Review of ALLY FINANCIALS – DETROIT, MI

4 years ago

WASTE OF TIME!!!!

WASTE OF TIME!!!!
A business partner and I recently opened a joint account. There is absolutely NO customer support. Took thirty minutes to get in touch with someone about a log in issue, and their website said a three minute wait time, actually a ten times that amount of time. I sent them a simple question six days ago, with a response from them say they would get back in touch with me in 24 hours, I still have not been contacted, meanwhile twenty days have gone by and we cannot conduct business and cannot get ally to respond to us. Closing our account and going with a real bank that has REAL Customer Service! A real waste of time, don't wast yours, they have twenty times more negative feed back than good, listen to those who have made the mistake of opening an account, and are regretting the decision. Two months later, STILL no reply to my questions!