Sonja Murphy

Review of ALLY FINANCIALS – DETROIT, MI

Would give 0 stars but that is not possible. wha...

Would give 0 stars but that is not possible. what a horrible company...
Paid a vehicle off on the 4th of the month, mailed the release to us on the 14th, said 7-10 days... its now the 24th and NOTHING! We are waiting on this to transfer the tags and renew them, and it took 3 MONTHS to get an appointment with the SOS in MI... Called and was told the canned wait 7-10 days... well guess what waiting is done and nothing! Need the release ASAP and cannot get. Only by FAX (because everyone has a fax lying around their house)... Asked to have a new one overnighted to a town about 45 Min north of Detroit (where ALLy is located) and was told no wait the 7-10 days... Asked them to email due to the time constraint and they said due to security reason they cannot, but here's is the killer, when the car was paid off they EMAILED an unofficial release! And seriously! Email is far more secure than fax... its encrypted... Ally should be renamed to ENEMY of its Customers. no wonder your waiting is 1.7 cars. If ever offered a loan from Ally, I will decline even if the better interest rate! Overall rating- they owe me stars for putting up with their pathetic attempt at doing business!