A #1 Air Reviews

Bubba was very informative and always professional! The quote was matched and tbe problems were solved. I would recommend a#1 air to everyone! Thanks

A#1 Air is one of the BEST Companies that I have dealt with in a long time. Levi was AWESOME and I will request him every time in the future. Great Costumer Service also, they call you and inform you every step of the way. If you are in need of Heat/Air Conditioning, Plumbing, Electrical Work, etc. Please give them a call. They won't let you down.

They were so quick and efficient. From the moment we requested a visit online until the time they finished. Mark was thorough and very respectful. Would definitely recommend.

I have used the Lewisville team for more than 10 years and have been very pleased. Recently my 20 year old system bit the dust and I had A#1 provide a quote. They were about 5% less than the other quotes and installed it on the next day. I am very pleased with the service and plan to continue to use then.

Call anyone else to fix your AC, A#1 are crooks. My AC went out on a Saturday after hours and I knew they had 24/7 service so I called them. They said they would be there by 9pm, finally at 1am I get a call saying they were on their way. I thought my fan motor was going out but the tech said it was my capacitor, which I could have replaced myself in 10 minutes for $10. He guaranteed me this would fix my problem and said it would be around $200 to fix, so I let him do since I'd called them all the way out there in the middle of the night. After he'd finished he wrote up the bill which was now almost $400. Apparently the quote he'd given me earlier didn't include the service call and the parts, just labor... WHAT? Our AC functioned for about a week until we went on vacation and a neighbor notified me the fan want spinning so I called them back up to come take a look at it. The new tech said the fan motor and the compressor needed to be fixed at a total cost of over $1300. I told him to leave. I called Lucas HVAC and $400 later is finally working like a charm. Plus, I filled out a survey to get two free tickets to a Rangers game no free ticket codes have ever been emailed to me. Surprised! Use someone else these guys are crooks!

Sam and Jamal were both professional, knowledgeable and friendly. Sam was thorough when checking my unit to make sure it was running properly. While chatting, I had never thought to professionally clean out my dryer vent and I am glad Jamal educated me on the importance of doing so. Sam educated me on the Green Air Filter of which Jamal had personal experience with the product. These men were not pushy and were truly helpful while I was making my decision to purchase, which I had not intended to do today. They are experts in their profession!

Very nice person and respectable person.Love the work.Very neat person.

Demond was very professional, courteous, and very knowledgeable in his job. He explained what he was doing to service my heater. I was very satisfied with him and want to request him to be my permanent technician.

When I stopped to ask him about the services A1 air offer he was very professional and quite helpful not to mention customer service was awesome

I have used A#1 for both HVAC and plumbing services, and have always had a great experience with office staff and technicians. The jobs ranged from small stuff like setting up my digital thermostat, to large projects like a complete sewer re-route. They are truly a one stop shop. Ask them about their yearly tune-up package, it has saved me money and given me peace of mind. If you are having problems, give A#1 call and I guarantee they can get it fixed for you.

Matt. B performed a level 2 ducts cleaning at our house. He was excellent. He showed us our equipment ,explain some stuff to us, and most time a step by step of what he's doing. Most of all, He respect our home. He didn't cut corners. He did a thorough cleaning. He's very good at what he does. I will use A #1 air again all cos of him and Michael. Michael was the guy that came to give us an estimate. He wasn't trying to sell me stuff or push any service to me. He was very nice too and knowledgeable at what he does .
Both guys had me sold. I'm thinking of signing up for the family plan. Now this is our first time of using this company. Hopefully they continue to provide the best and honest service they had just perform for us.

This was my first experience with A#1 Air and I must say it was a very pleasant experience. The technicians, Chris and Ceasar were very knowledgeable and professional. After putting in a full day of normal service activities, both technicians arrived around 6:00 pm to install a new heating unit. They were both determined and committed to get the heat restored as quickly as possible, since we had family members in route, that were spending the night. Due to their dedication, the grandkids had a warm house to sleep in.

Had an appt set, rep on phone confirmed it. She also told me that they would call to let me know when they would come so I could go about my day, never received a call. I called them to figure out what was going on was transfered to someone who told me they would be here after 6 no one ever showed. Told them we have a hot house with an 8 month old no sense of urgency. Just unprofessional

Sam came in and did a great job of conducting the tune up to my AC Unit. He was very detailed on what needed to be updated and professional.

They told me up front what everything was going to cost. They found problems that the last company missed. House is cool and comfortable!

Had our electric cooktop and wall oven stop working. Called and they came out. I liked our technician. He said we would need to run new wires to the individual units (cooktop and wall double oven) because whoever wired it initially "pig tailed" the cooktop into the wall oven wires. He rewired the units and revamped our breaker box. $1400.00 worth of work because their "employees are better trained and experienced than other electricians." Well we threw the wall oven in the trash and gratefully had the sanitation company haul it off. We left the cooktop in place. while our guy was finishing up he suggested a surge protector to "condition the electricity and protect against any future power surges." I bought it for another $1200.00. Anyone else buy one of these?
Anyway the next day we ran out of hot water because he took the power away from our hot water tank. Called and took them two days to come back out and fix it. While he was there my wife asked him to reconnect the cooktop to see if it would work since he rewired it two days earlier. He did and it worked! Then he asked her...didn't I test the wall oven after I rewired it? She replied no and then got sick to her stomach as it dawned on her that we could of saved ourselves the purchase of another wall oven!
A#1 Air contacted us and asked how can they make our experience better.
I was impressed with the customer satisfaction and grateful they were willing to come back out again and "make it right."
I would recommend A#1 Air to anyone.

I want to personally thank Milton for his expertise and know how when he came out to service our unit. Milton was friendly, quick to let me know his findings and he took care of the issue quickly and efficiently. Milton went that extra mile for us in taking our worries off our minds. We slept cool and comfortably and with no worries last night!! Thanks again Milton for your excellent 5 star service, and thank you A#1 Air for sending Milton out to service out unit!!

Great service from the first phone call to the completion of whole home comfort system. Thank you Courtney and Marcos.

Terry was awesome! He able to rescue my family and I from a restless and very hot night. I noticed my thermostat temp was rising late Monday night, Terry was able to get my AC unit back operating again late after hours. Now that is service.

real expensive, but you need heat, but 884.00 for a circuit board, a little much!

Be careful when they offered this service, is not what it s , they offer a special package and charge you just to inject dust in to the main unit, and never work on any duct. They will tell you the information where wrong offered by the company, also, they have two guys that spend 10 minutes of the service. My home is more dustier now then before. Don t trust A1 air ! Bunch of liars.

The guys were fast and friendly but ...theyve been out four times now and one thing fixed on my furnace then the board burnt out two days later which set off smoke alarms and me and my kids called the fire department! Guy. Came back out yesterday and said they would return today.Waiting for a call and apparently they have to call the technician? So someone dropped the ball and didnt alert the office! Okkk....

Alejandro L. has serviced us on one prior occasion - and I was happy to see him again this week when we had an unexpected issue. He was quick to verify the root cause and get our AC blowing cold air again. He then followed up again the next day to replace a faulty thermostat. Very professional and thorough - thanks!

A#1 Air is shady and apparently in the business of not backing what they offer. DO NOT have them install any new system in your home. If you think you're getting a warranty when you buy a house with a new system because in was installed by previous owners and the paperwork indicates warranties...you are wrong.

They advertised in 2015 a "sweet 16 special" which covered parts and labor for 16 years. This special is why the previous owner of our home chose A#1 to install a completely new system and spent over $20,000 to do so. The expressed and written warranty says NOTHING about transfer-ability. Despite having A#1 as the only company to touch it since installation and despite the 8+ visits we've had from them over the last couple months due to issues with the units (where no one was charged because it was considered warranty service), A#1 will no longer stand behind that warranty. After performing warranty work for months now in attempts to solve the issue, now they want to say it is "non-transferable."

Again, neither the original paperwork nor their commercial mentions that fact. Every warranty I have ever seen that is "non-transferable" has that in the the terms. A#1 prides itself on having no fine print because they want customers to be able to see exactly what they're getting. Right day or night? Not so. It's really sad how much money people pay them only to have the company back out of warranties when it suits them.

I now tell everyone I hear talking about Heat and Air issues to stay far, far away from A#1. We have tried to resolve this through the proper channels and are being given the run around. Owner Sherry Green even says she doesn't know why anyone would do business with a company that doesn't put their guarantees in writing. Bottom line: this company does not stand behind its advertisements or warranties. Do not choose to work with this company

Alejandro was the most professional and efficient service technician. He is absolutely the best!

Got 4 bids from various AC companies. Ended up going with A#1 Air. They provided fast efficient service and their techs were awesome. Our job was not easy as it was a very small space, but A#1 Air was sure to double and triple check everything to make sure we had no hassles from the initial estimate, permit pulling and city approval to the actual cost. Be sure to request Tito and Julio if you need a new system installed. Overall, if you are wondering which company is right for your HVAC job, choose A#1 and you ll be happy you did.

This comoany is a one shop stop for any homeowner. The service is impeccable they are very informed professionals and I have already used them 4 times for all of my needs I want to think Randy and Mr. Forrest for all their help and advice plus many of others in the past that have come out! I truly recommend this company!

Very happy with A#1 Air and their tech, Roy. He was very professional and responsive. Called after he left to make sure we were happy. Awesome service and great customer service from Roy. Highly recommend this company!!!

Jeffrey did an outstanding job. His persistence paid off in getting drain line unclogged. Thanks so much.

I had A#1 Air come to check out our A/C system and check the air balance at our home. The technician said there was a flaw in the design of the ductwork in the attic, and he would need to schedule another technician to come out. I was told that the scheduling would be taken care of, and he asked what day would be convenient. I provided him with a day and availability. He assured me it would be scheduled. Today is the scheduled day for the second technician to come. I never received an e-mail, text, or call confirmation. So I called A#1 Air to verify and was told nothing was ever scheduled. The representative on the phone never offered to help schedule a technician due to their mistake and said he d have the original tech call back. Thanks for nothing A#1 Air. Now I have to call another company and wait another week to have this problem fixed due to POOR customer service. Will not be using their service again.

Very knowledgeable, kept us informed of what was happening and what the cost would be. Very courteous and cleaned up everything. Our new "go to" company!

The technical knowledge and friendliness of technician Jonathan Jones was impressive. He advised me of the work which he concluded needed to be done. The second person I dealt with was Mike Moore. He is the individual who checks on the reported status in person and gives the Dollar estimate for the work which needs to be accomplished. I was absolutely delighted by his honesty and I will hire the company again due to the great service of the employees.

Very professional, nice, knowledgeable, and answered all questions.

I tried to schedule an appointment with them because they came so highly recommended by all of my neighbors and friends. However this is the second time I have tried to have them to help with my HVAC and I am told after they take all of my info that I m sorry we don t have any available appointments in your area right now . Huh?? What does that even mean?! So frustrated.

Absolutely the worst service provider I have ever had in my home... Seven visits to my home in the last month including a new AC unit and I am still running warm.. Every appointment window they schedule they miss by two plus hours and after waiting the entire day yesterday they tried to stop by at 1am...

Great service and was diagnosed in a timely manner. Answered all my questions I had regarding the issue.

Sam provided excellent customer service- worked yesterday (3/21) on replacing our a/c condenser fan motor, replaced dual run capacitor and shrader valve for freon and added one pound free freon ! Sam was very professional and yet courteous explaining me the issues and best resolution answering my concern and questions. Kudos to Sam

A#1 Air has always been good to us but this time we had Thomas and he was exceptional! His customer service was superb and his ability to explain the situation at hand was very understandable. Thanks Thomas!!!

Hector and his assistant installed a new system in about 6 hours with new ducts and it worked like a charm. Very happy with the service provided.

I had my air conditioner capacitor replaced today by the A-1 Air Technician Abdiel Barrera. He immediately identified the problem and quickly replaced the capacitor, made sure everything was in order. He tested the unit thoroughly, and now i'm cool again.. I appreciate the excellent service provided by Mr. Barrera. He was most knowledgeable, courteous, and has a great personality. I'm sure he is an asset to A-1 Air.
Thanks so much.

Juan Murillo was in and out in under an hour, fixed it, explained everything to my wife while I was busy. Very professional, very respectful.

Robert was very informative and professional. A outstanding technician.

My unit was service by Desmond on May 2, 2017. He was very knowledgeable and very professional. He along with others is the main reason I will continue to deal with A#1 Air.

Andy Vestal was ultimate in professionalism. Took care of situation and very respectful being time of hour. Very considerate with my kids and wife being asleep. A true A++++++++++++++++

Would want him to service a/c all the time. Thank you A#1 Air for hiring such Pros

Technicians were very knowledgeable, they called the customer service for the water heater and had a replacement part ordered, (Control Panel) The manufacturer was slow in shipping; however, A-1 kept in touch with us about receipt of the part. when we recieved it; we called and they scheduled an appointment first thing next morning and installed. We where extremely satisfied ! At first, I did not know A-1 had plumbing. We will call the first next time we need plumbing.

A#1 was on site within 2 hours of my call to repair heating system. David L performed the service and was very efficient, professional and thorough.

OUTSTANDING!!! Very happy with the service. I definitely recommend #1Air

it's taking three calls for me to even get a call back and they aren't calling to install a nest camera. this is a sad sad day when this company won't return phone calls. might as well call milestone electric they apparently fix it in a flash.

and mckenzie rather than handling the situation just puts me back in their automated phone system.

but heres more back story. the last camera that was installed the installed jacked the wall up and they had to repair it. great all is well and seems great. and before that they also installed my a/c which they had to fix and repair some dry wall with that too.

Tech said not only did I require a whole new unit, but that it would cost $13k. Same unit from 3 other companies was <$7k. Claimed he knew for certain that the credit check (approval for financing) was a SOFT hit on my credit, but that is a huge lie. It definitely was (as I suspected) and showed up on my credit report the very next day. He also quoted for a crane, which is impossible to use because of the tree (duh), but other companies were much more practical and affordable. Don't be lured in by the low "service call" fee. The unit or parts don't require gold plating to work great and more efficient than my old unit.

Realized A/C stopped cooling about 9 pm. Called A1. Tech was here in 1 hour. Fixed several items and by 11 pm, house was cooling How does that happen?

I scheduled 1 months early to come tune up my air conditioning, supposed to come to my house today. They called me said something came up and emergency.
They're cannot make it. Man ruins my day!
Damn. schedule one month ahead!!!

Ali Simpson and his co-worker were very helpful and capable . When there was an unexpected issue, both were able to solve the problem in a way that made me happy. In addition, they situated my refrigerator in its space just exactly the way I wanted it! Lots of patience exhibited by both. Very grateful.

The technician was not helpful at all unfortunately. His quotes were crazy high too. Overall bad attitude when he showed up.

We got an estimate to clean our ducts because we believed there was a rodent in one of the air ducts. Although the rodent was actually in the sub floor, Casey and Akuri went above above and beyond what they should to ensure we figured out what it was before they left. They were courteous and professional every step of the way. They assisted my husband in locating and removing it! It was not in the air ducts but they were not leaving till they helped us locate and put everything back together as if nothing happened! We really appreciate their assistance with this horrible problem.

We spent $15,000 on a fancy efficient a/c unit almost 3 years ago. Another company gave us a much cheaper quote, but A1 said that their unit was a much better, more efficient unit, so we went with them and their unit. Since that time, we have had multiple problems with the unit that they sold us. The latest issue was yesterday when we arrived home from vacation, about 7 pm and walked into our house, it was 90 degrees in our house. We called A1 first thing this morning, and they told me that they would be out sometime today. The repairman showed up a little after 6 pm today, he looked at the unit and said that the motor has burned up. The warehouse that holds the new motors was already closed, so they could not do anything to help us tonight. I was obviously very upset. I have asthma, which it is even harder to breathe when it is so hot. We also have 2 dogs and a cat in our house. They are all panting like crazy trying to stay cool in our 90 degree house, let alone us humans who feel like we are melting even in front of fans! I can't even unpack from vacation because it's too hot to move. I asked them if they would put us up in a hotel sinced they did not get our a/c going tonight. They said that they would not do that, and they would be back in the morning to put in a new motor. After spending that much money with A1, you would think that they would take care of their customers better than that. Their moto is "day or night, we'll make it right", well that's only if it's an easy fix. At this point we are regretting our decission to go with A1. It would have went a long way for them to find a part somewhere or to open the warehouse to get the part so we could have a/c tonight. Since they were not willing to do that they should have put us up in a hotel, but they were not concerned about their customers enought to do that. I will not be doing business with them again after this latest issue.

I've been using A#1 for many years. They keep my equipment running, show up when they say they will and overall have done a great job maintaining my AC at two different properties. I wish all service companies maintained this high a standard for service. Highly recommend!

We had Bo A. come out to our house twice in the past couple weeks to address our AC needs and he was excellent! Not only did he service all of our issues completely, he was responsive in between visits which was crucial. All pricing and timing issues were transparent and easy to navigate. Thank you Bo and the rest of the A#1 Team!!!

Sam was very professional, knowledgeable and thorough. he went through all the details in a timely matter and and comprehensive level. He illustrated the issues and spoke of the specials short and precisely. Thank you for the great experience Sam

We had emailed & called for 2-3 days to try and get a technician out to provide a quote to replace our complete system - 3 AC/Furnace units in our home and were never called. After the 2 days I followed back up with them to make sure they had received my inquiry, which they did. Set up an appointment for a 11-2 window, was called and told they would let me know once they were on their way. 2:30 called and was told the tech was on the other side of town. No time frame given and only a phone call this morning from the receptionist saying she'd call me back shortly with the time- which she never followed through with. At this point we have just decided to just cancel the whole deal altogether and take our business elsewhere.

These guys were absolutely fantastic. They came out same day, fixed the problem within a few minutes, but still checked over the entire system. They were courteous, and even cleaned up the insulation that dropped down from the attic.

Jamal is very knowledgeable and informative. And next time I see him I will get blower wheel cleaned.

James McDonald, Techican, was extremely professional. He was thorough in answering all my questions. He went the extra miles to show me what the problem would look like if I was to see a problem. He placed shoe booties over his shoes - respected my home. His service was awesome. If service is necessary in the future, I would call James o do my service.

Zach explained options for updating the smoke alarms in my house, was polite and professional. It was raining and he took extra effort to avoid a mess.

Trey and Johnny just installed my AC unit 2 days ago..These 2 guys were very knowledgeable at their job..A#1 air is awesome

My home AC stopped and would not come on and I called A#1 Air. They had a lot of calls before me and told me it would probably be late in the evening before they could get here. A technician came at about 1:30 am and had the system on quickly. I was glad they were able to come so late and I was able to sleep through the night. However, the system stopped the next morning and another technician came. Both he and the previous tech blew out the condensation line and had the system working, but when it went out the 3rd time the tech recommended having a plumber come and take a look. A#1 Air sent Jeff Laporte. He seemed to know exactly what the problem was and within minutes I heard him sawing threw the drain pipe under the sink where the condensation line drains. He called me to come and see what he found and explained this was a common problem that house builders cause when they install sinks. Jeff fixed the pipe and went up in the attic to pour water into the condensation line to make sure it was draining correctly. It was and he told me I should not have anymore issues. He was very professional and personable. I will call A#1 and ask for Jeff for all my future plumbing issues.

I am very disappointed with A#1Air. We initially purchased a unit from them...ok 7000.00 feel ripped off but ok done.. we paid 12.00 a month for years with them for them to come out twice a year and inspect..nothing free just look at it and recommend..ok fine. We recently had an issue and we paid the 65.00 service call fee ok. The only thing wrong was the drain was clogged. They wanted to charge 390.00???? When we said no thank you to that he went to his truck and came back and said he could do it for 250.00??? What an insult. I knew I could buy the correct size snake for under 10 bucks at Lowe's and do it ourselves so we did. On top of the 250.00 he wanted to sell us a gallon of solution for the drain for 50.00. They have really lost my trust.

Worst company ever, replaced a 20$ part for 500$ and it caused my unit to fail, then when I asked for my money back they said "we can credit you if you let us replace the unit" I just wanted another company to do the work due to their dishonesty. I would not recommend this company. I guess the money back guaranty is worthless, shouldn't advertise it, if you can't back it up.

Brandon was prompt, knowledgeable, curteous and very helpful. My husband and I would use this company again and highly recommend them.

What tremendous and professional service I had today from Milton D. He not only addressed the issue..he explained it..corrected it and I could not be more pleased. Milton is an asset to your company and I am beyond happy with my service.
I would highly recommend not only Milton but A#1 Air. Thank you again.

Fantastic experience! I called at 3 pm and they were at our place by 8 pm the same day with amazing service. Highly recommended

Our Second floor AC unit stopped working on Thursday late afternoon. I called A#1, whom we have been using as AC peovidor for the last 10-11 years, in our current and privious home. Coustomer service representative was polite, friendly, and clear as usual. It was late afternoon, therefore technician could make it only on the following morning. My husband was informed via email about time, personal information and picture of the technician. He arrived on time, wore plastic on his shoes, and after checking detected a clog in pipe leading from AC to sink. He used special liquid to unclog, sucked water with small vacuum, and replaced the pipe attachment to the sink. AC started to work. Technician was very polite, tried to answerall All my questions, but apparently did not understand my English, said that "My English and his English are not the same", and I got unclear answers, especially regarding waving the service fee from the actual work fee that was charged. When I asked if it's waved, he answered "yes", but when he charged me, it was added. I trust the company, and was disappointed, but did not argue.
On Saturday afternoon, AC stopped working again. My husband called Coustomer service and was told that they will contact us around 10am on Sunday morning. We did not get a call at 10:am, and when I called I was told that Nate is our technichian, starts working at 12:00pm, and we are second on his list. Nate spend some time in our house in April 2017, solving a problem of insufficient air flow in 2 rooms, and did a wonderful job. Nate arrived around 1:00pm, detected that the clog was still there. This time he used a different equipment to unclog, replaced the too thin pipe from AC to sink with a thicker and clear one. ( Drove quickly to buy the pipe). He was very curtaiz, friendly, knowlagable, answered ALL of my husband's questions, and noted, before we mentioned it, that we were not going to be charged for this visit, since it's the same problem that was not solved. AC started to work again, and we are thankful to Nate, his professionalism, and efficiency . Apart of the poor service visit prior to Nate's arrival, we are very pleased with A#1 service, reliability, time of response, and technichian's quality of work.

First - I want to rate the company as a whole with an excellent score as well as the technician that was sent to my house - Jeff L. was very courteous, professional, upfront with estimates, no hidden surprises pop up after he gets here, effecient with his time and left my bathroom with out a mess to clean up.
However, I was disappointed on how many times my service appointment was rescheduled. Not convenient for me and my work schedule.
Positive outcome was they owned the break in communication and sent someone over on day I was expecting them to show up. And I appreciate the calls ahead of time to let me know when to expect the technican to arrive. Did I mention he was prompt too? Thanks A#1 Air!

Brandon was great. Very quick and knowledgable, simple explanations and very polite.

A.B. came out and fixed our problem with the utmost professionalism. Our air is blowing super cold now! We will definitely use A#1 Air again! Thank you so much!

I am so very disappointed with this company I scheduled an appointment with these people almost a week in advanced for a serious water leak . The customer service rep scheduled my app on 9/4/17 which is a holiday and promised me they would be out. I called to confirm my app twice and was assured they would be at my home between 8am-10am . I called and was told they were'nt coming and would have to come the next day . If you advertise that you work on holidays then dont back out its makes you look bad and its not professional.

One of my air conditioning units blew a condenser and it stoped working, the technician replaced it for 394.00 when the part only cost 27.00 dollars, and then he said I needed to replace the whole system because of the age of the units, and than was told he would refund the cost of the part if I replace the unit, total BS, I would question there sales tactics, not a transparent company.

Swing and a miss. Their advertising blitz worked on me. As I was looking for a full new HVAC system, their advertisements were on almost every page I would visit. Every time I opened youtube, facebook, or almost any site their videos and ads were there. So I called for a quote. Stayed home at work when they came out to look things over. The guy was very nice and professional. They said they would get back with a quote soon, but never did. I called twice, and they said they would get back with me. That was over 2 weeks ago. Your customer's time is valuable too a#1....don't waste it.

Run, run far away! AC tech was horrible. Had to finish personal call while I waited outside. Took his time. Broke a water hose line and when I asked if I can take a picture of the water hose he was trying to use, he said why so they can blame me. Added things on the invoice he never mentioned at all. Especially anything he was going to replace, which was conveniently $400.00 double what they repair was quoted. Air never came on, he said I need to wait hours once it gets darker outside it should get cooler. Wow, worst customer service I ve ever had in my life. Please choose someone else, it will save you from a tech who just wants to nickel and dime you.

Paul was thorough and honest through the entire consult process. Even when financing was a challenge for us, he was patient and helpful and made calls to help us make it work. We had a brand new A/C installed the next day!

Cameron was awesome and very knowledgeable. He is a great person and worker, my hat goes off to A-1 air.

A#1 Air, Great communication. Honest assessment, didn't try to up-sell me things i didn't need. professional, fast, courteous. i wish i found them years ago. Thanks for the GREAT Service! it's Refreshing!

Thank you for wasting the one Saturday I've had in months where I would have been able to relax. I had a tech out twice last night to fix the same problem with my upstairs AC. I wake up this morning and my AC is out again upstairs on a unit that was installed just over a year ago by you all. Instead of being able to have a nice quiet Saturday, I have to sit around and wait several hours in the heat until a tech makes it out here.

Edit: A1 made it right. They sent Hugo out and he was able to correct the issue. He also did a full check of my AC units and provided recommendations to prevent future trouble.

Dane provided clear details and really worked to get us the right system.
Superior customer service!

This week our 16 year old York AC System stopped completely. Contacted A#1 Air for a repair technician. He came out diagnosed the issue as a failed compressor. We discussed the possible repair options and I requested a new system quote.

Mike B a Comfort Advisor arrived as planned and walked me through multiple AC Systems and and financing options. We made our selection and then we selected our installation date. That was simple enough - The next day, A#1 Air telephone staff called verified the appointment and even told me who the technicians were going to be coming out for the installation. WOW, pure team dedication.

Paul O and Ron the Service Technicians arrived introduced themselves, explained the process and what they were going to accomplish. They did "exactly what they said they were going to do". Now that's' Service -!

A#1 Air is a First Class Company with a First Class Team. Our family highly recommends them ---!

All the best, DTV

I recently had a plumbing service call, and was very pleased with the service of A #1 Air, Inc. and my plumber Jeff LaPorte. Not only did they call me to confirm my appointment, but they called again to give me an estimated time of arrival. Then, the plumber called me himself when he was on his way to my house. He handled my repair, and was very friendly and efficient. After my service call the company called me again to make sure everything was done to my satisfaction. I will definitely use them again, if needed

I rate this company a 5!!! Although we had a bit of a wait for someone to come out, I must say it was well worth it. The tech came out and found the problem within minutes. He had the part with him and it took him all of five minutes to get the air working again, not to mention the part and service was reasonable. I have Lupus and the temperature in my home is very important. We were so satisfied that we decided to pay a monthly fee and join their family plan. A Number 1 Air, I would recommend you to my family, friends, co-workers, neighbors and anyone I come in contact with. Thanks a million....Another completely satisfied customer. Mr. & Mrs. Ross

We called A#1 initially due to a rusted drain pain that needed to be replaced. We were pleased with the work and decided to do the maintenance plan and had both units serviced as well. Three days later our a/c won t even come on called on Friday before noon and was told someone would be out same day fast forward to 9pm Friday night and we were told it would be after 2am before a technician would arrive. I asked if we could just be added to the schedule first thing Saturday morning? I was told we would be first priority Saturday morning, but received a call after 10am being told we were on the schedule but that there were a few calls ahead of ours. When I explained we were told we would be priority first I was told they would find out what happened and return my call. It s now 12:30 and no return call or explanation......not a good start!

To me A#1 Air IS "as good as it gets!" All of the work they did on my old, 29+ year AC system by Chris and, after the old one, all they have done with my new system has been exceptional. From timeliness, to keeping me updated with arrival times; from Milton and Matthew servicing to Customer Service they treated me with the utmost courtesy, service and resolution. And, this new HVAC system with the NEST thermostat is saving me on those electricity bills. I couldn't be happier. Thank you all!

We had them out the end of March to fix the AC. Spent $1800 plus the fee for them to come out. Took several days to get it fixed, but it started working, even though the issue wasn't the part we were originally charged for. Now, the AC isn't working. It only lasted 3 months. Called because it's hot and the guy was rude. It's Saturday and have to wait till Tuesday for someone to come out and we have to pay the $59 charge for them to come back out. Horror company. I would not recommend them.

A1 to the Rescue!
My wife and I were preparing for our annual Allen USA Party / Open House on Saturday when we noticed the house getting warm at about 10:30. I went to the unit outside and the condenser fan wasn t turning and it was only hours before 20 plus guests were supposed to be showing up. I called A1 and told the dispatcher my situation. She was more than understanding and assured me that she would do what ever she could to get someone out there.
Milton arrived at my house by 12:30 and quickly diagnosed the problem. Unfortunately, my getting a condenser fan replacement for my Train unit is difficult. Like the dispatcher, he was determined to get me back up and running in time. He got on the phone and reached out for help. He was able to arrange to have someone from Train to open the warehouse for (given my desperate situation) a very reasonable fee. He had to run to Carlton from Allen to get the part but was able to get back quickly and fix the unit. We ware back up and running at 4:00 with guests scheduled to arrive at 4:30.
I have been an A1 customer for some time due to the good service that I have received from them. They have earned a customer for life with their actions this time. Oh and fun was had by all.

This company was awesome from start to finish. Awesome rep that answered the phone and schedule the appointment, received updates from the technician as they were headed to the job during the job in upon completion. Did everything they said they were going to do.

Robert the service technician very polite and customer service focused. In and out in an hour had run/start capacitor on service van.

We just recently called A#1 for help with our Nest thermostat and A/C. Stewart was great, in fact we decided to call to install a Nest doorbell. That s when we next met Dillon. Both were great and Dillon was a clear communicator, very friendly and professional. Not to mention the installation was fast. We have signed up for more services and plan to only use A#1 for all our electrical and A/C needs. Oh, the communication was as described. Excellent.

Our service tech, DJ, was awesome. He's the only tech in the 10 years since we purchased our HVAC system that knew what he was doing. We had issues with the heater portion for the last 5 years. Other techs replaced parts or said nothing appeared wrong, but every winter the heater wouldn't come on. DJ is the only one that figured out what the problem was and he did it within 1 minute of looking at the unit. As far as A#1 Air, I would look elsewhere if you are looking for a new unit or regular service, unless they can send you DJ!

I was experienced some wiring issues with my Nest Thermostat. Initially it had some struggle but at the end of the day Aaron H.,the technician, restored what I had requested to fix in a very honest way.