I had A#1 Air come to check out our A/C system and...

I had A#1 Air come to check out our A/C system and check the air balance at our home. The technician said there was a flaw in the design of the ductwork in the attic, and he would need to schedule another technician to come out. I was told that the scheduling would be taken care of, and he asked what day would be convenient. I provided him with a day and availability. He assured me it would be scheduled. Today is the scheduled day for the second technician to come. I never received an e-mail, text, or call confirmation. So I called A#1 Air to verify and was told nothing was ever scheduled. The representative on the phone never offered to help schedule a technician due to their mistake and said he d have the original tech call back. Thanks for nothing A#1 Air. Now I have to call another company and wait another week to have this problem fixed due to POOR customer service. Will not be using their service again.