Carolina Coach and Marine Review

I spent the last year or so shopping around various boat dealers, having narrowed my search down to a specific brand (Apex/Qwest), but hadn't quite honed in on a specific model. I noticed that Carolina Coach & Marine had recently become a Qwest dealer, and being the closest to my house, I decided to reach out and get some info. From my initial contact with the folks at Carolina Coach & Marine, everyone was incredibly helpful and super-low pressure. Over the course of a week or so, I worked with Keith Burnette and team to put together a custom factory order, detailing out each and every option that my wife and I wanted. They were incredibly accommodating with my constant back-and-forth's around options I wanted to add (even after the order was submitted), and stayed in constant contact with me for the duration. They went above and beyond to have the boat ready early, to ensure we had it for a vacation we already had planned. When we came to take delivery, they had everything organized, gave us a tour of the boat, and had us in and out in no time at all. It was by far the best experience making a purchase (car/boat/etc.) I have ever been part of.

If you are in the market for a new boat, do not hesitate to reach out to the folks here -- you won't find any better. Also, if you are in the market for a pontoon specifically, do yourself a favor and look at Qwest -- we are incredibly pleased with the level of build quality and luxurious amenities, especially at the price point!

Thanks again to Keith, Jim, and the team at Carolina Coach & Marine!

-Jarrett

I have been to visit this location two times, had made a decision to buy a Simplicity Camper Van at the dealership , the salesman was unable to find the keys, their excuse was that they were going to a motorhome show.

I was very very disappointed in this attitude, however there was one man who, came out his office and apologize he was very professional, but the sales person was a fly-by-night, totally unprofessional, totally unprepared, the fact is, when you sticker the motorhome with $101,000, at the MSRP, when other people are pricing it much cheaper on the Internet, you must supply superior service and be prepare.

My thoughts**. If they treat you like this whenYou re trying to purchase a unit, how will they treat you when you have a problem. I am now thankful that I did not purchase here .

My family has been in the automotive industry since the 1900s. I find it is unfortunate to see superior products being represented by dealership with such professionalism. I highly advise being very careful and cautious with this business.

***If they treat you like this when you come on the lot, how were they treat you with service? ***

Also advise the individuals my own to look at the good and bad report, here on Google, that s why this form has been created for. Then calculate your own chances of being one of the one Star s stories.

One other tip.....******CHECK INTERNET PRICES******

It is a reality today in the RV industry that many of these dealers are only making their profits by going only to shows, therefore they do not have to worry in regards to local readings. They are able to feed on the sheep who are not good consumers, many times at these shows, making better profits due to emotional buying.

As a consumer you must hold accountable all vendors, you have very little power as a individuals, But you do have the power of your own personal wallet. In this case I have chosen not to spend my funds with this dealership, I advise you to use caution here and read reviews before proceeding. May you have good luck and be blessed during your RV buying experience.

I m not going to re-live the disgusting display of malice and rudeness that my wife and I received from an employee (salesman) at this establishment, but instead will say only this:

Every job I have ever worked has had RIGOROUS customer service training. I would HIGHLY suggest implementing some here so that the salesmen realize that it is the customer s money that keeps them employeed.

My wife and I FINALLY had it narrowed down to two RVs, had financing in place for the little left we couldn t write a check for, and had chosen Carolina Coach because we d toured so many there before. NOT A CHANCE NOW. No way I m spending my life s savings or another red cent at an establishment whose employees can t bother to treat customers with a little respect.

We wanted to shop local. We are small business owners ourselves. But it looks like the big chain will be getting our big change$$$. Disappointed.

I purchased a pontoon boat from Carolina Coach & Marine and the entire process was great - from the first time I went to their location to look at boats all the way to deliver. Even after purchase, my sales representative, Keith Burnette has been very attentive to any questions/needs that I've had. Would highly recommend anyone looking to purchase a boat to swing by Carolina Coach & Marine.

Had some work done on our Pleasure Way. Gave us a place to plug in the night before our appointment. Teresa took very good care of us as the work took about five hours. She kept us updated with the work as the tecnician progressed with the work. She also arranged for us to have a van to go out for lunch. There was also very good WiFi, a tv area, coffee and cookies! We were very happy with the work completed on the RV! Thank you Carolina Coach & Marine!

We bought our first camper from Carolina Coach at the RV show in Charlotte, NC. The process was flawless and we had a great salesman who was actually a maintenance worker for the company, but he was awesome!!! Randy was very informative and friendly!!!! He's the reason we ended up with the camper!!!

Billy is a 5 star salesman, he went above and beyond to make this purchase great!

Sales guy was great, but the parts department my actual reason for going, closed at noon. That makes it hard on people to get what they need from them ..

Our salesman was Matt. We had a terrific experience with Matt and everyone there. Matt and company went above and beyond the normal salesmanship. It's a one-of-a-kind family owned store situated in beautiful surroundings. Highly recommended.

Jim Witherspoon was so approachable, patient, knowledgeable about the inventory that Carolina Coach and Marine carried. We felt like we were listened to and not pushed to purchase something that wasn't right for us. I'm so glad we decided to visit and find our new home in wheels!!!

Great selection of RVs and very patient and knowledgeable salesman (Gary) and all the employees very nice and helpful !

At this moment, my rv is getting a new rooftop AC. Bad decision. They're probably overcharging me, and they've been treating me as if I'm a disgusting person who has no right to expect them to take care of my rig. I just drove and camped across 11 states. They complained loudly that my floors are dirty. This is when I found out they don't put anything down to protect the interior from mechanics shoes. In other words, I had to buy a drop cloth to protect my small parquet floor and dirty carpet, plus a furniture pad to cover my bed. Yes, the mechanics have no problem crawling on a stranger's bed in their work clothes. (AC is above the bed)
I left my rig plugged in this morning. It is nice they have electricity available, but they couldn't be bothered to park me in a proper spot, so it takes the entire length of cord to reach an outlet. They called me to complain. Unplugging it is too much of a bother for them. I am obviously the worst customer they've ever had.
I hope the owner reads this. If your employees were nice to me. I would have spent MONEY here. My rig is a 1993. You don't think it needs help?? I'm livid. I'm mortified. If things don't go smoothly when they finish, I might call a lawyer.

Hello! I've had my new AC in for over a month now. It's terrible. It works, and for that I'm thankful. BUT These people are the worst humans in customer service, so... it's like sleeping under an airplane propeller. It's so very loud, it blocks out every other sound. No conversations in the bedroom anymore. It's also very windy. It has 3 control settings, high, higher, and hurricane. My dog doesn't even like sleeping with it on. I think I wasted $2,000 plus 2 weeks of my life. Do not go here. They don't deserve your money.
If there are any lawyers out here who think I have a case, feel free to contact me! Otherwise, it's buyer beware. BEWARE

Buying a used RV can be a daunting experience for 1st time buyers. That was me. Found a 2007 Itasca Cambria with low miles. Sales rep was a nice gentleman and stated that his "technical crew" had inspected the unit in that it was in great shape. Actually there were a few things that we found that needed to be fixed. They were fixed. I purchased the unit and within a week a couple of things popped up that were not discovered. I worked with CCM and was pleased that they took care of the issues AFTER THE SALE. That's a rarity these days. Thank you CCM

Great service department! Greg and his team fixed a problem with my boat that another shop couldn't fix. Stand up guys. My Ranger runs better than it ever has.

Hey, thanks for the follow up! Last place we called never got back to us so its nice to deal with people who will look after you. I'll definitely remember yall.

Sales people are not pushy. Dwayne was super nice. Not much stock due to covid-19 with everyone on a camping kick. Very nice place.

I was so impressed by the staff at this facility. Every single staff member that I interacted with could not have been more helpful and professional. Coming here was well worth the drive from Raleigh. Thank you, Carolina Coach & Marine!

on the 28 of July my wife & I found the camper of our dreams in the Dynamax Isata. Matt Horniman was very helpful wile we were on campus but our disappointment accrued after we left. After submitting our credit app on-line that Sunday night, We are excited to embark on this exciting journey but quickly we found our self as "just another deal" and confused of what our score was & how our trade in worked and so on... I called several times leaving voicemails for Mike Propst & Matt Horniman expressing our concerns.. Without receiving a call back I ask to speak to John who said he was the Sales Manager. He quickly reminded me that Matt has done this for 15+ years and Mike Propst is busy from the moment he walks in to the time he goes home. I guess that Johns reasoning for not calling a customer back. We were just so excited & everything was so new to us, but sadly the core values that you read about of Carolina Coach is NOT how they really treat the customer..

Convenient service off of I-40. Courteous and knowledgeable parts department staff. Helpful & friendly.

Excellent customer service experience in repairing my Roadtrek. Did a great job keeping me informed on the status. Special thanks to Kim in RV service. A professional and courteous person. She liked my dog. Will be buying my next RV from them for sure.

Great atmosphere, really a top notch company. They treated me like family when I walked through the door. Very professional and I will be doing business again!

The customer service here is second to none. They are very proactive in making sure that they answer any questions that I have and go out of their way to make sure that I find the things that I need. I recommend them to everyone!

Not the friendliest people in costumer service, when trying to buy supplies to fix your camper.

We have purchased two new RV's from Matt at Carolina Coach. He listened to our needs and wants like no sales person ever has before. Matt guided us to the perfect coach without any pressure. He was patient, honest and gave us great deal.
The service department is exceptionally fantastic. They worked very quickly to fix minor problems so we could leave for our trip on schedule. When we returned we had found some more minor problems. One of the problems required taking the coach to a freightliner dealer. When they learned that we had had a death in the family, they delivered the coach to freightliner for us as a courtesy. This is the best service department we have ever visited. We will definitely recommend friends and will be repeat customers!

Had a great experience with buying a used class C . Matt Horriman did more than expected after the closing to ready the unit and he had several service / preventive maintenance jobs in addition to those agreed upon in the deal done for us at our request prior to picking the unit up.

Good selection, but high prices compared to other dealers.

I would not recommend buying anything from here or having any service work done. We purchased a new travel trailer from here and have had nothing but problems and they do not stand by what they sell. With in a year they went through 3 service managers and not sure how many sale's staff. All they seem to care about is selling RV's.

I bought a motor home in June of this year from Carolina Coach and I have to say that Mat was exceptional to work with! In fact everyone I came in contact with was wonderful. A few weeks after buying my motor home I was at a campground about 30 minutes away and i got locked out in my pj's! I called Carolina Coach and they were kind enough to send someone out to me with a key!! I would say that is great customer service!! Thank you to everyone at Carolina Coach!!

Wanted to buy a trailer here. Approved for 110% financing and filled out a build sheet at this dealership. Never even called me back to follow up. Going to else where. Maybe they were way overpriced an knew it??? I have no idea.

Five stars and two thumbs up! We are new to boating and couldn t have hoped for a better experience. From Keith, the Marine Sales Manager to Robert, the Marine Sales consultant, to Brandon in the parts department, everyone went the extra mile answering all of our questions and getting us a great deal. We also really appreciated the fact that Robert gave us Boating 101 , which was on the lake, and included how to launch, operate, load the boat and much more. This was great, since we have never owned a boat before. We would definitely recommend anyone to go to Carolina Coach and Marine to purchase their next boat or RV.

We took our RV to Carolina Coach for warranty work, which required that some parts be sent from the RV manufacturer in Canada. Phil at Carolina Coach was very helpful in keeping us updated on the status of the work, calling us at least once per week for updates.

Very helpful staff. Knowledgeable and friendly. We've purchased 2 campers from them.

Great experience! I just want to say thank you to everyone at Carolina Coach for making my RV purchase easy and stress-free! I definitely recommend these guys over everyone else!

Extremely nice people but I have had a few miss-ques as far as service is concerned. They have made thinks right when I went back to them

We had a problem with a door lock on our RV. To make things worse we were heading out on a trip within a week. Teresa, in the service department, went above beyond her duties. She researched the part that we needed and was able to order the door handle. She did this with only a picture that we provided. When the door handle came in she notified us and scheduled an appointment. We were in and out in less than two hours.

Looking for a camper? See Billy, he will walk with you through the process to help you find exactly what you re looking for with patience, honesty, and no pressure.

Very good people to deal with, I'm very happy with my purchase and the knowledge they shared with me for it being my first camper and how they helped me out with what I needed to set it up. Friendly staff as well! They treated me like I was buying a 100k camper with cash when I only got a used one which surprised me. Best experience by far I've had with dealerships.

This has been my second purchase here. My wife and I had been looking for a travel trailer for approximately 6 months. We constantly looked on online but couldn't find one to fit our needs. On Monday I looked on their website again and seen a new posting for a travel trailer that could possibly meet our needs based on the floor plan. I called and was transferred to Robert George. I told him we were interested in that particular one and he invited us in to see it. We currently had a pontoon that we purchased there and had it on consignment at another location. I asked Robert if it would possible to trade and without hesitation he told me he would work with us anyway he could. He gave us some preliminary numbers so we set an appointment to see it on Tuesday. When we arrived Richard had it set up to show. We liked the camper and decided to buy it. Richard made the transaction easy and made sure any issues with the camper were addressed and fixed. We had an appointment set up for this morning to finish everything. Frank thoroughly went over the camper to make sure we knew how to operate everything properly. I'm in the business of sales and never felt pressure at anytime to make a decision. I would highly recommend this place to do business with. Make sure to see Robert because he'll make you feel right at home.

Our entire buying experience was exceptional! We love our 2018 Carado Banff and the CC&M team (especially Matt, Frank and Jon) delivered an outstanding level of service, attention to detail and professionalism. We will absolutely plan to buy again from the CC&M family in the future!

Thank you Carolina Coach for the wonderful service on our Dynamax Coach! After a blown tire caused major damage, you restored it to better than new condition! Teresa and Doug were fantastic to work with! We can't thank you enough! Sue Knox Detwiler and Bill Detwiler

Just want to say thanks to Carolina Coach. We bought a Roadtrek SS Agile here in late 2016 and have been very happy with the dealership and with the service department. We recently had some major repairs done and Kimberly Potter was beyond helpful in stewarding the work through the insurance / warranty maze. Hats off... John March

I purchased a 2004 American Coach Tradition 40J from this dealer and must state the fact they did not do the work on the coach which was stated on the sales contract..I was told that the coach would be gone over completely by their expert stay and that all new Filter and fluids would be installed..They assured me the oil and filter would be changed..it wasn't..the coolant system fluids and filter would be changed..they weren't..the air filter and dryer would be changed..they weren't..the transmission filters and fluids would be changed..they weren't..the Onan 7500 watt generator would be serviced..Nope..no fluids or filter were changed on it either..they had no problem depositing my check of $85,000. I am in the process of notifying the N.C BBB to file a complaint plus get my lawyer involved..I just don't understand how anyone who is in business has to flat out LIE to you..Oh..I almost forgot..the radiator holding tank was leaking and I ask them to send me one and I would replace it myself..NOPE..I have emailed them twice with no reply either by email or phone call I've been in sales over 30 years and NEVER lied to someone in order to steal their money..but I'm honest

Will not return. Pushy sales. Won t let you see RVs with out running credit. Lies that the credit pull won t go against credit report.

Very knowledgeable and professional yet personable!

I needed some warranty work performed on my RV. The Bluetooth did not work on the stereo in the RV so I contacted the manufacturer of the unit. They determined that the unit was defective and gave me a case number and told me to contact any Keystone dealer to get it replaced. I contacted a large national chain and talked with someone in service who after hearing the story and getting the case number said he would get back to me after checking with the manufacturer. I never heard back. I tried calling again several times, leaving messages, trying someone else, never got a response back. I even tried the same chain at a different location, nothing. After two weeks I gave up.



So now, thanks to my experience I found a dealer who truly cares about the customer and goes the extra mile to ensure they are taken care of. Thank you Sierra, and thank you Carolina Coach and Marine.

Greg King the service manager has always been there for me. He understands quality service and professionalism even when he doesn't have good news for me. Thanks Greg for everything you do for me! My next boat purchase will be from ccm because of you.
Patrick Tierney Denver NC

Stopped in just to look around for ideas .Was met by Kenny Miller he sat down with my wife and me and asked us exactly what we wanted and went above and beyond not only showing us different options we could choose from and when they weren't quite what we wanted one was so close but he knew what we wanted and the next one was like walking into home away from home. Top notch service Highly recommended they take the time for before during and after the sale

My RV had a leaking fresh water tank, they said it was replaced but when I got home it was still leaking. Found out they did a quick patch job to get it past delivery. They ordered another new tank which I had to pull my rv back to the dealership at my expense (200 miles round trip) to get it replaced. No offer to be compensated or follow-up call to see if everything was ok.

I would not purchase from them again, lots of promises and they just want to make a quick sale.

Update: I've dropped them to one star after their "canned" response. They know who I am, management had to order at least 3 fresh water tanks til they got it corrected. I sent detailed emails with no response from management at all, only from my sales rep who was great.

Final suggestion buyer beware and the funny part to end this fiasco was that my sewer drain hose was missing from my trailer after I got home from the final repair, the rv's only stop was to their lot.

My husband came in today to get a couple parts. He called the parts dept several times in the last week with only a voice mail to leave your number on. No calls were returned. Today no one offered to help him after a lengthy wait. We've had our camper a year and are going to get a longer one since we have a new grandchild. We will probably buy somewhere else

This place is impressive. Great inventory great people.

Service Department there is dishonest and misleading. I received a quote for a motor home oil change of $350 for up to 20 quarts of oil. I requested they change the fuel filters also. When I arrived to pick it up, they stated the bill was $869. Ronnie the advisor told me that the extra cost was because it took 6 extra quarts of oil and the filters cost $100 each. When I called the international dealer to find out the cost of the filters, they advised me that the oil filter was $49 and that the primary and secondary fuel filters were sold together for $86. No one ever called to let me know anything about the additional cost even though they had my contact information. Had a similar experience when I called to get a water pump that I changed myself. Parts guy advised me that it cost $190. I bought it on line for $46.

My family and I were looking for a specific boat and we were instantly amazed by their selection and variety. I applaud the owner for keeping all those RV's so clean. We were there for a boat but peaked into a few RV's and were given a full education. Thank you Greg for all of your help

Didn't like it at all, push, push, push, wanting you to buy something out of your range!!!!!! Plus price of there campers were way high compare to the exact campers in outher places!!!!! Went and got me a jayco, instead!!!!

Greg and his staff at Carolina Coach are the best of the best!!! They are pro's at "fix it right the first time". I have a 2017 Tiffin Phaeton and I have taken it to Campers Inn at Mockesville NC 6 times. They had my RV 4 of the 6 times for the same reason and never fixed the problems right. I had to spend $75.00 each way for gas and leave it there for months at a time. Their customer service is horrible to say the least!!!!
Carolina Coaches service is the best I have ever dealt with. They sent me videos showing the work they were performing and stayed in contact with me through the whole process. I will always take my service back to them without hesitation. Top Notch Pro's from front to back. Greg's leadership and his promptness to take care of his customers is unquestionably the best.

Jessica my service writer is absolutely outstanding!! I have dealt with many customer service representatives and she could teach them how to do it like an expert. Jessica truly takes the time to find an answer for any problems I may have and will thoroughly investigate to find the answer. I have worked with Jessica for many years and she always has a smile on her face. She makes dealing with Carolina Coach & Camper a pleasure and and as a former business owner, I would have loved having her as one of my employees.

When my wife and I retired, we moved from Northern Virginia to the West side of Lake Norman, North Carolina. Believing that we d have lots and lots of family visit, I sold my aluminum fishing boat and purchased a tri-toon. We didn t have the frequent (read weekly) visits that we expected and although the tri-toon was set-up to fish, it just wasn t the same as a fishing boat. The decision was made to sell the tri-toon and get a REAL fishing boat.

Buying a boat is like buying a car. You do your internet research, go kick the tires then secure your best deal and make the purchase. Having completed my research, the next step was to kick the tires. I visited the two local dealers with boats in their showrooms and/or on their lots and made the obligatory trip to Bass Pro. To complete this process I attended both the Charlotte and Greensboro boat shows.

I don t remember why I didn t spend more time with Carolina Coach and Marine discussing their Triton boats at the Charlotte Boat Show but when I got to the Greensboro Boat Show, I was more serious about looking and buying. My wife accompanied me to Greensboro and I do believe between the two of us we fully occupied the time of Bill Harris, the Sales Manager, Greg King, the Service Manager, and Robert George, the Lead Salesman. Bill, Greg and Robert didn t know where I was in my thinking process but this didn t sway their willingness to discuss and show their boat and visit with both my wife and I like they would with old friends.

I learned two important things at Greensboro. First, I learned that Triton produced one well-thought-out and constructed boat. And, second, I learned that Carolina Coach and Marine had friendly and knowledgeable representatives. When we left the Greensboro Show I knew I wanted a Triton but more importantly, I knew I wanted to team with Carolina Coach and Marine.

The following Monday, I made the short trip to Carolina Coach and Marine to order my Triton 20Trx. Bill, Greg and Robert didn t try to sell me. They had already figured out that I was particular and opinionated. However, they all took time from their already busy day to again show me features of the 20TrX. Although I had planned on ordering a boat, one had just rolled off the truck that, while a little more decked-out than I planned on, more than met my requirements. If I could get my price I really wanted to drive that Triton off of the lot!

Before I left Monday, we had negotiated a very reasonable price on the Triton and a more than fair trade on the tri-toon. Even after the deal was signed Bill, Greg and Robert spent tons of time with me - - Bill even showed my son and I one of his favorite fishing lakes. Carolina Coach and Marine is a large company however, you won t feel like a number, you will feel like family and you will get the best in sales and service. I give Carolina Coach and Marine five stars!

Everyone we have delt with has been super nice for our first purchase of a 5th wheel. Could not have asked for a better group to work with. Our salesperson was Jim Witherspoon. Very laid back and was not the typical "pushy" obnoxious salesperson that we have delt with at other dealerships. In fact, that was one of the reasons why we decided to do business with these guys.

Our walk through specialist, Chris Hartis, was awesome! Very patient. He even helped us after hours on an issue we had once we got the camper home. Probably would not have had that type of customer service at other places. They have went above and beyond in all the questions/mishaps first timers experience once they get home ;)

Thanks guys! Will defiantly recommend others to come check you guys out.

So we went to look at boats and they didn't want us to look at them in person, they showed me pictures on the internet. Guess I have to buy somewhere else.

Response to owner: coming from the service/sales industry, I am very familiar with a busy staff, I feel like the two sales people were not interested in spending time with my wife and I because our budget was only $20-25,000 and wanted a small 16-20ft pontoon. It is not a big deal, there are plenty of places that will gladly take my disposable income. I was just trying to support a local business.

Didn't respond to phone calls for help and service.

I have never felt so belittled and made to feel stupid and inferior. I came in on Monday to buy a few things for my rv. I wasn't sure what exactly I needed so I asked the parts manager Pete. He made me feel like i was just another stupid woman that didn't know anything. When I asked for the owner I was told that he couldn't be bothered with small issues such as the issues I was having with the so called manager. The only reason I'm giving this review two stars is because before I left there actually was a young gentleman working also named Shawn that apologized to me for how I was treated and attempted to help me but by that point I no longer wanted to buy anything from there. I will not be back and do not recommend this place to anyone.

*****UPDATED REVIEW*****
Carolina Coach & Marine reached out to me and my husband
and refunded our $1,000 dollars back.

We have purchased 3 separate campers from Carolina Coach. Our last and best is our 42 foot Berkshire motorcoach. We are traveling as much as we can!
Their sales and service are top notch. Just had them service coach for us to make our winter trip to Florida for 3 months.
Thanks Jessica and Greg for taking such good care of us! :)

Great selection of campers and travel trailers. Ask for Kenny, he'll take care of you 100%

Great place to shop and buy. Plenty of inventory, convenient location, great sales guy named Gary. Felt valued from the time I first stepped on the lot. Gary really invested some real time in us (as we are RV newbies) and was willing to help at every turn. Reasonable prices and willingness to negotiate. Easy to do business with folks you like. Just try them and see. We have been to 7 dealers and an RV show and this team is the one we felt comfortable with from the beginning. Well worth the drive to Claremont. BONUS PLAN - a REALLY cool restaurant down the street called the BoxCar Grille - #americanaSON!!.

Hope to see yall soon - maybe some remote forest service trail over 6,000 ft elevation with an AWESOME view.

Courteous sales good parts department quality units.

Carolina Coach and Marine has a great selection of parts for both Boats and RV's.. I travelled from New Jersey and everyone was very friendly and helpful. I didn't realize how big it was until they gave me a full tour. We'll be back 100%

Very rude people at front desk ....parked out front of office and went in to ask about looking at some RVs and front desk clerk at door rudely told me to park my truck somewhere else then come back in to talk to a sales person when all I wanted was to know how to get to the used RVs.....well lost my business just by walking in the door..... wasn't interested in buying from them with that kind of attitude

Carolina Coach and Marine was one of our RV stops on our way to a conference on the coast. We were immediately greeted by Gary who spoke with us and identified what he thought was the type of unit we would enjoy. Gary was right on in reading us and even though we explained that we would not be ready to purchase a unit for another 6 months he treated us like we were his neighbors. When we decide to buy it will be from Carolina Coach and Marine as they have earned our trust and their prices were very competitive.

If you are thinking about doing business with these people....don't! Run Away! We bought a "slightly" used RV (2020 model) from them. According to the salesman, they sold this unit, serviced it and when the original owners were ready to move up to a larger RV, they traded it in. This 2020 Thor Axis 27.7 was "sold and serviced" by Carolina Coach. That was either a lie or the dealer chose to hide a lot of issues, including a lousy repair of an impact, which was only noticed on a thorough roof inspection...be warned...you should do this before buying...lesson learned on my part. Don't trust RV dealers to be honest, especially Carolina Coach.
We drove from Northern VA to purchase the RV, which was not ready - should have been a major signal. The outdoor TV was missing and apparently just discovered the morning that we arrived to purchase...WARNING...that means they did zero inspection of systems, even though they claimed a complete and thorough multi-point inspection. We were then given a rushed walk thru, which consisted of the demonstration of the control panel, how to pull in and out the slides and a walk around of what was in each outside compartment. That was it. Then we were required to complete a satisfaction survey immediately after, while they hovered over us. All of these alarm bells should have sent me running, but as we all know, when you get the fever you lose all sense of sensibility. Within hours of taking possession of our almost new RV, we arrived at a nearby campground and after set up went inside as a rain passed, but apparently the self-retract for the awning did not work and within a couple of minutes the awning had separated from the RV. We called the dealership which basically wished us luck and reminded me that our warranty is only on the mechanics of the Ford engine, despite the fact that we were assured that if anything at all went wrong with the unit in the first month or so, they would take care of it. Also on this trip, again within hours of purchase, the water pump failed - not the one on the engine, but the one that delivers water to things like a shower! So once we used a long extension cord to secure the awning to the base of the driver's seat, we were able to get home. Needless to say, we were angry, felt like we had been duped, but were willing to see what the true situation was. Back home our 5-star rated RV repair shop immediately pointed out the water pump had not been serviced and was in poor condition, even for a 1 year old vehicle. Additionally, while they were on the roof working on the awning and Winegard replacement, they pointed out the fact that this vehicle had been in an accident and had a very amateur repair. As a result, we needed to have a partial roof repair. All in all, which also included a new battery that was shot, and frankly the costs are still racking up, we are out $5K+ on things that any normal dealership that sells used vehicles would have spotted, repaired or replaced before placing it on the lot for sale, much less someone that claims they "know the original owner and did all the service".
After this, I once again reached out to the dealership about the accident that was not reported. It took several days and calls to get to the manager, who was very nice on the call and said he would chase it down and have someone get back to me within the next couple of days. That was now over a month and a half ago. No call, no email, nothing! Since then the Cummins generator had to be fixed at a Cummins location who asked, "has this ever been looked at"? Now to top all of this off and probably speaks to the number of complaints they receive, I got a phone call from a "representative" saying that we would be receiving a new front grill. I was confused by the call and now am the owner an unneeded front grill, while some other "customer" is wondering where is their's. This is the stereotypical used car dealership we see on lousy movies.

They have the best marine service around...always get my boat back in a timely manor and always repair and ready to fish....I give the a 5 star rating in my book

We shopped for several months looking for a RV. We went to several different places looking and kept coming back to Carolina Coach.
Matt Horniman worked with us each time we went to look and was always very patient and showed us several different models. we wound up buying a Lance travel trailer and are very satisfied with it. The whole process was great. I would highly recommend Carolina Coach and Matt if you need an RV.

Steve was just a sweet salesman an a joy for him to be helping us. Matt was the best to work with an so was finance. Great place to buy a camper.

Only giving this a one star because I can t give it a 0 worst service they said be there at 9:30 we got up at 5:00 and drove 3 1/2 hours. They said we had a done deal we d be there at 9:30 to purchase it cash money. It then turned into a bidding war and the front guy there was extremely untruthful and very unprofessional as he continued to call the owner of the boat which wasn t even there and keep running up the price . The front guy needs to grow a damn pair and be straight forward. It s absolutely ridiculous how they handled it if it was gonna turn into a bidding war that should ve been told before driving that far and wasting time.

This is the best RV experience I have ever had. I bought a used 2007 Journey which had some problems . Anything that was obvious was immediately taken care of. After a nights stay at the dealership we found some other things---a window seal leak and an electrical connection problem . They took rapid action and did all repairs.No charge--- Everyone in every dept. was helpful and couldn't do enough to make sure things went well . I have traveled all over the country but have never experienced the professionalism of this dealership. From the top down great people to work with who care that you enjoy your RV.

I bought a new pontoon in 2016 and the boat is awesome, but the service after the sale not so much.the salesman we had tore the cover on the boat and never did replace.also the seat had a little tear where the canopy clips behind the seat and never got fixed after we was told no problem I will take care of that he said. This seems to be the norm on anything or anywhere you buy

What a wonderful experience. I had an electrical issue with my Pleasureway Ascent and Teresa and Toby at Carolina Coach and Marine worked me in and solved the problem in no time. Just wonderful people. Carolina Coachand Marine is my new service center for our RV! Thanks again Teresa and Toby!

I bought my camper here last year right before Labor Day. We were so excited to buy our first new camper and just couldn't wait to try it out on Labor Day. When we got it home and really started looking around we noticed a few issues but nothing too serious. We told our salesman and he told us to write everything down and we might find more issues when we took it camping. When we finally got to go camping 2 weeks later we noticed a ton of issues. There were dents all across the siding above and below the slide out. Now we never even brushed a limb against our camper. We never noticed this because the slide out was slid out when we looked at it. When we got home we automatically put the slide out again, so we never saw the dents until after our camping trip. We were told to bring the camper in and no one said anything about an appt. Now remember, we are new to buying a new camper and had no idea to make an appt. Needless to say there was a laundry list of things wrong with the camper along with the shower leaking. Most of the items were fixed after 221 days of being on their property. When we finally went to get it, a fuse was messed up and wouldn't automatically raise the hitch!!! To top it off, my license plate was gone!! We finally got to take it out the Memorial Day 2018 and the shower still leaks, the air conditioner didn't work and the CO2 alarm kept going off!! I had to go up to their place of business just to get a tech to come out and fix it!!! They fixed the air conditioner (so far) and the alarm but my shower still leaks!!!! I am just so frustrated and done with asking nicely to have my brand new camper usable!!! What does it take to get it done? I even called the owner who spoke to me once and emailed him 2 times and I still have not heard back from him! DO NOT BUY FROM HERE!!!

So, I picked up my new to me pup yesterday from Carolina Coach & Marine in Claremont, N.C. with 3 hiccups in the delivery that were worked out. The big thing to mention is that they, without being asked and a surprise to me, had replaced the existing one battery with two new Interstate Deep Cell RV batteries at no charge. It more than made up for the third hiccup. I did let Kenny (5 stars) know of my displeasure of the hiccups with a professional demeanor and he remained calm and a gentleman. I know it was a sales transaction, but my purchase was not a big one and he and the staff treated me with respect. This shows that we all CAN get along and be good to each other.

We stopped here to get a part for our hot water heater. They said you had to buy the whole assembly and it was over $50 and they would have to mail it to us since they didn't have one in stock. We went ahead and paid for it. We received the package and all we got was the little striker which they had told us you couldn't buy alone. My husband called and they said to stop by and they would make it right. We stopped and they said oh no that was the price for just the striker. We would NOT have bought that here had we known that. Will not return to this place for anything.

Carolina Coach offers a side variety of RV's. The facility is very clean with signs discouraging employees from smoking. The showroom is very inviting.

The staff are friendly and knowledgeable and not overbearing.

The parts carried in the parts department is extensive with hair prices.

A huge thanks to Kim and team for getting us back on the road safely!

This place is a joke! Spend your money somewhere else.

Very pleased with the entire team. Our sales rep, Billy, was knowledgeable, low-key and extremely low-pressure. We purchased a pontoon boat and they bent over backwards, in my opinion, to accommodate us in every way. We ll be back for all our camping and boating needs. We highly recommend them for your consideration.

Stood at the parts counter for 15 min., no response . Will not go back

Kenny was a big help.had a good time and learned a lot. really liked the light

Professionalism 10/10
Knowledgeable 9.9/10
Friendliness 9.5/10

Overall a great experience. The ALiner we saw was in really good condition, brand new. The salesman worked with us as we worked with him to find what was best. I highly recommend Carolina Coach & Marine for anyone looking to buy a new or used RV.

Just want to give kudos to this place for hooking me up with a top notch RV. My dad is thinking about getting one soon and we will be definitely coming here.

Real nice personnel real nice RV at fair price very helpful work with you everything under the sun make camping nice