ALLY FINANCIALS – DETROIT, MI Review

This bank has great rates, but other than that BEWARE! They say they are concerned with your security and privacy, But they refuse to stop sending my social security number and other private information to a 3 year old address, that we did not provide to them for this account. Such a simple request for our security, but they will not do it. !!!

I do not recommend that you do any business with Ally Financial. They do not care about their customers The Death Claims Department are a bunch of uncaring individuals who keep asking to speak to your dead relative. They will not comply with a court order. They will not let you speak to a supervisor or give you a corporate complaint name or phone number. Also, if you have an account with them please call and set up your pod- payable upon death beneficiary immediately so that your loved ones don't have to suffer during an awful time in their life. I am recommending that you boycott ALLY and anything to do with them. If you are banking with them, or have a car loan, or mortgage please find somewhere else. They dont deserve your business.

During the covid shut down, I signed up for an extension on the lease. We have 3 family vehicles leased thru them, we have the paperwork showing that it s all legit from them. But for some bizarre reason they are now harassing us, Now saying no that s not the case and we have to return the cars early otherwise we will be charged double. Extremely rude. Full of lies whoever you talk to. Not sure who they hired to help with phone calls but it s obviously very incompetent staff. Ally might want to check the new employees and how they are handling their job assignments.

I can only speak from the perspective of a bank account holder. I have yet to finance anything through Ally.

I've been with Ally coming up on 5 years now and I've had exactly three issues while with them that they quickly and efficiently resolved: Fraudulent activity that was caught before it affected my accounts, a check clearing at an odd time (didn't have overdraft protection activated) and exceeding my monthly transfer limit. The issue with the card did suck because I was stuck writing checks anywhere that'd accept them. However, that was only for a few days and because I didn't pay extra to overnight/expedite the new card delivery. They saved me a couple thousand dollars, so not complaining about a couple of days of writing checks.

The check was my oversight, but I called and found out they don't immediately charge the overdraft fee like other banks. Moved some money into the account and that was that.

Last one was again my fault. They have a 6 transfer limit per month. I didn't realize that counted for intra-account transfers, too (savings to checking). I saw a fee being charged and immediately called. I explained and the rep was absolutely understanding of my error. The fee was waived as a one time exception.

Ally's banking side has only ever left me with good experiences. Loyal customer and I'd vouch for this any day.

BEWARE: After years of banking with the same bank, we had to change due to our bank closing. We decided to diversify our money between Ally and Huntington. Fast forward to 6/20/19 when we had our daughters annual tuition drafted from our Ally Bank acct., on 7/15 we were notified that they school was closing. We have not received our money back. ($16,500). We filed a dispute immediately through our bank but it was denied. (Reg E was cited). At first I understood and continued to pursue with the school without resolution. Then I started to hear from other families that their bank filed a dispute and had refunded their tuition and was acting on behalf of their customer.

I don t know why Ally does things differently but I just know I m out $16,500 and this wouldn t have happened if I banked with someone else. I seriously feel like I m in a scene from Rainmaker. And their dispute department is completely untouchable. They mail you letters when they deny a claim and they only sign it with a first name. They don t provide phone numbers and if you try to reach this department you re told they can only email the department. I was even told at one point by the customer service team that they understood and not to worry because we should get our money to be denied via an anonymous letter 4 days letter.

Don t be fooled by Ally, they are not the same as your local bank....know that when it matters most, they are not your advocate.

Don't do it. Their customer service is comically bad and you will eventually have to deal with them

Horrible!!! Bought a car in 2003 via GMAC that doesn't exist anymore, paid it off in 2008, didn't get a lien release note from them ever, nor they sent one to DMV, now in 2016 when I am trying to sell my car, I am BEGGING them for 5 hours to fax a release note for something I paid 8 years ago and can't get it!!! All you get is a call center somewhere in this world, promises, waiting and frustration!! Nobody is able to give you a manager contact info here in US!!!! And I cannot rate it - NO STARS EITHER!!!

worst service ever!!!!!!!!!!!!!!!!!!!!!!! try to make a payment is near impossible

They just keep dropping the interest rate. It's almost to the point where it's pointless to use them over other online banks.

The WORST bank I ve ever done business with. Everyone is very rude, never had a representative that knew what they were talking about, and always have an issue every month, they over charged me and never tries to make things right. I WILL be refinancing somewhere else.!

High interest rates, terrible to try to get anything accomplished with them.
All customer service outsourced, you can't ever understand them and they can't understand you half of the time. Hold time is up to 30 minutes then after another question is asked, they put you on hold for another 30 minutes. I do not recommend, don't let your auto dealer recommend. This bank is the worst.

DO NOT USE ALLY FOR ANY OF YOUR LEASING NEEDS, I was billed $454 for Hail damage to a jeep compass, daughter had it in college where was she suppose to park it. Make sure you read the fine print you get what you pay for!

Once you have a late fee on your auto loan, it is impossible to pay it or any subsequent late fees off. The bank will continue to take the money you sent for late fee(s) and apply that to your principal/interest payment like a floating balance. So, if your car payment is normally 300 dollars and you have outstanding late fees in the amount of 150 dollars your current past due amount will show as 150 dollars in late fees AND 150 dollars in regular car payment. So, (this is the kicker) all the money you paid to cover said late charges, HAS NEVER BEEN USED TO COVER THEM!!! They applied all of the extra funds toward the next payment (ad infinitum). Such that now I owe $150.00 in late fees from 10 months of being late. But my perpetual next payment gets less and less by $15.00 every month.

I've tried everything to get rid of this cumulative late fee fiasco. Including mailing in the total amount due on a mailed late notice with balance fees and charges completely itemized with a total amount due in a box next to a box with the words payment to be made: where you transcribe the amount being paid off of the check or money order. Then you tear the payment slip off and send it back in the mail...

The bill... with the check... that covers ... everything on the bill, that was itemized....in a single envelope.
Payment clears... ALL THE LATE FEES STILL EXIST SOMEHOW...STILL... BUT YOU JUST PAID THEM... BUT THEY JUST WON'T DIE...

SO, you phone the helpful bank people and scream your situation at them for 45 minutes, they suggest to you that you just have to get "current" and make a phone payment and all this misunderstanding will evaporate.

You get the $, you call the helpful phone bankers back, you make a phone payment in the total amount currently due. Plus a fee to western union (for processing said payment)
You ask them to confirm that ALL OUTSTANDING LATE CHARGES HAVE BEEN PAID??? They verbally confirm this payment and the fact that the current amount owed in your car note is $0.00

The next month....?
ALL OF THE LATE CHARGES ARE BACK... along with the weird incomplete actual car payment (that IS JUST THE ACTUAL CAR PAYMENT LESS ALL THE MONEY IVE PAID IN LATE FEES OVER THE COURSE OF THE YEAR)

CONCLUSION:
ALLY LATE FEES NEVER EVER GO AWAY BECAUSE THE BANK WILL NEVER APPLY YOUR PAYMENT FOR THE LATE FEES TO THE LATE FEES.

*Noise of me ripping my remaining hair out*

Called customer service again today, horrible experience.

Horrible Horrible HORRIBLE customer service!!!! Stacey was extremely Rude, he should not be in the customer service field & Jetea Griffin Gave me wrong information!!! I complied with my part & they failed me with theres! Never again!!! Don't do it!!!!

This Bank operates on Scams. I delivered my car to the dealer in good condition with the clean walk thru at the dealer. I received 3.4k bill for damages. I review the pics online. The car shows damages that weren t there when I returned the car. I call the bank, and they open an investigation but at the same time they open a new account on my credit without my knowledge with the owed money causing a full hit on my credit leasing to big drop. I call the bank over 6 times and no resolution in sight. They state that they only have two people that can handle it. TWO PEOPLE!!!!! Are you joking.
Stay away.

Ally bank uses third party employees in the Philippines to handle banking matters so I wouldn't suggest doing any business with them if you value the security of your financial information. I find it outrageous that American Banks provide personal identities, social security numbers, credit card numbers, and financial records of Americans to third world countries and then complain about identity theft and fraud!

STAY AWAY! I would say, "Ally has the worst customer service imaginable". However, since they have NO customer service, I would avoid this lender altogether.

This company is a joke, ran but a bunch of incompetent people that barely speak English (when calling customer service). Save yourself a hassle and go banking some where else.

Apparently you dont have to finish an application for them to open an account you are not aware of...

I have had 1 positive, 1 okay, and 1 very bad experience with this company. That bad experience totally over-shadowed the other experience with the bank. Their customer experience left you wanting a crowded Disney park to get a piece of mind. Stay away from this company, my account will be closed by tomorrow, after withdrawing and or transferring of funds. Buyer beware.

Great rates, great customer service, highly recommend as I am going into my third year with checking and savings.

Have not been here physically but I called customer service 3 times because I didn't have access to my account and I needed the money on the same day. The first 2 people said, "We'll contact you in 3 days. We don't have enough information to help you right now." The third person gave me access to my account on the same day and offered to help me change the account settings.

ALLY sent a letter with "ALLY" letter head and ALLY phone number saying ALLY either rejected or appoved a loan through based on pulling my credit. But when the reasons for approval or denial on the ALLY letter DO NOT MATCH the reporting agency that the ALLY letter listed i am told by an ALLY employee that "No one at ALLY can explain this discrepancy", and they referred me to contact the company i was getting the loan for. The company that had NO contact with the reporting agency and NO control over the decisions that ALLY makes.

DO NOT FINANCE YOUR VEHICLE WITH ALLY!!! By far this is the worst experience I have ever had the misfortune of going through. All is well as long as there isn t any issue with your account. I used Ally a second time to finance my 2017 Chevrolet Colorado. Long story short I had issues with my vehicle which were never addressed so I filed a lemon law claim against the car manufacturer. I won my case and was in the process of having General Motors send the payoff to Ally. I called Ally beforehand and explained what was happening and that I was requesting a payoff. I made a very specific request which was continually ignored and I spent many hours on the phone attempting to correct the issue and get the appropriate documents GM required. After that was all done I explained to Ally that I cannot make anymore payments since the request would need to be completely re-evaluated if any changes were made on the amount I currently owed. On July 8, 2018 I reached out to Ally to ask for an extension on my due date which was July 24, 2018. They refused this request and I also asked to have the payment added to the end of my loan which was also denied. I explained that this was the second loan I had with Ally and I had never missed any payments and completely paid off my first loan of $65,000. I reiterated the fact that I had no control over when they would revive the payment but I couldn t make any more payments as this would change everything. All they told me was that it wouldn t be late until 30 days after the due date so no help on their part. The payment had not even been late more than 5 days and I was harassed every single day by collections for the payment. Once I had enough I explained the representative that I had called on on many occasions to let Ally know what was going on at every stage. It seemed they didn t believe my story with the lemon law buyback from GM so I stated I would provide my lawyers information so they could verify what I was saying was true. At this point they discontinued talking to me regarding my account although I had explained the lawyer was for the lemon claim and wasn t for them. That took time to correct but I finally got access to my account. They reported me as being 30 days late to the credit bureau although I continually explained the situation and kept Ally informed of the status every step of the way. I requested they remove this derogatory information but denied it. I was also reported a second time of 30 days late although my loan had already been paid. Thanks Ally. I have filled a dispute with the credit bureau. This company is completely eased up and not willing to work with customers so this is my honest review of you. Oh and you re welcome on the BBB claim should be heading your way. You will not get another penny of my money and I would recommend that no one ever use this business.
Update 11/28/2018: The insanity continues which made me so angry I had to return here to let everyone know. My vehicle has been paid off for months now and a refund was finally issued for my warranty and service package. I figured this would be as easy as them receiving the refund check and then cutting me a check. This process has taken an additional month and I still do not have my money. I finally got word they mailed it but wow this is just stupid. My warranty refund was issued and Ally admitted to having the refund check. They explained that it took 10 days to process and bunch of other mumbo jumbo which added up on the timeframe when I would get my money back from them. They harassed me every single day at all hours when they thought I still owed them money and now that they owe me money I am chipped liver. BBB complaint is coming your way again. What a useless company please beware my friends.

This "bank" is a complete scam. I was swindled into a loan. Without being told. The absolute nightmare that is Ally. Want to make a payment over the phone? Oh guess what, you can't. Want to talk to someone. Who isn't in a foreign country. Reading off a script. Too bad, because you won't. Can't make a payment with a debit. Can't do anything over the phone. Only online. As soon as I can refinance, I will. Until then, I am making it my soul purpose. To let everyone know. What a pathetic excuse this "financial institution" is. SHAME ON YOU ALLY!

Customer service isn't very service oriented. I tried opening an account, the online system failed part way through and told me that the account was not created. Today I get an email that they have taken the deposit from my bank to fund the account. Customer service tells me he put in a ticket and it will take up to 3 business days to fix. Didn't want to listen, kept cutting me off. Talked over me and raised his voice. Really, really, bad experience.

RUN, don't walk away, run!!! Liars and thieves. Seriously RUN!!!

I would like to confirm if this branch issues cashiers check

This pertains to Ally Invest...

They never responded to anything in a timely manner - I went to wire the balance of my account and they began dragging their feet and making it take as long as possible..

Highly recommend going elsewhere if you want a responsive team handling your investments.

Most awful bank ever. They pulled money from my account and I had to wait 10-15 business days to get a refund

Couldn't find it. If its in the ren cen nobody there knows where it is. *shrug*

Ally Bank used to be good with prompt service and high savings rate yield. Now, their service is taking longer to clear check deposits and their savings rate is declining. Ally seems to be regressing instead of progressing while competitors continue to take business away from Ally by offering better rates and customer service. I ll be looking to move banking away from Ally as a result.

Worst place to bank with, everyone should stay away from them.

Do I have to give any stars?? Same as others are complaining about, I have been on the phone with them for almost an hour as I write this review right now. I've spoken with a person for a total of MAYBE 2 minutes of that time. She was very unfriendly and unhelpful. I had an auto loan through them with gap coverage. The vehicle was wrecked 2 months ago. They still haven't paid the gap off, and it's on my credit report. Apparently there was a missing document, which they could have obtained themselves, but I ended up providing it 11 days ago. They said it would take 3 - 5 days to complete the claim. It's still not completed. This girl just said they haven't done anything with the information and it will take another 3 - 5. Meanwhile, this is on my credit report preventing me from purchasing another vehicle. Definitely will NOT be using this bank ever again.

These guys are great. I've been with them for 3+ years. Not one problem.

Worst bank and company ever they don t care about you. I was transferred 4 times it took me over a month to get a hold of the right person to hopefully get results. I will never finance with this company again. There agents are rude and cut you off and when you raise your voice they hang up on you. If i could give them 0 stars i would. I will never make this mistake again. RUN RUN RUN FAR FAR AWAY!!!!!

Ally Bank doesn't deserve anyone business and can't properly handle calls into customer service so avoid the headache. Go with a bank you can physically walk into because their fees and bad customer service isn't worth it.

If I could give negative stars I would. Held my WIRE TRANSFER for an extra day for absolutely no reason. I wire transfer because the money needs delivered ASAP. I transferred well before the federal reserve cutoff and ally played with my money for a day AFTER I submitted. This resulted in a breached real estate transaction that cost me $3000. If you like your money, like knowing where it is, and like things done correctly, DO NOT BANK HERE!

Just switched from chrysler capital and had no issues whatsoever paying my note through them. this is my 3rd payment through ally. Every payment i initiated through my routing number through my bank has been returned atleast thats what ally shows on the app. My bank says they never even attempted to take the funds out and its definitely something wrong on there end.They claim my account was closed but i use it on a daily basis so I knew that was a lie. If this issues happens one more time i will demand to either switch to another financial institution or return my car. I feel as though there trying to catch me slipping so i will have all these late fees ect. Funny fact is when i pay using my debit card it goes through but i do also pay a extra fee on top of my note thats why i gave them my account info because every dollar adds up. Next step will be to sue. I have all my documentation. Another fun fact is they know all your info. It was crazy because they ask you to give them all your info. Full social security number and all. They shouldnt know all that info. I dont know if thatvperson has any criminal intent. Everyone should sue just for that

The savings rates may look attractive, but if you have trouble there is no where to go to get your money back. I m fighting to have my CD accounts released because my husband could not verify a deposit we made when he called to update our address. Beware online banks like this that have no branches.

Horrible in Customer service and their horrible at keeping records, etc etc! Just all around they truly have everything so messed up!! Just don't get the random issues they continue to drop at my feet!! Smh!!

Trying to offset some of the flood of negative reviews, because while they're not perfect, they're definitely not 1-star worthy.

It's true, Ally is not your typical branch banking experience. If you're looking for hand-held perfect and in person customer service, you'll want to go with a local credit union, especially one that doesn't have a call center. However, if you're like me, a bit techy, and manage 90% of your finances online, and don't care as much about person-to-person service, Ally is great. I switched to them primarily because they had the best rates on savings accounts and CDs out of anyone, especially major banks/credit unions who haven't changed their .10% since the 2008 recession. Important to note that part of the reason they have these rates is because they HAVE NO BRANCHES or HAND-HELD SERVICE.

My only negative experience (which is why I deducted a star) was when I was trying to close on my house. I submitted a wire transfer request during my closing appointment in the morning at 9:30-10 AM Eastern. Wire transfers typically take a couple of hours to turn around but are deposited same day. The cutoff for wires on same-day transfers is typically 3 PM Eastern, which I believe is imposed by the federal reserve, not any particular bank. My realtor and title agent followed up with in the early afternoon saying the wire hadn't cleared. I had to call Ally 3 times throughout the day, just to figure out what the status was, whether they got the request, ensuring it was authorized and not in limbo, and whether it had even cleared. It did finally clear same-day, but I would have appreciated a bit more transparency, especially during such a critical time for my family.

Terrible. No branches seems kind of goofy. And terrible service and interest rates.

ALLY absolutely is the worst I have ever dealt with. yeah good rate, but try to get some help on the phone and you get habib from sandstorm who knows where? Had a job change and pay reduction called 2 times for a refinance. transferred 2 times each call, then told I would get a call back from a specialist. that never came. called for a payoff figure 2 times first time guy ( habib) did not like me and was on hold for 10 minutes and no one answered. 2nd time they hung up on me. last time I had to stop the lady from rambling to tell her I wanted a pay off figure. FINALLY got it. I will Pay a higher interest rather than use ALLY ever again.

Send payout letter with wrong letter head address. Payment was returned, then they wanted to blame me for the late payment..

DON'T LISTEN TO THE COMPLAINERS

There are plenty of happy ally customers, just the unhappy ones come here to leave their reviews (just look at any other bank's reviews, they are all full of angry customers) but it made me mad when I looked at their rating, Ally doesn't deserve such a low one.

Overall Ally is fantastic. I've been using them for a couple years now. Switched to Ally because Comerica always tried to charge me fees - never looked back. I haven't payed a single fee with ally even though I've overdrafted like 6 times - every single time they promptly refunded the overdraft fee when I asked.

They have high interest rates (1.2% (UPDATE: 1.45% now) on a savings account! Amazing!), good customer service (online chat service is the way to go), no fees. They even pay your ATM fees for you.

If you're looking for a good bank, I would highly recommend - that being said, it's not the best for people who can't use technogy, managing an account purely by phonecalls sounds like hell.

This place is a joke. The worst customer service i have ever experienced. Almost six weeks of contacting them to get the lean release for my truck and still i have no release. Nobody there must communicate with each other. They surely did not have any trouble taking my money every month but for some reason they have the hardest time giving me my paperwork. I would strongly recommend NOT financing with this company.

I paid my car off and requested the title nearly a month ago. I still have not received it. When talking to a representative I was informed that they sent the title with them listed as a lien holder still. Now they refuse to send another title that is clean.

They are the worst. 5 different calls with 5 different answers of where my pay off check is at. I think they lost it. Do not use them. Each person is useless.

Worst customer service I have EVER experienced!!!!! -1 Star

As a 100% online banking institution they should have robust security options like multi factor authentication for access to your account.

I financed a buick enclave in 2012 with Ally. I had a $1004 balance which I paid with an ARCH withdrawal from my checking account. Now I'm told that it'll take 15 days before they'll release the lien on the title.....SERIOUSLY!!! They have their money but I'm going to lose my buyer because of the waiting period. If I would have dealt with a local bank or credit union this wouldn't be happening. NEVER AGAIN WILL I DEAL WITH ALLY.

I've never seen a Bank that just Doesn't Care about helping their customers like Ally!

Ally Bank's auto financing website is horrible. For nearly three years, they have not fixed their website program to be able to tell the difference between a checking account number and a credit card number. Therefore, you can't make payments on their site. Totally inconvenient.

ZERO STARS IF I COULD, worst company to deal with... you can spend 2 hours calling, and get NO WHERE!!!!! DONT GO TO ALLY!!!! TERRIBLE CUSTOMER SERVICE!!!! SHOULD BE SHUT DOWN!!!!!!

I use Ally for checking, savings, & IRA accounts. No complaints!

This company is a joke and they should be ashamed of themselves. High interest rate with terrible customer service. AVOID these idiots and find a REAL bank.

Absolutely the worst banking establishment!!! Do not recommend. Trying to get through to a person that can help you is impossible, let alone you are on hold for over 20 minutes every time you call. Then the team is extremely rude. Worst customer service I have ever seen. DO NOT USE THEM!!!

Open a savings and checking account around 2011. And some CDs since then. I had no problems moving money around online. I have setup automatic monthly transfer between my local bank and Ally and no problem there. Great rates with no fees. I check my accounts almost daily using the Ally App. If you have checks to deposit, you can scan it using the app.

I never requested a loan or open an investment account, so I can't really review their other products.

I never needed to call customer service, so I don't know if that dept is bad or good.

I DO NOT RECOMMEND ALLY BANK! I financed a vehicle with Ally. After paying my last car payment and fees( the pay off amount they said I owe ) they have yet to allocate my last payment and fees correctly. They said once you make a payment over your monthly payment we will allocate the rest to the principal balance. Again, this was my last payment, so they should have use the rest to pay the fees that was on the account leaving me a 1.00 credit. It s been three weeks and they still haven t done it and are claiming I owe them. After calling a few times and I ask to speak to someone in America they put me on hold then drop my call. My next step is filling a complaint with the BBB.

Don't use bill pay. It sucks. Customer service is only capable of reading a script and not thinking for themselves. They also utilize some stupid service called "pop money" to makes transfers. Took SEVEN days to do a direct transfer (bank to bank), with routing number and checking account number. This type of transaction should take no more than 2 hours, not a full week!

I just try to open a checking account. - a basic operation- A month later it was still not done. Each time they screwed something up in the application and asked me to re-apply. 3 times!!! I gave up.

I had Ally for a gap coverage insurance policy. Not only did it take three and a half months to process, but they refused to cover nearly $1,000 of the balance and incorrectly claimed that this was offset by a tire and wheel package that I had purchased from the dealership. I asked to speak to someone in management but she was just as clueless and unhelpful as the rep. Go elsewhere and don t waste your time. Customer service is non-existent and the whole process is a bigger headache than it s worth.

I have had them since 2013.
But how the rates for savings continues to decline

Like many other complaints: ally auto will delay updating your credit history. (This stalled closing on my house by TWO WEEKS! And ultimately pay an additional 500 for closing fees.) They prey on people with poor/average credit.

To summarize- Ally took my money and I'm fighting to get it back. Now Ally delays all my transfers by up to a week. My recommendation: If you haven't had a chance to use the services provided by Ally bank yet, I'd first invite you to set yourself on fire. I think you would have a similar level of dissatisfaction, but my way saves you hours and hours of poor customer service experiences.

UPDATE: I tried to use Zelle and Ally has their own Zelle department so I can't use the Zelle app. I used Ally and they blocked the transaction. I called and got it authorized and the money wouldn't get there for 7 days.
My wife used her Zelle instead and the money arrived in 5 minutes. I thought with the previous story, Ally had reached the limits of their incompetence, but they never cease to amaze me.

The story

I initiated ACH pull transactions using ally from other banks. So I used ally to request money be sent from other banks. Money was withdrawn but never deposited.

I asked ally and they said they would keep the money because if some questions about whether or not is as the account owners at the other institutions. They suspended all my transfers until I proved I owned the external accounts. I was required to submit all my bank statements.

I did. They unsuspended all of my accounts after about a week. But they never gave me the money I had sent. I asked when I would get that and they told me I wouldn't. I'd have to file a dispute with the external banks.

I initiated it through ally. Why not file a dispute through ally? "No, we can't do that." Was the response I got.
Transfers were requested in 12/4 for several thousand dollars. It's 12/22 and I still don't have the money. I filed disputed with the external banks and they all ask who I initiated the transfer through. When I tell them I used Ally, they ask why didn't I file the dispute with ally? I said I tried to and they told me they wouldnt. Help me.

I strongly recommend almost any other financial institution for your banking needs. Or just set yourself on fire. It probably is just as bad as dealing with Ally, but it is a quicker way to achieve the same bad day. (Not citizens, third federal or wells fargo. They are pretty bad too.) I've been a happy ally customer for 6 years prior to this month. And now, I too, am in the market for a new bank. I'd love any recommendations as well.

PLEASE DON'T ACTUALLY SET YOURSELF ON FIRE. I'd just strongly recommend you DO NOT USE ALLY.

Terrible service I cannot wait till I m not poor anymore and don t have to borrow money from slimy company s such as this one
To the high reviews just cause they answered your call and do something any other bank would do for you doesn t mean they deserve better then a 3/5 it s when they go above and beyond for you that they get a B or A grade

Poor customer service. I had called to extend my lease and was informed that I would be charged an extension fee. I looked through my contract and it wasn't in it. I called to speak to a supervisor who might I add was arrogant told me there wasn't anything he could do. If I didn't want to pay it I should return it. I lease 2 vehicles with this company not to mention the 10 previous leases. I'm so done with this company and their poor business conduct. I will be taking my business elsewhere.

I am returning to edit my review. I leased a 3500 Chevy truck through Ally and paid the whole 3 year lease upfront at the time of purchase Then 2 months before the end of the lease I was going to be traveling and decided to just buy the truck. They wanted extra $800 to purchase the truck early, even through I already paid 100% until the end of the lease. I did get it worked out after almost a week of going back and forth. Not to mention the truck only had 35% of the paid for mileage on it. It felt like an insinuation was being made they didn't believe the miles on the truck. Even the Chevy dealer was like they have never seen anything quite like this, as they put it this should be an easy no brainier. Way more drama then an old retired guy wants to deal with in the future.

I do recommend Ally Bank for a savings or checking account. They do well in that regard (even though they are VERY slow to work with you). Their savings rates are among the best around. I give five stars in that regard.

My wife and I financed our car through them and it was awful. The rates were reasonable, but getting this bank to send you the title and verification that you have paid off the loan is nearly impossible. It took two months to even get mail from them!

Calling them does help, but it depends ENTIRELY on who you get on the phone. The left hand doesn't know what the right hand is doing here. We would have one operator say one thing, then another operator say the complete opposite on the same call.

So, final tally - Excellent bank for storing your money, and getting a competitive rate. But a terrible bank for doing anything else with. I wouldn't even recommend getting a CD here.

The second you try something mildly complex, Ally falls apart.

6 minute wait time ? Are you kidding ? I have Ally accounts and have tried to reach Ally for MANY days at all hours and keep getting the 30 minutes or more wait message. Hire more staff or get out of the Customer Service banking business.

Literally one of the worse financial institutions. Family is extremely unhappy with the mess this place always seems to cause.

This is how you treat your customers, you are nothing but scammers. I provide clear evidence and you still chose to lie. Is that what an experienced agent does, measures tires with that much mud on it. It is disgusting how unethical and fraudulent Ally has become. Scamming people is your only way of staying in business.

Would give 0 stars but that is not possible. what a horrible company...
Paid a vehicle off on the 4th of the month, mailed the release to us on the 14th, said 7-10 days... its now the 24th and NOTHING! We are waiting on this to transfer the tags and renew them, and it took 3 MONTHS to get an appointment with the SOS in MI... Called and was told the canned wait 7-10 days... well guess what waiting is done and nothing! Need the release ASAP and cannot get. Only by FAX (because everyone has a fax lying around their house)... Asked to have a new one overnighted to a town about 45 Min north of Detroit (where ALLy is located) and was told no wait the 7-10 days... Asked them to email due to the time constraint and they said due to security reason they cannot, but here's is the killer, when the car was paid off they EMAILED an unofficial release! And seriously! Email is far more secure than fax... its encrypted... Ally should be renamed to ENEMY of its Customers. no wonder your waiting is 1.7 cars. If ever offered a loan from Ally, I will decline even if the better interest rate! Overall rating- they owe me stars for putting up with their pathetic attempt at doing business!

WASTE OF TIME!!!!
A business partner and I recently opened a joint account. There is absolutely NO customer support. Took thirty minutes to get in touch with someone about a log in issue, and their website said a three minute wait time, actually a ten times that amount of time. I sent them a simple question six days ago, with a response from them say they would get back in touch with me in 24 hours, I still have not been contacted, meanwhile twenty days have gone by and we cannot conduct business and cannot get ally to respond to us. Closing our account and going with a real bank that has REAL Customer Service! A real waste of time, don't wast yours, they have twenty times more negative feed back than good, listen to those who have made the mistake of opening an account, and are regretting the decision. Two months later, STILL no reply to my questions!

They are filling my voicemail with messages for someone who must have gave them the wrong number, mine, to throw them off their trail. Which is preventing me from getting messages about someone who has cancer. I called them today and gave her name to them and said this is my number for years but I am not her. And if you do not stop calling I will report you for harassment. I m not putting up with this and neither should anyone else. Will update if they don t stop.

***BEWARE****HORRIBLE EXPERIENCE!!!! I would not even give this place 1 star!! I financed an auto loan through them and they jerk you around every chance they get. You overpay, they send you a refund then cancel the checks so your bank charges you for their stupidity. You try and pay the loan off in full and 4 days later they tell you that they "returned' your money to your bank. I requested another pay off, which by the way the price increases every single time, double checked my bank information and SURPRISE it went through with no problem. What a joke!!!!

Ally Auto employs outsourced customer service to non-US companies...meaning the service is horrible, they are robots sticking to a script so when you need actual, empowered help, you get NOTHING. I would recommend not using Ally financial unless you like being on your own especially if a billing error occurs.

Their servicing over the phone is horrendous. Do these people try everything possible to make it difficult for me to pay my bill? Zero stars.

I don t know why there are so many 1 star reviews for Ally... I ve had nothing but good experiences with them! The wait for customer service is always less than 4-5 minutes, the employees are always polite and helpful, and they have been able to resolve any issues that I ve had. It does seem like it takes longer for checks to process, but I don t usually mind.

I ve had an account with them since 2013 or 2014, and I always recommend them when people are looking for a new bank.

Don t waste your time with this bank. Lease with a different company. We extended our vehicle and people constantly call everyday talking about a balance not related to the monthly payment we actually owe. Seems like the departments there aren t on the same page.

Turned in leased vehicle to Extreme Dodge on January 28 2019 , as of today February 29 2019 the vehicle is still sitting in the lot at Extreme Dodge , no inspection done , can't get any straight answers from ALLY as to why , called ALLY and got put through to a service in the Philippines , REALLY !!! That's customer service .... leeser beware !!!

I am also not sure where the negative reviews are coming from they have been fantastic since the day I have had them. Which started almost a decade ago as of now. Would highly recommend them to anyone!

Terrible, terrible, business! These people are rude, vindictive, and do it with a smile on their face. Ally Bank should not be in business. We are reporting them to the Better Business Bureau and I strongly urge ever other person who posted negative reviews to do the same.

@Ally is the worst bank ever. I've used them multiple times but will never use them again. NOT a #Veteran friendly business. #USMilitary STAY AWAY. Won't send me the form I need to be able to sell my vehicle to a dealership

Horrible experience when a problem developed on our account. Ally took payment in full, but failed to post it. Continued to take payments after having been paid in full.

Worst bank in existence stole 1.7 million from 15 people the claim it's another company's money *defy media* then start charging the people that they took money from and only cares about one company again defy media SO if you don't listen up ally whether you like it or not you are going to get sued not by me but someone

Ally is literally the worst company to have an auto loan with. Everyone in customer service is unknowledgable. Each time you call you ll get a different person who will tell you something different. They don t review previous notes from previous calls about the same situation as if it isn t in order from date and time. They also don t document after a conversation. I had to have them pull the previous call because they kept insinuating that I was lying about a previous conversation. I can not wait to pay off this car or find a way out of this situation because they are horrible. I would not recommend any of their services to anyone I know and I hope YOU reading this comment also rethink any decision think you want to make with Ally.

Absolutely terrible company and customer service. Do not finance a car, house, or anything through them. Cannot count the hours wasted trying to talk to someone here only to be hung up on. Not exaggerating, I have never dealt with a company this bad. 0 stars

Hands down the worst customer service ever. After being transferred 7 times only to tell the exact same story 7 different time i got hung up on. Called back to once again start the process over with and still never reached the It department to get my auto pay fixed. The chat box on the website is unavailable at this time. Everyone I spoke to was very hard to understand. I would highly recommend banking with someone else.

Ally online savings rate WAS one of the highest. It's been dropping and it's competitors have now passed them by.

Took an extra payment out of my account without my permission. They said they would cut me a check that would take 10 business days. Mean while 3 other of my check bounce. They said it wasn't thier fault and refusef to give the amount. Sucks in a nice word for them.