PurCo Fleet Services Inc. Review

We rented a car in Bozeman from Hertz in May. We did not take the insurance (lesson learned). Returned the vehicle after 10 days with no damage. Received a receipt the same day, and there was no reference to damage with the receipt. A month later we received a claim from Purco for a chip in the windshield in the amount of $1300. This cost was for complete replacement of the windshield. We attempted to challenge the claim to no avail. The claim included a quote from the business that supposedly replaced the windshield, so we called the business and asked what had been done to the windshield for the work order we received with the claim. We were told the chip had been REPAIRED, not replaced.

We go back to Purco with this information and they refused to modify the claim value. After researching Purco and the Hertz franchise, we found names of high level executives at the franchise holder for Hertz. We sent a very polite email to them explaining the entire situation. Within an hour I had an emIl back from them, apologizing for the claim and asking the Purco manager to close the claim.

This took nearly 2 months of time and research to get closed, but we were happy with the result. Our new motto is "Don't mess with retired people...all we have is time to fight your fraud"

I would be curious to know if others who have encountered similar issues declined the insurance. I feel that they may target those who decline.

Extremely unprofessional staff with abysmal customer service. My claims specialist refused to do their job by gathering policy documents for my insurance company which ended up costing me nearly $100 extra.

Purco has been an absolute nightmare to deal with.
I rented a car from Budget in Juneau, Alaska and returned the car on June 8th 2020. I had a small fender bender accident, only cosmetic damage, and no one else was involved. On June 14th I received a bill from Purco for the claim. They were then paid by my insurance and I paid the difference. My insurance then closed the case. On July 13th I received a new bill from Purco that said I owed $282.13 more. They claimed that the costs were more than initially estimated... almost a month later?!? Through further investigation, the auto repair shop charged me for over 3 hours of diagnostic scans, which according to my insurance should not have been more than half an hour. Again, the damage was only cosmetic. Purco will not look into why I was charged so much. I am still investigating that on my own, over 2 months after the repairs were made.
The Purco agent Debbie Draper has been EXTREMELY rude and refuses to help in any way. Every time we have spoken, she s given me attitude. She s also been rude to my insurance agent, who has been trying to help me get answers.
I will make sure to never rent from a company that uses Purco again. They are rude, unhelpful, and worst of all, make false charges!

We rented a car from Alamo in Bozeman. A week later received a call from Alamo that we returned the car with a scratch on it. We 100% absolutely did NOT. We self inspected the car prior to turning it in....shame on us for not taking pictures...lesson learned. No-one even identified themselves as an "inspector" upon turn in so who knows how long it sat in their lot. We then received correspondence from their "bulldogs" PurCo looking to extort $1300 from us on behalf of Alamo. It is very important to note that this is the first time we EVER waived their collision insurance and the first time we ever were charged with damage....coincidence or not? The more reviews I read the more I am certain they are running a scam out of both offices. Cover all your bases when renting from Alamo in Bozeman

Chris (below)! This exact same situation happened to me a few months ago at the Alamo/National location in Belgrade/Bozeman Airport. They are making false claims and saying I now owe them over $1,500 for damages. I drove the car to Big Sky for skiing and it sat in a covered garaged for 5 days without moving, and then I simply drove it back. I rent cars every week and this location had the rudest individuals I've ever encountered at a rental location. This place is a complete scam and they do this to every renter who goes through here. DO NOT RENT FROM NATIONAL/ALAMO BELGRADE/BOZEMAN AIRPORT. I am a National Executive Elite member and this is a tough review for me to write but had to be done. Please post if you've had the same experience at this location. This needs to stop!

These guys are frauds and satay Away.!!!!!I got the letter asking me to pay damage amount which I am not responsible .Called rental company and they said there is no Damage any .It is completely fraud

This is a criminal organization, stay away. They make false claims of damage against vehicles in unsecured lots without camera coverage. It cost me $3K to resolve this 100% false claim.

They are Crooks!! The Lady not going to give out her name but will soon is totally unprofessional!! They don't want to go through your insurance because they claims are false, I work for the city and contemplating going to the better business bureau with these guys.

SCAMMERS TOTAL RIP OFF: Be careful when using a rental car company in UTAH, especially DOLLAR. In fact do not use them. I rented a truck at the end of July 2016 and returned it 10.30 PM in perfect condition at SLC airport, went and caught my flight and thought nothing of it. Several month later I got a letter in the mail from PURCO from Spanish Forks UT which is a collection agency claiming I owed over $3000 for damage to the rental.

At this time of night no attendants were at the location to receive the vehicle. I left it in perfect condition and in the mail I received pictures of damage to the truck that obviously happened long after I had gone in the very tight parking lot probably. I got ZERO communication from DOLLAR- just a harassing letter and phone calls from the collections agency PURCO. Both American Express and my insurance company indicated off the record that they had heard of PURCO and that they were aware of this scam and of this debt agency

DOLLAR Car Rental didn't have the decency to even reach out to me and went straight to a debt collector for damage I never caused- shame on you- BUYERS BEWARE they will rip you off soon. I never caused the damage and PURCO are after me regardless. There is no EVIDENCE I caused it whatsoever but it does not seem to matter to them--Never rent from DOLLAR, customer service is terrible in a situation like this- look at rip off report and complaints dot com for all the bad things said about PURCO Spanish Fork in UT- as a consumer you have no rights and have no say- you have been warned!! I now have to pay for something I didn't do, they send out thousands of generic letters to people and have no soul or heart whatsoever

My wife reserved our rental from Alamo in Bozeman MT so I hadn't read the reviews about this place before I picked up the car but stumbled onto them before returning it trying to find out some info on the return process. So I was well aware of the scams they are running there. I was well prepared, I took photos of the entire car with my phone before having to make the half mile hike back to the terminal to return the keys. I completely expected and was ready for what happened next. A not so nice man named Bob called from Purco to inform me of a claim on our car from a rock chip. I let him finish his speech and then informed him that not only was there no rock chip when we returned it I had PROOF that there was no rock chip or any other damage. I explained to the not so nice man that I was aware of there scam prior to returning it thanks to so many other dissatisfied customers filing complaints and writing bad reviews and I had a meticulous file of photos that would prove him wrong. Two weeks later despite the fact that there was no damage to the vehicle I get a letter in the mail stating there was, a bill for it, and a plea to call him so we can "work it out". I plan on "working it out" and I have already forwarded my pics to Amex in case they try to charge our card any additional funds so they can be prosecuted for fraud. I am taking time from by busy day "working it out" by writing as many reviews as possible so others hopefully will avoid this place at least until new management is in place to get rid of this corrupt group of individuals at this location otherwise one would have to assume that all of Alamo rental operates under this corrupt culture.

Rented a car from Fox, they helped me for my case really nice people. Thank you very much

- Don't rent from PureCo- PureCo Fleet Services will make false claims about your rental after you return it and they check it in. They'll wait until 10 days after the rental to say you messed something up and charge you for it. The photos of the alleged damage was sent weeks later. I know the condition the car was returned in and it was looked over by the receiver. This company is the worst I've ever experienced, and I've rented cars in third world countries where corruption and fraud are high. DONT RENT WITH PURCO!!!

So I received a bill from them for almost $800 I contacted them about this and there were things about it saying there's problems with the trunk not closing the trunk was working fine the night before when I was unloading all of my items out of the vehicle but when I returned it apparently there's problems with that and then I know on the inside there is some problems with my puppy chewed on the brake and thge top part of the armrest and they replaced the whole center console when they could have just replaced the top arm rest part and the E brake and that's all that was the problem. Contacted them about photo proof of the trunk but now they're out of the $88 on to my bill which now brings my bill to almost $900. I've contacted the rental agency for photo proof of what's wrong with the trunk but have still to hear from them.

Good luck getting anything resolved with this company. It takes months for them to respond to the current fraudulent claim they have against me. They claim I damaged a rental car, yet can t seem to provide photos of it or a description of the damage.

True Criminals and "pros" at insurance fraud. This will not be the first review you will read about insurance fraud with this company (rented a car in Rapid City ND), and there is a very strong theme happening here among these reviews. At first I thought maybe i just had bad luck, but no, there is story after story just like mine. These guys are complete crooks and will squash you with threats of collections and credit damage to hold you hostage. Shame on this company and shame on HERTZ for letting this franchise use their brand.

I rent a lot of cars through hertz. In my career of car rentals I have probably rented 150+ cars and never had any issue. I have never rented from a franchised hertz before this, and didn't know they even existed. I know now!

At the time of picking up my car I waited in line for over an hour. They are slow, I think on purpose. Finally it was my turn, they handed me the paper work, and they gave me a slip to fill out with dents and dings. There were several people behind me, and I looked at the person checking me out and asked him where the car was to do a quick look around, he assured me the car was fine and good to go, he comforted me into signing it without looking, my first mistake. I also didn't want to hold everyone up, again I think it is a strategy to go slow and pressure you to sign their docs.

Got the car, looked good, there for one day on business. Landed at 2:00, drove to town, did appointment, stayed in hotel corner parking spot next to no one, drop car off early morning for flight before they opened, this where i made the biggest mistake. I should've taken pictures or video the car, it was in perfect condition, as I received it. It drove in the dark as my flight was a 7:00 am flight, and the lights and car was working perfectly. Dropped the keys off in the box and got on my flight.

3 weeks later I got a letter stating that I owed them $2,700 for a broken headlight. I was puzzled, I called Hertz who instantly told me, sorry it's a franchise you have to deal with them. Upon further investigation the paper work they gave me didn't match up with the mileage or the gas level I dropped it off at. The paperwork they gave me show pictures of the car and the odometer, none of it adds up, the mileage is different on 3 different pages, it includes 3 different pictures, of which two show the odometer at a point of mileage, one picture was 100's miles before I even had the car in my possession. It appears they are using the same pictures and damage proof for multiple cases, but they getting them mixed up. They are committing insurance fraud, but they are losing track of which photos to use at which time, and getting lazy as they have boosted their self-confidence due to an enormous amount of successful bullying on their customers who ultimately just give up and pay them or file an insurance claim to get them to go away.

Upon further investigation I found a very concerning link between the mechanic shop who did the work and the franchise owner, who both have mutual business interest in shared businesses. This has been one of the most frustrating situations I have been in, and I can't get Hertz Corp to back me in any way. Shame on Hertz for letting this fraud of a company use their name. Dirty, Dirty, Dirty scum bags over there. I feel bad for the older generations or naive that just pay them because they don't know what else to do. Such a sad case, and not many resources to fight them.

These people are scammers and it would be hard to believe not in breach of some law.

We had a rock hit and crack windshield while driving Hertz rental car in Montana. Repair cost was very reasonable. Purco handled it well. Wanted to add our good experience after reading all the poor reviews!

I will add to the litany of complaints against Purco. They were engaged by a local franchisee of Hertz in Bozeman after the car we rented was damaged. They have attempted to overcharge us for damage our auto insurer did not say was justified after a reasonable claim was paid. Purco also is demanding a large service fee. It is time that Hertz and the other rental car companies dissociate themselves from franchisees that they do not control and companies like Purco that are dishonorable is their business activities.

Here is how I got to know the folks at PurCo

I was charged > $1K for a very minor ding that I allegedly caused when I rented a car from Avis in Kalispell, MT.

Of course nobody at Avis bothered to check me out or check me in -- so it's my word against theirs. The bottom line was that the ding that they allege was either caused after I returned the car or was already there when I checked out the car (or simply doesn't exist ..and the pics they sent me were from a similar car).

More fishy -- is that they contacted a repair shop in Missoula to give them an estimate.. why not go to Kalispell or Whitefish..hmmm

I will be contacting others on this thread -- as I contemplate alternatives against this unscrupulous business.

P.S. Thanks goodness for Google reviews -- at least these types of horrible business practices can be brought into the open

They falsely accused us of causing damage to the car which did not exist when we returned it. Then they took our friend outside after accepting the car and showed damage (clearly underhanded) or two easily removable dents. They produced one estimate for over $1400 as if they had to replace the entire hatch back (on a 67,000+ car), and then tried to charge us for over a week of lost business days . If you are going to rent here, make sure you already have a lawyer. Fortunately we did.

PurCo Fleet is Hertz franchised local company in some regions. I am a Hertz gold member traveled all places and this is the first time I got issue with rental company. See the image I pasted. They sent me a claim letter 6 months after the car returned which has no even minor figure nail scratch at all. Since I was traveling for business all insurance were covered, I could have the insurance pay off their claims, but I decided not let PurCo fleet cheat innocent any more, I had to notice our business procurement department to fight against their claims. PurCo Fleet damages Hertz brand. Chose a different car rental company if you have options in Rapid City.

DO NOT PAY THEM FOR RENTAL DAMAGE!!!!! A big chunk for the money they claim you owe is just their processing fee. If you are going to pay anything, tell the rental company to drop the claim and you will pay them directly.

1 Star because it wasn't possible to give anything lower. Rude, unprofessional staff. I called cuz I received a letter from them claiming my regular car rental company had filed a damage claim for a vehicle through them. I had never heard of PurCo before they sent the letter. I tried to explain my concerns that I hadn't even talked directly car rental company about this supposed damage and the woman started getting snippy on the phone with me. I had to hang up before I cussed her out.