Chelsea Merta

Review of ALLY FINANCIALS – DETROIT, MI

I had Ally for a gap coverage insurance policy. No...

I had Ally for a gap coverage insurance policy. Not only did it take three and a half months to process, but they refused to cover nearly $1,000 of the balance and incorrectly claimed that this was offset by a tire and wheel package that I had purchased from the dealership. I asked to speak to someone in management but she was just as clueless and unhelpful as the rep. Go elsewhere and don t waste your time. Customer service is non-existent and the whole process is a bigger headache than it s worth.