing on the line for 50 minutes. Actually i have booked compact car. When I reach the counter they said Truck is allocated for me. I can't change car type as it was allocated by system. So they charged me more 52$ to change my car forcefully :( Btw they gave me brand new Chevy Impala.

Note on 7/26/2019
Contacted Customer service and they have refunded me the money back. Thank you team.

The lines are ridiculously long I dont recommend this place in the future poor customer service

DO NOT RENT FROM DOLLAR RENTAL CAR AT THIS LOCATION!!! If you aren't aware Dollar Rental Car is running a scam and charging people $15-25 Dollars per toll-booth that they go through while you rent their car. This is how they do it: They don't provide an electronic toll tag, instead they rely on the "photo of the license plate" method. So, Instead of charging you for the toll when you turn the car in, you get a bill in the mail with the cost of the toll (0.81 cents in my case) plus $15 PER TOLL. You as the renter have NO opportunity to pay the toll, because it goes direct to dollar and then you get a bill a month later with all of the admin fees. Google "Dollar Rental Fine" there is a class action lawsuit against Dollar, and all sorts of scam warnings out there. Terrible company, never do business with them. Warn your friends.

My experience was at DFW airport on 04/21. Lady was unhelpful and unknowledgeable. Only went because I was told Enterprise was closed. I end up walking away and around the corner to find Enterprise open! Yayyyyy!

Personal opinion, not my cup of tea, firstly the amount they charge is very high be it for the fuel charges or the deposit they take off you credit card or the insurance or rental extension... enterprises is a lot better had a wonderful experience with them.

Dallas Texas has Toll Roads with no Pay Booths. It is a DISASTER for out of town visitors. Dollar Rental Car did reveal this information. They charge an administration fee of $15.00 per violation. They just sent a end of year summary with BIG MONEY Charges.
I shall NEVER rent from Dollar in Dallas or in any of the other multitude of cities I visit. I spent 81 nights on the road in 2015.
WWB

Will never rent from any place else. Always quick and professional!!!!!

The customer service at DFW Dollar rent a car was atrocious. They all need to learn people skills. I don;t appreciate anyone yelling at the top of their lungs at me and I don;t appreciate someone who couldn't help me because "they were not on the clock." This place was a joke.

Multiple fraudulent charges for a one day compact car rental totaling nearly $600! I'm still working with my bank to resolve issues. I rented a car which had engine problems and required a tow, they offered no replacement vehicle and I was on my own for transportation. Luckily I was able to get a ride to the airport by the tow truck driver. I would not recommend anyone rent from them, they are dishonest in their business practices with very poor customer service. On hold for more than one hour with their road side assistance, then another hour wait for the tow, almost missed my flight. They seem to have a long history of fraudulent business practices.

It was overall a good experience. I think as a express customer service could be a little better (not having to stand in line, not always assigning me to a compact car when the deal clearly says compact or larger etc...) As of right now I wouldn't switch to another car company. Also how to use your rewards points could be explained better.

I repeat don't ever rent from these scammer's they will tell you that you have to get the toll added and that you also have to get the insurance after you tell them no then you waive the pre gas fill the tank yourself then hit you with fuel fees days later they just want to take you for your money

Easy reservation, quick pick-up and even quicker drop-off.

If you go through a toll in a Dollar Rent a Car...even if the vehicle has the appropriate Toll Pass on the windshield, Dollar will not just hit your card for the $4.70 toll, they charged an administration fee charge of $60, for a total of $64.70. Essentially Dollar charged me the equivalent of two days car rental to process my toll fee of $4.70.

I am going to sue these guys. They charged me 317$ for 126$. Also, they said they will return 20$ upon return. I'm going to take these guys to court and rot them in hell until they bring justice to customers.

I wish I'd read reviews here before renting with Dollar. I've never had such an unpleasant experience with such unhelpful people.

My flight was cancelled coming in to DFW. I called Dollar twice to confirm my arrival, and two different reps assured that my prepaid reservation would be held for 48 hours. When I arrived, the counter agent told me they had no cars and had never heard of such a policy. She offered no solution other than for me to try to get my reservation refunded. After the manager finally "found" a car (which the counter agent assured me didn't exist), it was a significant downgrade from the vehicle I'd reserved, and it came with all kinds of extra charges and fees (and no gas cap). When I returned the car 90 minutes before schedule, I was billed for more fees with no explanation.

Was charged for insurance worth more than twice the cost of the rental ($36 extra per day for the lowest tier insurance) and the agent lied about the charge. The car didn't even have a full tank. The customer service call center is nearly worthless, they can't resolve any issues. Customer service said we had to drive back to the airport to try to resolve the issue because there is no way to call directly to the agents. Best the agent could offer was a $40 credit for the day, and we canceled the absurd insurance. The new receipt had a full tank listed so the agent had to manually write in the gas amount.
The other agent was watching the football game when a customer approached the counter to return a vehicle and was told to bring the car downstairs. Only after the customer became extremely upset did the agent agree to get the car.
If for whatever reason you rent with Dollar, make sure you're getting charged the correct amount. Otherwise stick with Enterprise. I would not recommend Dollar to anyone. If Dollar was the only rental company with vehicles available, I'd call an Uber or a cab for my trip.

Has to be the worse company ever. I had a reservation and showed up on time. Well they took my credit card and later say we can't take this, we need a major bank card. What The Hell are you talking about lady. My bank is a name brand back and my card is a visa. She says no other rental car company will accept this card. I told her she is a lie because I rented from enterprise multiple times with this card. Then she says no you haven't . I'm like how the Hell you gonna tell me what I did and didn't do. Well seconds later her and other co workers started yelling and cussing for me to go away which lead to a big argument. I later left and won't be returning. Looks like I will continue renting from a NAME BRAND COMPANY like Enterprise, Hertz, Or Avis

Charged us for a gallon of gas. A gallon is immeasurable in a 17 gallon tank with a digital fuel sending unit

Never rent from here. They make renting a car impossible and horrible customer service.

I was cheerfully informed that they had arbitrarily chosen not to honor my duly-confirmed reservation because of a shortage of cars. Very bush league. Two stars for being polite and contrite about it, but still fundamentally unacceptable. Walked next door to Hertz with no reservation and got wheels in minutes. Lesson learned.

I booked online and chose to pay a VOLUNTARY amount to reserve the car. When I got to the counter I was denied due to my credit even though I offered to pay the full rental amount plus the extra amount they wanted in case of damages etc. They refused to refund my voluntary payment and I was told to call the 800 customer service number for a refund. So then I walked to ALAMO (who was fantastic! Easy, kind, no hassle with credit or extra money holds). Later when I called for my refund they told me the terms and conditions I agreed to online stated no refunds and rudely hung up on me multiple times. After further investigation I found out Dollar Rental uses a separate company OUTSIDE THE USA to take payments (what the hell??). On top of that, I read over the terms and nowhere did it state I would be denied a refund if my credit was unsatisfactory. I was furious and reported them to the Better Business Bureau and eventually got my refund. Avoid this company who outsources their labor and has a foreign country handle your money.

Car rental $34 per day. Basic Insurance $30 per day thats more than my monthly full coverage with AAA.

Asked for GPS and Plate Pass for tolls. Received a Garmin which I could have done as I was expecting a car with an GPS system in it as they do have cars of this year. Didn't even have a Plate Pass as I went thru cash and credit tolls just in case and had to pay with my own money which was a big disappointment as I was paying a daily fee for the Plate Pass. Only good thing was that I had a brand new car from this year that's about it.

The only reason I gave 1 star is because you cant review with no stars.Again I beg of you do not rent a car from this company nor this location. They only have one drop off point-but still ask you where you plan to drop off car, if you only have ONE (1) location to drop off why even ask??? A rental car company that only has one drop off point is not convenient.

I rented a car this weekend and though they didnt have the car I wanted, they upgraded my vehicle. I finiahed my trip a bit early, so I turned in my rental about 4 hours ahead of schedule. After i completed the return, i soon realized I had left the keys to my personal vehicle back at my house and I needed to run home and get them (about a 25 minute drive). They called a manager to see if they could help, but they qould not allow me to use the remaining time on my rental. They did offer a decent 1 day rental rate, which I reluctantly agreed to. I turned that rental in 1 hour and 15 minute before my original rental was due. It was my mistake, but I wish they would have offered a bit more assistance.

Though they did not leave a number for me to contact. I was able to get in touch with someone in the billing department at the corporate office. This clearly was not her responsibilty, but she listened intently, empathized and ended up refunding me completely for the second rental. I don't recall her name, but she more than made up for the situation.

This is my experience. I rented dollar rental car in November this year and its been two months.

I haven't recievd misclleneous charges for toll charges like others mentioned.
I paid plate pass 20$ ahead for two days toll charges .

Platepass is third party and dollar cannot tell how much platepass charges dollar customers

Funny thing is platepass don't even recognize dollar customers..only Hertz and autonation and others.

So it's been 3 months and I am worried till today if the platepass going to surprise charge me or send bills.
Anyway I am avoiding dollar rental and going back to Enterprise.

I like how you can go the back ways and not have to pay for airport tolls. I'm thinking people who pick up passenger should just take a car rental shuttle and be picked up there.

Picking up the car I was Met with a very friendly and helpful counter staff member who was able to share tips on how to avoid toll roads. I rented The 2019 Camaro SS and it was literally brand new with only 463 miles on it.

Upon returning my rental, again met with very friendly staff. I then proceeded to the airport to realize that I had left a newly purchased item in the backseat (my bad). Rushed back to rental car place to have even more friendly people go out of their way to help find my item. Well done!

I booked a Suburban or similar size vehicle 4 months early. A few days before the pick-up, we called with a simple question and were told they don t ever have that size vehicle. Why did they even allow us to book it then???? The agent looked at our region and never found a vehicle. We ended up having to cancel and going with another company for an extra $200. I do NOT recommend anyone renting from this company.

Agreeing with all the reviews below. They had 6 cars for full size out of a total of 10 lots. 2 Altima s, 1camry, 1optima and 2sonats. They rejected my request for other models outright and customer service was horrible. Avoid even if you can't..

Terrible! Had a pre paid rental and they would not let me pickup because the magnetic strip on my card would not swipe! Terrible customer service! Terrible management! They don t even have a chip reader for credit cards! Never rent from these guys.

If I could give negative stars I would, very rude staff, not helpful and the estimated charge of 60 dollars of fees and taxes went to 150 plus another 200 for underage fees and toll fees. I would never rent from them again. Car was crappy and not clean and did not have a full tank and was told I return with a full tank or else!!. It amazes me this plus is still around. And also it sure seems like a 3.6 rating is high? Sure looks like a lot of fake reviews.

Great experience so far to order reservation, car available despite flight delay, phenomenally friendly service at call center and even better at counter when checking in to pick up car at the DFW rental center.

Charged me for 400 miles when online it says the car rental had unlimited mileage. I ended up paying an additional 140.00 after I booked through Hotwire and paid 95.00 online before I got there. So what I though was gonna be under $100 turned into $250 because of their hidden fees.

This place is a rip off. I knew I shouldve stuck to enterprise like I always do when I rent a car.

No line, friendly agent, received a brand new full size SUV (11 miles on it). 7 seats, in wasn t expecting that, excellent experience. Shuttle was there and all to ourselves on the way back to airport. Traveled 2nd week of September and home on a Sunday. Could t get any better and no surprise charges on my cc statement.