I wish I'd read reviews here before renting with D...

I wish I'd read reviews here before renting with Dollar. I've never had such an unpleasant experience with such unhelpful people.

My flight was cancelled coming in to DFW. I called Dollar twice to confirm my arrival, and two different reps assured that my prepaid reservation would be held for 48 hours. When I arrived, the counter agent told me they had no cars and had never heard of such a policy. She offered no solution other than for me to try to get my reservation refunded. After the manager finally "found" a car (which the counter agent assured me didn't exist), it was a significant downgrade from the vehicle I'd reserved, and it came with all kinds of extra charges and fees (and no gas cap). When I returned the car 90 minutes before schedule, I was billed for more fees with no explanation.