I rented a car this weekend and though they didnt ...

I rented a car this weekend and though they didnt have the car I wanted, they upgraded my vehicle. I finiahed my trip a bit early, so I turned in my rental about 4 hours ahead of schedule. After i completed the return, i soon realized I had left the keys to my personal vehicle back at my house and I needed to run home and get them (about a 25 minute drive). They called a manager to see if they could help, but they qould not allow me to use the remaining time on my rental. They did offer a decent 1 day rental rate, which I reluctantly agreed to. I turned that rental in 1 hour and 15 minute before my original rental was due. It was my mistake, but I wish they would have offered a bit more assistance.

Though they did not leave a number for me to contact. I was able to get in touch with someone in the billing department at the corporate office. This clearly was not her responsibilty, but she listened intently, empathized and ended up refunding me completely for the second rental. I don't recall her name, but she more than made up for the situation.