Andrea McCuan Review of A #1 Air
We spent $15,000 on a fancy efficient a/c unit alm...
We spent $15,000 on a fancy efficient a/c unit almost 3 years ago. Another company gave us a much cheaper quote, but A1 said that their unit was a much better, more efficient unit, so we went with them and their unit. Since that time, we have had multiple problems with the unit that they sold us. The latest issue was yesterday when we arrived home from vacation, about 7 pm and walked into our house, it was 90 degrees in our house. We called A1 first thing this morning, and they told me that they would be out sometime today. The repairman showed up a little after 6 pm today, he looked at the unit and said that the motor has burned up. The warehouse that holds the new motors was already closed, so they could not do anything to help us tonight. I was obviously very upset. I have asthma, which it is even harder to breathe when it is so hot. We also have 2 dogs and a cat in our house. They are all panting like crazy trying to stay cool in our 90 degree house, let alone us humans who feel like we are melting even in front of fans! I can't even unpack from vacation because it's too hot to move. I asked them if they would put us up in a hotel sinced they did not get our a/c going tonight. They said that they would not do that, and they would be back in the morning to put in a new motor. After spending that much money with A1, you would think that they would take care of their customers better than that. Their moto is "day or night, we'll make it right", well that's only if it's an easy fix. At this point we are regretting our decission to go with A1. It would have went a long way for them to find a part somewhere or to open the warehouse to get the part so we could have a/c tonight. Since they were not willing to do that they should have put us up in a hotel, but they were not concerned about their customers enought to do that. I will not be doing business with them again after this latest issue.
Comments: