A #1 Air Reviews

I would highly recommend A#1 air, my heater was not working, their technician Sam was fantastic, turns out the flame sensor just needed to be cleaned and tightened, they did not try to sell me parts that weren't needed. Honest company which is hard to find these days. I would recommend these guys to anyone needing work done on their A/C or heater

I had a new unit put in about 9 months ago. Since it's just an old house there had to be special things done. They came back out today to solve a couple more issues. They are quick and polite. Wish things would be perfect the first time, but when they aren't everyone works really hard to make things right.

They come to see why my heater wasn t working! Told me it would cost $2000 to get it back working. My family has been in the cold using space heaters since 12/31. A family friend comes over and discovered it s a $10 fuse unit is two years old and working fine now. Great service A#1 air Jordan C was the tech

The install technicians never wore shoe covers in my house and ended up leaving behind duct work in our attic that should have been removed by them.

The techs accidentally left behind the receipts and I am furious with how much they overcharge. I paid over $12k for less than $3k worth of parts and it was two guys who did the install. Even though they did a great job, I doubt they got to take home much.

I get that everyone has to make a profit but this was a rip off. Posting these photos in hopes others will see how much A#1 Air is overcharging for a new AC system.

I also feel they should be honest and advise potential customers that technicians are actually sales persons who don t necessarily have your best interest in mind. Never received a follow up call from management to even check if I was happy with the work.

Edit: 17JUN2018
The condensation drain line is now leaking over my bathroom and has ruined the drywall. I called the customer service number provided by the owner and no answer. I had to call the main office and have a technician come out.

I was told on the phone this would be fixed today and now the technician is telling me he doesn t have all the equipment.

Management just skips town on the weekends.

Completely professional advise me of the tire route to go is dad on his a valuation highly recommend Jordan as your service tech couldn't be more happy more happy!!

Thanks for a great job and identifying other areas of concern and possible solutions.

Terrible experience. My A/C was out and a tech showed up telling me I needed a new unit for $4k. I called another HVAC company to come out for a second opinion. They fixed the unit for $125 and replaced the capacitor.

Jeff showed up and took care of things like the professional he is. He explained things to us to make sure we knew how to handle the options that we had. When he left, he made sure everything is clean to the point like we had no mess to start with. Thank you Jeff!

Had a new AC unit, hot water heater and air duct cleaning March of 2018. The AC has condensation dripping constantly on my floor ( that my old AC never did) and when winter came and I turned on the heat much to my surprise the unit sounds like a small plane is taking off. I just chalked it up to I made a bad Decision but it is what it is . When they installed the hot water heater they had to come out a second time to Bring it up to code and put in an emergency shut off ground stop attached to the tank and in the pan. I didn t think anything about when they said it was fixed and we all went on with our lives. Until today, I woke up this morning (a Saturday ) to find we had no hot water pressure whatsoever. I called them to set up a service call and was advised they did not have any emergency plumbers On call for weekends and they could get somebody out here on Monday. I told them my family could not go until Monday without a shower or hot water. So I called another plumber and much to my surprise the hot water heater was not installed properly. The cut off ground stop they installed that day they came out was supposed to be plugged into an electrical outlet and have batteries for back up in case of electricity loss. No one told us this of course so guess what happens when the batteries go dead, it shuts OFF the hot water heater. I m guessing they bypassed that step of the instalation because that would have required them to get an electrician to install another plug and that would cut into their profits for the job the installation was included. I generally do not write reviews but I felt I had to because I feel like I was taken advantage of. I paid a lot of money for these products and there was plenty of profit that was made for them to have cut this corner. Now it makes me wonder If they cut other corners when they installed my AC unit which I won t find until later. So before you use this company make sure you get plenty of alternate bids and don t be as trusting as I was that people will do the right thing.

Cory was thorough in checking our system and explained what the problem was. Professional and knowledgeable.

The entire team from the call center to the service technician was excellent. The call center called me twice to update the time of the technician's arrival. The technician was friendly, knowledgeable, and straight forward on the issue and the repairs. Given the late hour of the night, he followed up on the units the next day and showed up when he said he would. Totally satisfied with the team and will use them again in the future.

Highly recommend A#1. We have used them for a three years now. Always the best service. They call to keep you informed on when they will be arriving. Jimmy was especially great. Very pleasant to work with. Did a very thorough and professional job. Explained everything after our service was completed. Great guy. Great Tech. Thank you Jimmy :-)

Everything was finished in a timely manner and very professional.

Electrician Zach D was super informative and very knowledgeable. Great Service !!

Called them and they arrived less than two hours later. Fixed the problem and cleaned up everything. Only call A#1 for my AC needs!

Lucas was very polite and took the time to help me understand what was wrong with our AC system. They were quick to come out and install our new system.

I can not rave enough about Luis at A#1 Air. He is the ONLY reason we use A#1 Air. His service is the Best and Highly Professional. He communicates what he does and what is needed very clearly! As long as he works with them, we will use them anytime we have the need, including regular tune ups and maintenance. Thank you, Luis!!

I am very pleased with prompt response I received from A#1 across the board. Within 3 days I selected and they installed a completely new system. I elected to purchase a 16 SEER unit with a very good service plan. The new system replaced a 16 year old system that I have been nursing along for the last 5 years. I should have replaced it 5 years ago and not wasted so much money and time. The new system cools 100% better and wow have we been tested this year! Had a slight problem with the 2 stage system but A#1 was quick to respond and correct. I am very pleased with the selection, installation and service I have recieved. I feel I made the correct choice.

UPDATE: It has been 24 hours since I have voiced my concerns and I have still not recieved a call back from A #1 Air.

When we first called A#1 Air we had asked them to come after 7pm due to our work schedule. We recieved several calls confirm that they were still coming but never showed. At 12:30Am we recieved a call saying a tech came by and no one answer. We decided we would reschedule. We had A#1 Air come look at our AC 2 days later and was told everything needed to be replaced and would cost us around 10K. That being said, we got an second opinion and they said only a few things needed to be updated. Since we have warrently for our upstairs, we asked them to please come do our parts warrently. The same guy, David came out and told us again that everything needed to be replaced and could only do the coil. He also mention that our upstairs unit was set up wrong and our outside equipment and attic set up do not go together. We told him Air 1 did all of our install and he quickly denied it. After he left my husband and I went up into the attic to find it a complete mess. Our gas vent was in pieces, our evap coil was barely in, the paneling for the coil was on the floor and screws and bolts were all over the place. Seeing this, I took pictures of our mess. We had our second opinion come back out to fix our AC and confirmed that parts that were not broken before are now broken and additional work is going to be needed to fix this. We are extremely disappointed in our experience with A#1 Air. I have also called their customer service line and have not recieved a call back. We have spent a lot of money for A #1 Air to come to our house, care more about making a sale, make damages to our home, then charge us for it.

Do not do business here! They have great sales people and do good installing new air conditioners. But after spending $34k they cannot bother to send a technician out. We have waited two days because the new units are not cooling the house down like the old units did. And all we get is a call every two hours saying that technicians are in the area and will call when they are 30 minutes out! They cannot even give us an update on where we are in a queue! Asked for a manger to call and nothing yet. Very disappointing.

The guys with A#1 Air were all great, from start to finish!

I had a great experience with A1 air. Bubba was my salesman and explained everything thoroughly to me. The sale was great the installation was great everything went very smoothly. Several months later I went to call Bubba late at night and he answered and gave me all the information I need it. Wonderful service.

JJ was awesome today. Really helpful with all of my questions and gave honest opinions.

Les did a very good job checking everything out to make sure we would not have a problem in the future. The company gave me plenty of notice before coming out.

Sam Andrei came out today to service one of our furnaces. What a cool dude. Very personable, knowledgeable, and explained everything in detail. Took the time to call and find part that was needed, went and got it, and came back and repaired unit. House is nice and warm again. Many thanks to Sam, and A#1 Air for sending him out. Always had good service from this company in the past, but today's experience was by far the best!!

One a/c unit was working fine and the other was not blowing cool air. The service man said it needed about $1000 for 2-3 parts but it would not be worth repairing. He told me I needed two completely new systems priced at $17k-$24k. Then he just talked about financing the new systems and even asked if he could to run a credit check. He did nothing to fix the unit and did not even identify the issue. Just selling new systems!

My 68 year old mother called these guys out to do a semi annual service. They told her it sounded like her compressor was going out when they started the system up and she would need a new system soon. It would cost about 10k. She told them the entire system was just replaced four years ago and if she would really need an entire system. They told her yes she would. Sounds like a commissioned tech trying to make their pay check in the slow season. Shame on you.

Zach with A#1 air put in a new Breaker box for my old house. He came out promptly,did a great job. Left the site clean and explained everything. I would highly recommend A#1 Air for electrical repair.

I've been using A#1 Air for a couple of years now. Twice I had to call after 6PM to report the A/C was not working. Both times a technician showed up ***THAT*** night to fix the problem. The rates are reasonable. The tech's are pleasant and know what they are doing, so the appt are not that long.

I do recommend them to everyone who asks.

There are a lot of HVAC companies out there, and usually the successful ones either have great service or competitive pricing. A#1 has both, day or night.

Excellent customer service. Friendly and knowledgeable technician. Even when working late on Father's Day!

Two thumbs up for A#1 Air and my service technician Wesley! He was prompt, courteous and did an outstanding job. He was the best!

Jeff was very knowledgeable and professional. He answered all our questions and concerns. I will be recommending him! He did an awesome job!

A#1 Air did a phenomenal job quoting and installing a new AC unit for us! Their pricing and customer service is excellent! Great job Taylor, Christopher, Jonathan & Miguel!

Kurt K. is an excellent service advisor ("comfort specialist" I think they call him). He was very knowledgeable, clear and concise with great information and no pressure. He gave me all the options and let me make my decision. I also received a follow up call from the sales manager Mark P. just to follow up on my experience and pitch in where he could.
My experience compared to other bids is first rate. I will recommend this company and Kurt to my friends. I was happy to do business with a company that has a 'family' type vibe.

Justin A. arrived on time, worked quickly and answered all of my questions throughly. Great experience!

Thank you, Damian Morales of A#1 Air. You are every bit the kind of worker your company should be proud to call an employee.

Roy was knowledgeable, explained what service needed to be done and gave several options. Will use their service again

Randy McKinzie is the best! He is always professional and honest on the services I need to take care of immediately. He has put my trust in in A#1 Air.

These guys did an awesome job, from the salesman Steve to the installers Nathan and Mario, would highly recommend them and the company.

The tech was on time. He performed the inspection in a timely manner and no issues were found. He was very courteous. Great experience.

Could not be happier with this company! As if one unit going out wasn't bad enough, we had TWO go out at the same time. David took the time to explain everything he was testing and keep me informed every step of the way. He was honest and told me all of the good things about our system, along with the bad. In the end, we ended up saving tons of money and our house is cool again.

The technician was very professional and knowledgeable.
Offered opportunities for enhancement of what I already have without being overpressuring but took the time to explain why it would benefit me.

Overall good experience. Tech answered all of my main concerns re the unit. His recommendations to improve our system, ducts, and the house insulation were definitely unexpected and way out of budget but I'm sure sales is part of the job description too. Might consider recs in the future but not right now.

The Tech was very professional. He explained everything in detail and did a very good job.

don't even think of using anyone else!!! from the first phone call to the service reminder to the check in when waiting to the super professional service... this is what service means... VERY SATISFIED.. and believe me I don't EVER write reviews...

I had my biannual service call today and the young man who came to do the service was wonderful
What I am not at all impressed with are the games that A#1 Air plays with long time customers.
Firstly they want to replace a component that is not broken or malfunctioning and their quote - almost $300 and I have a service contract with them that is supposed to give me a discount. I checked the part online and Lennox have it for around $30... others online around $22.
A#1 Air refuse to honor my Lennox Extended Warranty (the Lennox A/C unit is 6 years old and it covers repair for 10 years on parts and labor.) I went through this run around with them back in November when I needed to have my coil replaced. I called then and left message after message (8 total) and no-one ever called me back. I ended up having to ask another AC company to do the repair work and they got paid fully by the warranty company.
I am sick and tired of getting ripped off by A#1 Air. They can consider me an EX-customer.

Another happy customer! Extremely professional from start to finish. Great products and price ranges. On time and fast installation. I left the tech's at my home unattended while was working. Very trustworthy company and workers! Hard to find these days! Anyone needing a new unit don't hesitate to call A#1 Air! And no, they did not pay me for this post!

I have now used A#1 Air, Inc. for 2 of my homes. Each time the service was excellent. They came out asap got right to the problem and helped us with financing. By the next day we have a new air conditioner and relaxing.

A#1 Air's Technician Andy V was knowledgeable, pleasant, and, informative. Tasks were performed in a professional manner with care for the premises. Details were taken care of ... down to the shoe booties the Technician wore. Excellent Service!

A#1 air was able to come out the same day, even though it hit 106 degrees outside. I tried a few other companies who either wanted to charge more or set appointments for at least a week out.

My service tech was friendly, and able to describe the problem in lay terms. He was able to fix the unit quickly and did not try to pressure me into purchasing a new unit.

My house is now cooling off. I would recommend this company if you need to have your system serviced.

Peter was efficient and explained the service that he was going to perform. He made sure all attic stairs were closed and and attic lights off. I appreciated his friendliness.

They spend so much on advertising they have to cover the cost somehow. Sounds like their techs are on commission or are graded by the amount of revenue.

Worked with Raymond Kendrick on the sales part of the installation,and with Hector (and crew) on the AC/Heat replacement + attic ladder installation.Very professional and knowledgeable. Thanks for all you do.

Great service and support from the team. They were professional, on time and great overall. Thanks a million

After having the previous plumber (another company) try to fix the problem 2X and broke again, Sam was friendly, helpful and fixed the problem right the first time. Not only the obvious problem but identified the source of the problem.

I have other company saying that I need a new unit, but I had David Leajure from A#1 Air coming and he fixed the problem in 5min. Really happy with the service.

Our tech, Johnathan Jones did a great job! He was only here about 15 minutes and had our air up and running quickly. We really appreciated it.

So it looks like a1air no longer has fix it right or it's free unless you buy whatever they are selling when tech comes by to fix ac,, like 1200 surge protector, or 1000 duct cleaning, uv protection 800. Or service plan they sell. I was told tech would call me back to discuss this he never called.

Talked to Andre changed my contract to qualify for fix right or free .satisfied for now.

Tech was quick and efficient. Repair handled in a very timely fashion and also very helpful direction with some future needs.

Bryce was one of the best plumbers we have ever worked with. He examine our issue thoroughly, asked a lot of questions, and explained out issue in detail. Though their service may cost a bit more than others, he broke everything down. Both friendly and professional, I'd recommend him to anyone. We have been using A#1 for electrical and HVAC work for years and have not been dissapointed in their quality and the fact I can call them almost any time of day to discuss making an appt is great.

David was quick and efficient. Got the job done on an early evening call. Seemed to know his stuff.

It was a good experience. First tech had to order a two speed fan motor. Second tech came out latter with the motor and installed it, checked the system and we were up and running again. Both men were polite and did a great job. Reccomend A#1Air and will use them again.

Thomas did a great job of diagnosing my AC issue and making the repairs in a timely fashion.

A#1 Air did not live up to my expectations or deliver what they promise.

My mothers A/C system is on its way out so i called A#1 Air to have the system replaced..The day of install we were told the unit they brought out was not properly sized and may not cool the house ,this was after a salesman came out a week earlier to get info so system could be properly sized .I was given two options.... sign off to install the undersized unit or keep using my old unit.

I cannot tell how upset I was with this company, who in their right mind would sign off on spending thousands of dollars on an undersized unit for their retired moms' home that may not work properly?

I will not recommend A#1 Air to anyone in the future.

We called at 12:45 on 8/29/20. We were put on the call list and after 2 calls throughout the day to check on the status of our wait time we were never given an estimated time of arrival. He didn't show up until 10:30 pm. He trouble shot the outside ac unit by replacing the capacitor which got the unit running. After checking the attic unit he said that the coils were rusted and leaking leaving the unit low on freon which caused the capacitor to stop working? He also priced us a new unit for a long-term fix. I called another guy for a second opinion and he was unable to confirm any of what this guy had said. The a#1air guy had even shown me pictures of the rusted coils from his phone which my ac guy said he didn't see. All and all the a#1air quote ran from about $500-10k. When all I needed was a $20 capacitor from the hardware store...

Thay came to my house and check out my a/c heater an they saw how old it was then told me every thing was going out telling me it best to get a new.a/c heater for 10k so i got a 2snd opinion all i had to spend is 165.00 i would not recommend them
Thay fix and made it right

Called today for some minor plumbing help. The kitchen sink A1 installed will not drain today. A quick visit would free the clog but I was told that they couldn't get me any help until NEXT TUESDAY. Very very disappointed. Was told GOOD LUCK finding someone else......WOW.

A1 came out and fixed our unit in the middle of the night. We had some issues with pricing on parts but they corrected the mistake after a quick conversation with customer service.

Clayton C. is fantastic for these reasons:
Personable
Happy
Knowledgeable
Helpful (very)
Efficient
I enjoyed his stories and sharing his knowledge. I look forward to his return for my next project!
Thank you.
Lisa

Les M. did a great job fixing our air conditioner during the heat of the summer...in our blazing hot attic. Very proffessional!

A1 air is one of the best companies I've used in years their technicians are very professional and helpful and the value of their equipment that they charge is great

A #1 Air has been servicing my HVAC unit for several years. This morning Abdiel B. was out for the six month check up. The service he provided was excellent. Not only was he knowledgeable, but he was very patient with all my questions about the unit. I will be asking for him to come back again next time. Thank you!!

Paid $99 for a sales pitch. As soon as the two guys got out of their truck they were asking how long I plan to stay in the house to see if they could amortize a new system. Then they hooked up the manifolds and misdiagnosed it with a bad coil in the air handler and said for sure needs a new system for $7k on a 4ton unit. Had a second opinion and had the outside condensor unit fixed within 4 hours and $600. Id be happy to pay $99 for someone to actually diagnose my system, but thats not what I got, I got a 30
minute sales pitch.

Every service visit with A#1 Air has been exemplary. The six service calls I've had over the years have been responsive and professional. They have selected and trained their staff well. I'm so comfortable with them now, that I've joined their maintenance program.

My recent interaction with A#1 Air, especially Leo V., was one of the best home electric service experiences I have ever had. Everyone was professional, courteous, and punctual. Leo did excellent work and answered any questions I had. I definitely recommend both A#1 Air and Leo V.

I was very happy with their pricing and service. After the sale tho.... I had damage to my home from the install and it has been very difficult to get them to communicate with me. It has been 5 months since I first reported the issue. They repaired most of the damage, but left part of it unaddressed.

It has been over 30 days since I last heard from them.

Update: while communication can be a little slow sometimes, they do follow up once you get their attention.

I am grateful they do take responsibility for any unforseen issues and am happy they assisted getting my home back to normal.

I gave them a star because I could not post without selecting a star. So, my official vote is zero stars. I made an appointment with A#1 Air to get work done before the next freeze as that would cause significant damage and cost. The appointment was confirmed by A#1 Air. The day of the appointment, they called to reschedule and as my wife was speaking to me about the issue, they hung up on her. This is the worse most disrespectful experience I've had with any company, ever.

These people " tried" to charge me $292. For a twenty dollar part! Really?! Not happening. Total RIP-OFF!

Thank you! That is the short version.
Here's the longer story...on Wed 4/23 we called on a company that we have done business with for over five years to look at our AC unit that was not cooling. We had spent over $20k with this company over the years and felt we had a good relationship with them, even with some "drops" during that time, they always said the right things and made up for their mistakes with excuses and refunds. They have grown into a rather large company spending what I can only assume is huge dollars on advertising on TV and radio. Their guy shows up earlier than we were planning, so my wife had to leave work early and race to the house. Once there, the technician spent less than 30 minutes before he came in and said, "you want the bad news, or the worse news?" Your units are too dirty to even try and clean (not true), and you need new coils in the attic. How he knew that without even coming in the house, much less to the second floor attic, is amazing! He explained my wife needed to pay $690 to find the issue, then that would be deducted from the cost of replacing the coils. Remember, he had not even seen the coils!!! Long story a little shorter, my wife called me, I spoke with the guy who apparently feels women are pushovers, and asked him how he knows there is an issue with the coils. He said, "it's always the coils...". I told him to leave and called the company and asked them to refund any money I spent towards that call. I was very angry on many levels.
Driving home that day, I heard your ad on The Ticket and thought about calling, but was nervous about what it may cost, and if we could not trust a company we had already spent so much money with, how could we trust A#1? When I got home my wife showed me one of your print ads and said she had checked your reviews and while it might not be cheap, she felt your reputation would be worth trying.
We made the call on Wed night and scheduled an appointment for Thursday after we closed.
Rudy Oregon arrived, he explained what his process for checking things out would be, and invited me to watch and ask questions along the way. He arrived around 8:00pm and Rudy and I said goodbye around 2:45am. He checked everything and when I was ready to give up, he said, "we will find it, it is here somewhere". At about 2am, he found it...a valve had unseated and was leaking so little, his sensor could not pick it up. He used soapy water to find the bubbles coming out of the leaking valve!!
Before he left, I signed up for maintenance for both units and made a commitment to send this note (essay) to say "Thank You!!!!"
My wife and I are so glad for people like Rudy that don't just go for the easy, they work for the "right"! I am exhausted, but think about us being Rudy's 7th or 8th call yesterday and he never acted like our issue was interfering with his day.
You have a great member of your team and we look forward to building a relationship with A#1 Air as we move forward because of people like Rudy who literally make it "Right, Day or Night"!!

Sincerely,

The Roberson's from Mesquite

A#1 Air and their employees are ONE OF A KIND! I recently had to replace my water heater and the experience could not have been made more seamless! The customer service was very quick to respond and very polite. The plumber assigned to my order, Sam, was very professional throughout the install and kept the area very clean where he needed to replace the tank. When finished, Sam helped me understand exactly how to use the water heater, provided my warranty information, and his personal contact if I needed anything. If you are looking for a great service for an affordable price ----- this is your one stop shop for all your HVAC/plumbing needs.

Great technician - very personable and did his work with respect to our property. I felt like we had a guy who knew air conditioning backwards and forwards so in other words I felt entirely comfortable buying a complete new system. The guys name was Cameron and he was excellent! The people that answer the phones are very pleasant too which is unusual nowadays. So far so good - I will write another review when we get Air Conditioning Again!!

On time, on budget and left the house clean when the imstall was complete.

Rocky was friendly, professional and patient in explaining what he did and in answering our questions.

Archie was outstanding. I will definitely use this company again.

We were very impressed with Alan's professional service. He is such an asset to your company . He diagnosed the problem and had the parts on his truck and replaced the part in a short period of time and got my air conditioning back in service.

It was dark and 103 degrees but Jim didn't complain. He went to work and got us going fast! Thanks Jim!

We moved into our house in Feb. 2019 and set up a maintenance contract with A #1. Someone came out in the spring for regular maintenance, and again in November for winter maintenance. The guy who came in November let us know that we had the incorrect size air filter in our unit, and because of that, we now needed to have our interior unit s coil and blower fan cleaned, along with a full duct system cleaning for a minimum of $2,000, but $4,000 for the recommended package. Why was the air filter not flagged to us during the spring appointment? No one could tell me, but it seems like it was intentional so they could come back a few months later with this outrageous recommendation. We had another company come out to give us a second opinion before spending thousands of dollars, and were assured that our blower fan was cleaner than most and our duct system did not need cleaning unless we were noticing hot or cold spots in the house (we weren t). The second company also noticed that our exterior unit hadn t been properly cleaned, that it had only been cleaned at the top, not cleaned out from the inside, too. The only thing A #1 told us that was correct was that the interior coil did need cleaning, which was because of the incorrect air filter that they didn t flag sooner. Needless to say, we cancelled our contract with A #1 and gave all of our business to Samm s - I d highly recommend looking into them if you d rather have an honest company that isn t trying to rip you off handle your HVAC needs.