Pamela Dale

Review of Blue Cross Blue Shield of Illi...

I've been a member of other insurance companies af...

I've been a member of other insurance companies after being a member of Blue Cross Blue Sheild. When I compare both companies I find that Blue Cross Blue Sheild processes claims faster than the other company, When I have questions about a claim customer service was very helpful in clarifying and resolving issues and questions that the other insurance company.The other insurance company would not call the doctor's billing office to resolve any issues. They would pass me from one customer service agent to another day after day with little or no results; it took at least 5 months to get this particular company to pay a bill. While Blue Cross Blue shield is not perfect it is better that most of whats out there that's why I'm going back to BCBS, I've learned my lesson.