A#1 Air is shady and apparently in the business of...

A#1 Air is shady and apparently in the business of not backing what they offer. DO NOT have them install any new system in your home. If you think you're getting a warranty when you buy a house with a new system because in was installed by previous owners and the paperwork indicates warranties...you are wrong.

They advertised in 2015 a "sweet 16 special" which covered parts and labor for 16 years. This special is why the previous owner of our home chose A#1 to install a completely new system and spent over $20,000 to do so. The expressed and written warranty says NOTHING about transfer-ability. Despite having A#1 as the only company to touch it since installation and despite the 8+ visits we've had from them over the last couple months due to issues with the units (where no one was charged because it was considered warranty service), A#1 will no longer stand behind that warranty. After performing warranty work for months now in attempts to solve the issue, now they want to say it is "non-transferable."

Again, neither the original paperwork nor their commercial mentions that fact. Every warranty I have ever seen that is "non-transferable" has that in the the terms. A#1 prides itself on having no fine print because they want customers to be able to see exactly what they're getting. Right day or night? Not so. It's really sad how much money people pay them only to have the company back out of warranties when it suits them.

I now tell everyone I hear talking about Heat and Air issues to stay far, far away from A#1. We have tried to resolve this through the proper channels and are being given the run around. Owner Sherry Green even says she doesn't know why anyone would do business with a company that doesn't put their guarantees in writing. Bottom line: this company does not stand behind its advertisements or warranties. Do not choose to work with this company