Thank you for wasting the one Saturday I've had in...

Thank you for wasting the one Saturday I've had in months where I would have been able to relax. I had a tech out twice last night to fix the same problem with my upstairs AC. I wake up this morning and my AC is out again upstairs on a unit that was installed just over a year ago by you all. Instead of being able to have a nice quiet Saturday, I have to sit around and wait several hours in the heat until a tech makes it out here.

Edit: A1 made it right. They sent Hugo out and he was able to correct the issue. He also did a full check of my AC units and provided recommendations to prevent future trouble.