I booked online and chose to pay a VOLUNTARY amoun...

I booked online and chose to pay a VOLUNTARY amount to reserve the car. When I got to the counter I was denied due to my credit even though I offered to pay the full rental amount plus the extra amount they wanted in case of damages etc. They refused to refund my voluntary payment and I was told to call the 800 customer service number for a refund. So then I walked to ALAMO (who was fantastic! Easy, kind, no hassle with credit or extra money holds). Later when I called for my refund they told me the terms and conditions I agreed to online stated no refunds and rudely hung up on me multiple times. After further investigation I found out Dollar Rental uses a separate company OUTSIDE THE USA to take payments (what the hell??). On top of that, I read over the terms and nowhere did it state I would be denied a refund if my credit was unsatisfactory. I was furious and reported them to the Better Business Bureau and eventually got my refund. Avoid this company who outsources their labor and has a foreign country handle your money.