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Had a new AC unit, hot water heater and air duct c...

Had a new AC unit, hot water heater and air duct cleaning March of 2018. The AC has condensation dripping constantly on my floor ( that my old AC never did) and when winter came and I turned on the heat much to my surprise the unit sounds like a small plane is taking off. I just chalked it up to I made a bad Decision but it is what it is . When they installed the hot water heater they had to come out a second time to Bring it up to code and put in an emergency shut off ground stop attached to the tank and in the pan. I didn t think anything about when they said it was fixed and we all went on with our lives. Until today, I woke up this morning (a Saturday ) to find we had no hot water pressure whatsoever. I called them to set up a service call and was advised they did not have any emergency plumbers On call for weekends and they could get somebody out here on Monday. I told them my family could not go until Monday without a shower or hot water. So I called another plumber and much to my surprise the hot water heater was not installed properly. The cut off ground stop they installed that day they came out was supposed to be plugged into an electrical outlet and have batteries for back up in case of electricity loss. No one told us this of course so guess what happens when the batteries go dead, it shuts OFF the hot water heater. I m guessing they bypassed that step of the instalation because that would have required them to get an electrician to install another plug and that would cut into their profits for the job the installation was included. I generally do not write reviews but I felt I had to because I feel like I was taken advantage of. I paid a lot of money for these products and there was plenty of profit that was made for them to have cut this corner. Now it makes me wonder If they cut other corners when they installed my AC unit which I won t find until later. So before you use this company make sure you get plenty of alternate bids and don t be as trusting as I was that people will do the right thing.

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