I would highly recommend you to pay more and use a...

I would highly recommend you to pay more and use another car rental company, I made my reservation using my Chase Ultimate Rewards points and this location charged my credit card AGAIN knowing that my trip had already been paid with points, when I called their corporate customer service the response was: you must contact the particular Dollar pick up location location to confirm whether you were double charged or not. Seems ridiculous to me. Then no one at the Dollar pick up location at DFW would pick up the phone. This experience alone would warrant the 1 Star rating, let alone having a 2:30pm reservation only to wait for 2 hours to finally get the car, the place had 2 employees and a line of about 20 people.
I will absolutely stay away from Dollar going forward and bring my car rental needs to any other company that exists.