Thank you! That is the short version.

Thank you! That is the short version.
Here's the longer story...on Wed 4/23 we called on a company that we have done business with for over five years to look at our AC unit that was not cooling. We had spent over $20k with this company over the years and felt we had a good relationship with them, even with some "drops" during that time, they always said the right things and made up for their mistakes with excuses and refunds. They have grown into a rather large company spending what I can only assume is huge dollars on advertising on TV and radio. Their guy shows up earlier than we were planning, so my wife had to leave work early and race to the house. Once there, the technician spent less than 30 minutes before he came in and said, "you want the bad news, or the worse news?" Your units are too dirty to even try and clean (not true), and you need new coils in the attic. How he knew that without even coming in the house, much less to the second floor attic, is amazing! He explained my wife needed to pay $690 to find the issue, then that would be deducted from the cost of replacing the coils. Remember, he had not even seen the coils!!! Long story a little shorter, my wife called me, I spoke with the guy who apparently feels women are pushovers, and asked him how he knows there is an issue with the coils. He said, "it's always the coils...". I told him to leave and called the company and asked them to refund any money I spent towards that call. I was very angry on many levels.
Driving home that day, I heard your ad on The Ticket and thought about calling, but was nervous about what it may cost, and if we could not trust a company we had already spent so much money with, how could we trust A#1? When I got home my wife showed me one of your print ads and said she had checked your reviews and while it might not be cheap, she felt your reputation would be worth trying.
We made the call on Wed night and scheduled an appointment for Thursday after we closed.
Rudy Oregon arrived, he explained what his process for checking things out would be, and invited me to watch and ask questions along the way. He arrived around 8:00pm and Rudy and I said goodbye around 2:45am. He checked everything and when I was ready to give up, he said, "we will find it, it is here somewhere". At about 2am, he found it...a valve had unseated and was leaking so little, his sensor could not pick it up. He used soapy water to find the bubbles coming out of the leaking valve!!
Before he left, I signed up for maintenance for both units and made a commitment to send this note (essay) to say "Thank You!!!!"
My wife and I are so glad for people like Rudy that don't just go for the easy, they work for the "right"! I am exhausted, but think about us being Rudy's 7th or 8th call yesterday and he never acted like our issue was interfering with his day.
You have a great member of your team and we look forward to building a relationship with A#1 Air as we move forward because of people like Rudy who literally make it "Right, Day or Night"!!

Sincerely,

The Roberson's from Mesquite