Tech said not only did I require a whole new unit,...

Tech said not only did I require a whole new unit, but that it would cost $13k. Same unit from 3 other companies was <$7k. Claimed he knew for certain that the credit check (approval for financing) was a SOFT hit on my credit, but that is a huge lie. It definitely was (as I suspected) and showed up on my credit report the very next day. He also quoted for a crane, which is impossible to use because of the tree (duh), but other companies were much more practical and affordable. Don't be lured in by the low "service call" fee. The unit or parts don't require gold plating to work great and more efficient than my old unit.