4th Dimension Innovation Ltd Reviews

Thank you 4th Dimension for an outstanding Service. You kept me fully informed at all times and the work carried out on my motorcycle was first class

They did a fantastic job fixing my bike. Small hiccup on delivery so had to wait an extra day for delivery but otherwise a 5 star service.

Very poor experience bad communication they told me i was waiting to be paid out by third partys insurance then a few days go by i ring up now there saying there not paying out very poor misguided service would not reccomend and its all still ongoing oh my claims already been going on 2 month

Pretty miffed my bike came back with more damage than it left with... recieved a phone call that my bike was a write off, ok i said, i'll have it back... it got delivered back to me and instantly the driver couldn't get it off the van as it wouldn't move backwards, i noticed the centre stand was rubbing off the rear wheel (it wasn't when it left), it looks like it's been belted with a hammer! Also my rear number plate was snapped clean in half and held on with 2 stickers, again... it was fine when it left.
I also noticed it had been living outside, the actual amount of rust on the bike was rediculous! Last time i will use this company, in future i'll try somewhere that looks after other peoples property

4th DIMENSION were EXCELLENT in keeping me informed on the progress of my damaged motorbike and repairs and date of delivery were spot on. Even the driver who delivered my bike updated me on his E.T.A. On arrival he pointed out which parts had been replaced and also started the bike up for my inspection. All in all a truly EXCELLENT customer experience.

Very impressed and delighted at the service and quality of work. From the time that they arranged collection through to delivering my bike back to me, everyone I dealt with was professional, helpful, and did what they said they were going to do. I was kept up to date with progress and my bike came back to me in mint condition and clean as a whistle. Good work - 10/10.

4th dimension do exactly what they say they are going to do. I crashed my motorcycle and they arranged collection and called me as agreed 30mins before they arrived. They arrived on time and were polite and courteous. During the time they had the bike they kept me informed weekly on progress and gave me a completion date. The works were completed by the given date and the bike was delivered the following day. The works carried out were exceptional and I would recommend them to anyone.

4D did an excellent job with my bike. Always courteous and helpful, they kept me informed of what they were doing and progress and delivered the bike back looking as good as new.

Very pleased with the repairs and constant updates with the progress. Nice to have the bike back cleaned and looking like new. Would definitely recommend these guys to anyone looking for work needed to be done.

Following the attepted theft and damage of my motorcycle i was lucky enough to have my bike professionaly repaired by 4th Dimension. Following the swift collection of my bike, Craig provided an immediate assessment of the damage and what would be required to enable the insurance cliam to proceed quickly. When approved, the repair work was carried out by the 'Team' to a very high standard using genuine parts and i was kept informed along the way of progress. I also wanted a service carried out and new tyres whilst the bike was with them and again, nothing was too much trouble. My bike has been returned in a fantastic condition and i wouldn't hesitate to use 4th Dimentions services again. Thanks all and keep up the good work!

These guys are absolutely top notch. From start to finish. Had a bad accident took away the stress. Even helped me find a new bike and got me a brilliant deal. They even bought it to me, and somehow there was a little scuff on it. I m a bit OCD about things like that, they sorted it no questions asked. And while they had the bike they fitted a tracker and an alarm brilliantly. Simon was the man who looked after me and they were all completely brilliant.

Excellent service.
Gave me weekly updates.
Bike came back as good as new.

My insurance company arranged for 4th dimension to pick up my z1000 after i was knocked off it.
From the moment it was collected to the day it was delivered back i received excellent communication from 4th dimension and its people.
The work being undertaken was fully explained to me and my bike was like new when it was returned,both the collection and delivery drivers were very polite and helpful.
All in all i received an excellent service from all departments of 4th Dimension and would thoroughly recommend their services
B Bradley

They did great work on my bike, communicating through out. Highly recommended!

Let me start of by stating this Company have done an outstanding repair on my Triumph St Sprint 1050, I was involved in no fault smash which let Me and my Triumph seriously battered and bruised , It was collected On Time in the Half hour notifaction they use now ,brilliant. Collected by a most courtious driver , soon after I was contacted and all the way through the repair process I was updated , either email, txt or personal calls, not every day , enough to get the picture. It is difficult for us to get some parts on older machines but these people manged it . my Triumph looks and rides brilliant , I have included a couple of the damage but it was returned cleaned, vallet, polished, outstanding people , great mechanics , I have no problem in recomening these repair people, I came across this repair service through my Insurance Company (Hasting Direct/premier) Its a shame 4th Dimension arnt on Twitter they will have a good following by now, If i can make one sugestion to you it is better and cheaper to emailthem on their home page they respond very quickly next day if you do it PM ,but to call them can cost you a tidy penny, otherwise Defenitly Recomend these Guys .

Excellent quality of work and service. The 3rd party insurance company selected 4th Dimension and I found them to be extremely helpful and knowledgeable. They sorted me a courtesy bike and delivered / collected at a time suitable to my circumstances (very early in the morning). The work was superb, my bike is like new - and a really good valet to boot! The only minor criticism was the time it took to complete the job, but this was not their fault as there were delays in getting a couple of parts so I am not marking them down for that. excellent all round from start to finish. Thanks!

Great insurance company to deal with. Courtney/rental bike provided after mine got written off in an accidental to no fault of my own, luckily. I even had the bike longer than expected too .

This company undertook the crash repairs on my bike. Not only did the bike come back looking brand new, they were happy to undertake additional work at the same time which was paid for privately. Cheers James, your expertise was appreciated.

Excellent service-could not fault the service at all,from the moment that the staff contacted me after the accident to the collection of my bike i was kept informed all the way. Emails and general communication was superb,and when the bike was returned it was better than new!! Totaly and utterly impressed all the way,thanks guys-you have made my xmas this year!

First class service , very pleased with the work completed and the customer service ....! Thank you guys !! Ac

Having been knocked off my 883 Harley, The Insurance company had 4th Dimension deal with the repairs , I am very impressed with how professional the whole process was !! From Emails, phone calls, pick up and drop off of my bike, which looks great, Fantastic job, Thank you !!

Was phoned by this company and was told my bike was scheduled to be picked up and I would be contacted 24 hours before the pickup was due to take place. I phoned them the next day and asked if they could tell me if the pickup had yet been scheduled and was told that it hadn't and that they could not possibly give me a date anytime in the near future. I contacted my insurers who gave me the name of another repair company. I phoned this company and within the space of 15 minutes was given a day and time for the bike to be picked up from my address.
4th Dimension need to get their act together, they are not the only repair company and judging by my dealings with them they are not the most efficient people in their line of business.

Visited Surrey Mc salvage.
Great selection of used parts all available on eBay @surreymcparts.
Also bikes available on auction on eBay.
@surreymcsalvage

After my BMW R1200RS got shunted up the backside my insurance passed me to these guys.
They took full control and dealt with the 3rd party.
They collected my bike and delivered when fixed with courteous drivers who phone you when 30 minutes away.They keep you in touch all the way.
If your insurance puts you on these guys relax sit back and they will put everything right.
Yes it s true some people expect repairs to be done overnight and insurance claims can be frustrating
but be patient and these guys will sort it out.
Everyone I have had dealings with at this company have been courteous and honest.
Cannot give higher praise.
Thanks 4th Dimension great job.

I was unfortunate enough to have someone drive into me a month or so ago. 4th Dimension collected my bike the following day and dropped off a brand new (6 miles on the clock!) Cb1000r. Throughout the process they kept me well informed by text and phonecalls, from their assessment of my bike, through the repair process and also if there had been any delays and why. Picked the bike up today and the work that has been undertaken is superb. My bike was handed back to me looking as good as the day I collected it from the dealership. I was chatting to a few of the guys when I was there, and everyone is very friendly and you get the impression everyone treats people's bikes like they were their own. Couldn't ask for more from a repair shop, in my opinion. Well done lads, thanks again.

Had a bike the lent me phoned them up no record of me on there system

Have had 4 bikes from here. Make sure you know what you're getting. Ask for more photos/descriptions. You can't make money by doing the bikes up even from eBay spares. But you can get yourself a good bike eventually for less cash than from a dealer.

Super professional in every aspect from next day communication after my husband being knocked off his bike to fast pick up detailed information given to him of the repairs required . Weekly emails on the progress of repair as parts arrived until a final phone call to arrange redelivey.
Again true professionals Thanks a lot Tony .

This company took my motorcycle kept it for 3 weeks told me that I couldn't jump the queue, then told me it wasn't worth repairing, and the next time I phoned was adement that the part wasn't available, it took me less than 5 minutes to find the part to which they had no answer. I asked for the part to be returned to me on completion of the repair which they failed to do. Bike returned after 4 weeks for a simple straightforward repair. NOT IMPRESSED!!!!

This was our first ever claim & being so well looked after by 4th Dimension was a huge weight off my mind.After the shock of being involved in the motorcycle accident,i contacted 4th Dimension who explained the whole process of collecting the bike from where the Police had taken the bike after the accident,to obtaining the quote & dealing with the insurance company.Having had the damage accessed by one of the guy`s on their team,he then contacted me & gave me a full run down of all the parts & work that they intended to carry out.I was literally dreading this,as it`s my husbands bike & he is a real perfectionist.That much he even hate`s anyone touching his beloved Harley Davidson.M.O.T`s are the end of the world.... My/our concern was not needed one little bit.We had regular repair up-dates & the day it arrived delivered back to us was tremendous.The delivery chap was fantastic.He went through all the aspect of the repair & all the warranty information & even stayed until we had looked all around it & we were happy with the Bike.One very happy perfectionist of a husband.We are now looking forward to getting out on the bike.Only in the sunshine thou,as it has never seen rain.. All in all our experience with 4th Dimension has been a pleasure at even a quite stressful time.Highly recommend them to anyone after our 1st class experience with them.Thank you & Well done.

Very happy with the repairs to my bike from pothole damage, 2 new wheels, new wheel bearings, new tyres and headstock bearings as a precaution. Bike was collected and then assessed and subsequently repaired. I was kept informed throughout the process and was extremely satisfied when my bike was returned all ready to hit the road. 4th Dimension staff were knowledgeable, professional and friendly, and I d recommend them for any bike repairs.

4th Dimension painted my bike the quality was absolutely outstanding. The people I spoke to were hugely professional, skilled, and all bikers! Luckily this wasn't an accident repair, but if I did have to get my bike fixed, I'd totally trust them to handle it. Impressed as well that all their work is guaranteed if you're not happy, they'll do it again. I was VERY happy!

I was favourably impressed at my first contact with your assessor, particularly the thoroughness of his assessment and keenness to explain the detail to me. All subsequent contact with your staff exhibited the same attention to detail, politeness and desire to do the best for the customer. Thank you!

Terrible experience, Avoid at all costs !!!!!

I was involved into motorcycle collision that wasn't my fault (recorded on go pro).

I took them 60 emails, 30 phone calls and more then 4 months to assess the damage and 6 months to fix my motorcycle.

At that time 4-th dimension rep miss-sold me a motorcycle rental, promising that 3rd party insurance company will cover all costs. Now they are not able to recover money and I need to be involved in court case.

All experience felt like, I am running the case for them and now It feels like I need to defend myself in court even though accident wasn't my fault and there are 9k of outstanding rental costs.

Do not believe them, do not trust them, do not use them.

COMPLETE COWBOYS!!!!!!

I contacted 4thD after I had a mishap on my bike and it was cheaper for me to pay for it myself rather than claim on my insurance.

They responded to my email enquiry very quickly and provided estimates to complete the work and they were extremely helpful throughout the entire process.

They collected and delivered my bike and each time they were punctual, professional and friendly.

I can't thank them enough for the high level of craftsmanship and attention to detail that went into my bike, it looks incredible. I am stupendously happy! They also went above and beyond the agreed level of work and repaired a few other things that I couldn't afford to get done, I couldn't believe it.

I am one very satisfied customer, next time I crash I will definitely use them again. I highly reccomend 4th Dimension. I will tell tales of their splendiferousness to all!!!

4th Dimension who repaired my Kawasaki versys 1000 2018 are top class, I only had this motorcycle for a few weeks and the second time I went to go on it with the pillion sat on, I went to get on it and it toppled over on the opposite side of side stand with both of us on the floor and damaged right hand side. I reported the damage to the insurance and what I thought was minimum but when 4th dimension assessed it they found more than I thought. I was informed what was going to be repaired and had to wait for parts to be ordered and they gave me upto date reports and an estamated date of completion which in fairness was quite accurate. I had the bike back within 5weeks, the bike is as good as new very pleased with the repairs looks like it just came out of the showroom well done guys.

Utter time wasters. It took them two weeks to send a recovery vehicle to collect a bike for assessment. Despite the fact that I have informed the customer service in advance that the bike is badly damaged and loading it on to a truck is not a one man job only a driver was sent to recover the vehicle. After looking at the bike the driver confirmed the exact same thing I told customer services and left leaving the bike. When I called the company and asked what is the next step I was informed that they do not have a vehicle suitable to recover my motorcycle and that they don't have anyone who would be able to assess the damage on-site hence they can no longer assist me.
During my dealings with this company I had to constantly chase for updates and make sure things are not falling behind.
4th Dimension throughout this ordeal seemed only focused on getting me to accept a rental bike and forwarding my details to personal injury lawyers, getting my bike assessed and repaired did not seem to be on their agenda at all.

Had my Ducati hypermotard in for repair and I have to say the service and attention I recieved throughout was exemplary. The work was done to a very high standard many thanks

Very Poor communication, and poor data management. Incredibly slow and rude. Constantly trying to evade their responsibility.

4th Dimension have repaired my bike twice now. Quality of the technical service and customer service is 5 stars. All the staff are willing to help from the admin team dealing with booking in/delivery to the engineers and assessors and the teams delivery the bikes once done. They are very clear and transparent about the work being carried out and both times the bike has come back in top condition (even cleaned to showroom standard!) Highly recommended.

Awful company! Never known such a shambles of a company, apparently they deal with insurance claims but they tend to side with the other parties insurance companies to get a quick result and most probably an easy life! My claim handler was totally useless to make matters worse!! Avoid this company like the plague!!! I really do feel for you if you get lumbered with them, also they are very quick to write off your vehicle!!!

When my triumph thunderbird 1600 was knocked over by a careless driver, I was devastated especially as I was going to the prynees in three days time, on the bike! After contacting my insurance broker, I was put in touch with 4th Dimensions. They quickly arranged a pickup from my house within two days. I was offered a replacement bike but could not carry a pillion. I declined the offer as my wife really wanted to go with me!!

During my holiday I was contacted by their estimating department. From then on I was consistently kept upto date with progress. As a first time claimant during my 40 years of riding/driving, I had many questions. The staff were always happy to answer my many questions being extremely patient with me.

I would have absolutely no hesitation in highly recommending 4th Dimension to anyone. By the way nearly forgot, my bike, when brought back was in a near like new condition.......great people. Thank you so very much

Absolutely terrible experience firstly they wrote
Of my vehicle then the lied about the fact then they attempted to remedy this situation by carying out a further estimate. Only to refer it back to my insurance co. Even though they had been notified to return vehicle back to me by myself. Then telling me in order to resolve this matter I have to speak to my insurance underwriter. I have just spoken to my underwriters and they have informed me that they told 4th dimension that there is no claim being handled by them on my behalf. And they should have resolved this by returning my vehicle earlier.
They don t even deserve one star but unfortunately I can t score them less

Jason d

Very quick service, excellent communication and delivered back before estimated time .

Great job on my triumph thunderbird would recommend thanks guys

There are some organisations that simply get it right and provide an excellent service. The whole process of recovering my bike, assessing the damage, replacing parts and returning my bike was first class. The level of communication was spot on and I can only thank 4th Dimension for making what was a difficult time somewhat less traumatic by making the process simple. Top marks from me! (and my bike was returned ahead of schedule).

Had my bike nearly 2 months now to do a few jobs that should of taken 2 days maximum.
Rude on the phone if they even answer and give the impression they couldnt care less about the customer.
Avoid at all costs

Professional service motorcycle repairs good as new every problem solved immediately would highly recommend them Honda knowledge excellent

Took them a long time to put just a few fairings on.
Great work but definitely not worth the wait.

I had a fairly minor no fault accident, and the other party's insurers used 4D
From start to finish they kept me informed, the repairs were completed on time and the bike was delivered back at a time convenient to me.
Great service. Absolutely no complaints at all.

My insurance company passed me to 4th Dimension to repair my Suzuki S1000. My experience is very good. They picked up the bike and delivered it on the agreed date. Very good quality service, polite and courteous, demonstrating customer focus.
I strongly recommend 4th Dimension.

Efficient service and kept me fully informed at all stages of the claim. As I work in the motor trade and deal with insurance companies I'm aware of the problems that can be encountered, they made this claim easy.

This company took my battered 5 month old Ducati, which had been driven into by a Dpd driven whilst in the staff car park, they handled all the paperwork and also loaned me a 1000 Honda whilst work carried out, they constantly kept me informed of the progress, and when my bike was returned to me it looked factory fresh, all work is guaranteed for the life of the bike as well, now that is what i call confidence in your work, would recommend them to anyone who needs work done, fantastic company and work

Just had my Harley returned after a lorry reversed into me the week of lockdown. Through incredibly difficult circumstances this company were excellent at every stage of the repair. Sourcing spares for a Harley is hard enough without covid 19, but these people managed it. 100% recommend them can't thank all the people I dealt with enough.

Involved in an accident 12July, made contact with 4th dimension as they did not call as I was told, alarm bells start to ring when it took a week to collect my bike, yet another week to carry out their estimate???
The bike sustained only minor damage yet after numerous times on the phone they give me a brief description of the work necessary, as I say minor damage equates to 11 hrs paint work and numerous parts I feel we're not damaged, they gave a completion date of 24th August, rediculous I said, o.k we will try to better this as we have been a bit lax, hopefully the bike is being returned tomorrow 25th, basically if you get given the details fade tails for them AVOID AVOID AVOID like the plague, they are complete rubbish!

I am outraged by the lack of communication from your company regarding updates about my Honda CB1300s which you have had for 2 weeks now. Not once has anyone from contacted me with the progress of my repairs, it is me has been doing all the chasing. This is completely and undeniably not acceptable for a company in this day & age to be operating.
I truly wonder how a company can manage to keep hold of their lucrative contacts with insurance companies, unless they feed the insurance companies with lies and ,false information regarding their performances.
As I know for a fact this is the second claim that your company has dealt with on my behalf and the previous time no one contacted me with any information regarding the progress on that repair which last 3-4 months and an extremely large phone bill.

I therefore will be reporting 4th Dimension Innovation to the Insurance Ombudsman as well as Trading Standards to inform them of how your operates and conducts themselves when dealing with it's customers.

Regards,
Anthony Sumner
Chauffeur Services Ltd

Everything they do is to make money off the unfortunate person who has had an accident. Do not ever go for the hire bike as this is just another cash maker for 4D as they juice the other party for this as part of your 'claim and case'. They work for profit only, hearing their staff on the phone only confirms how overworked they are. The repairs are a horror story, taking several months due to inability to get parts in time but mostly due to staff retention, especially qualified ones. If you ever have a bike stolen expect any insurer who deals with 4th Dimension to take weeks upon weeks to hand you an undervalued settlement. The owners of this business are corrupt. You only need to go on Companies House to figure out how many companies the dodgy directors have their fingers stuck in.

After my unfortunate accident I was a bit 'nervous' with my bike not going to my local dealer who I know personally. But now I'm more than 100% happy with the outcome! The service and quality of work at 4th dimension is second to none!! My bike came like the day I got it from the showroom AND they even replaced my R&G crash protection too!! No brainer 5 star rating would recommend to anyone. Thank you so much guys!

This week l contacted my insurance company as a 4X4 knocked my bike over and damaging it very badly.. My insurances said 4th Direction would contact me to collect and give me a replacement bike to go on with.. Bulls..t !!!

First class service and work carried to a very high standard. Would highly recommend 4th Dimension.

Purchase my MT09 from here now for SALE

Huge spec low milage Yamaha mt09

Great service. Made a difficult time very easy with excellent communication

I've used them three times and has taken months for repairs every time including minor damage. High levels of sickness, leave or lack of workers. The employees are nice but so many excuses.

ST1300 Repairs after being side swiped by a deer. Bike faired better the the deer did! Collection driver was polite and arrived at the time he had stated.
From start to finish I was kept informed on the progress of the repairs. The bike was ready a week early and they offered delivery the next day. Unfortunately because of my work I had to delay return until the following week. Returning driver called to state a time he would arrive. And arrived at that time. He also was polite. And talking to him, he really enjoys his job. Upon inspection the paint match and repairs are better than new. Bike is spotlessly clean. First time dealing with 4th Dimension and would highly recommend. Great job!! Thank you.

Company 4th Dimension have repaired my motorbike, I'm very pleased of service, motorbike work very good. I would recommend for anyone :)

After not receiving my theft claim payment on time I decided to make a phone call...turns out they have lost my v5 (claimed they never recieved it) now refusing to pay out until they have recieved it, even though they text me saying they had recieved documents 2 weeks prior. after getting lifts to work for the last month while this has been on going I've ran out of resources my jobs on the line. Very unprofessional and lack of interest

If you hire a bike here. Be careful. They will charge you for damage you didnt do just because you didnt see it

I had the unfortunate thing of applying for a job with 4th dimension

Upon sending in my cv I had a call from a member of the managers there asking why I would like to work at 4th dimension I told him it was due to not feeling like I was for filling my full potential in my current role and they offered me a role in stock control

Anyway fast forward a week or so had a call to invite me for a interview had the interview and all went well
At the end of that week I had received a call saying I was offered the role so handed in my notice at my current job at the Time

Upon starting with 4th dimension the job role was stated as stock control operative let s just say it wasn t what they labelled it as that s for sure most of the time it involved moving bikes that didn t even roll and needed 2 people to move witch most of the time there was only me as one of the guys I was taking over from moved to the paint shop and the other just disappeared and spent most of his time on his phone also I can t see how painting floors and moving office furniture about due to the fact they had some vips coming in is stock control it s more like yard operative/dogs body

Anyway rant over to cut a long story short i had sometime off due to personal matters and they ended up terminating my contract of employment I wouldn t let them repair anything let alone a motorcycle

Great service, from picking up my damaged bike to returning the repaired article. Took longer than first thought due to sourcing original spares from BMW in Germany. I was pleased because on the whole I was well informed as to what was occurring and reasons for delay. When my bike was returned I was delighted with the work carried out, well worth the extra time.

Fantastic service kept me up to date with everything from start to finish .
Timescale spot on
Delivery was when I was available not when they stated bike was returned as good as new .
Thanks for a great service would recommend and reassure anyone who may use this service .
Polite in all aspects e.mails,phone , personal touch

I cannot say anything other than "excellent" I was kept informed throughout the entire process, they clearly care about motorcycles and the workmanship is second to none.

Top paint job, but very disappointed with the chrome on the forward controls

Very poor communication and poor customer service never ever reccomend them to any one even to my enemy

Like many other bikers, you are well upset when your bike is damaged, and then you have to ring up your insurance company!
Well all I can say is that I couldn t have had a better experience!
I dealt with Alex at my insurance company who was really helpful and reassuring and arranged 4th Dimension to deal with repairs.
A guy called Stuart picked up my bike and returned it- he was great, really friendly and helpful.
After bike had been picked up, the assessor Craig Cocozza contacted me and was very thorough. He gave me a completion date and told me I would get weekly updates of the bike.
I did get updates as promised by text and bike delivered back to me in excellent condition.
I have no hesitation in recommending 4th dimension!

4th dimensions went above and beyond their duty as a motorcycle repair company to fix my motorcycle I can t begin to thank 4th dimensions enough the after service also was outstanding a class of their own I would recommend 4th dimensions everytime the team are such amazing company thanks Ever so much for the team at 4th dimensions are superior company And a special thanks to Barry and Kevin who looked after my every needs

After I was knocked off my Enfield Electra I didn't know what to expect next, however, my insurance company arranged collection to a "safe house". 4th Dimension contacted me saying they were going to do the work. They kept me informed of every milestone in their process by phone and email, even when things were delayed. When the machine was delivered back to me it looked brand new and drove as good as it ever did. Very pleased with the high standard of work, would definitely reccomend.

Have nothing bad to say. Very happy with the provided service! Quality!

I have had cause to use the services of 4th Dimension twice in the past 10 months and on both occasions their attention to detail was faultless. From arranging collection and hire bike's to the top quality standard of repairs, the staff have all been really helpful, even the engineer carrying out the work was happy to take calls and answer questions.
4th Dimension helped rotten business of crash repairs go smoothly and and I'm very happy to recommend them.

Great customer service very helpful and understanding

Great service,good communications with me regarding the progress of my repair and they did a great job repairing my bike in a few weeks.

Service was very good ,easy to contact,had time to talk and keep you informed of what was going on,my bike came back sooner than they first said.Better than i thought it was going to be,very good job done on it.Over all
excellent service .

Simply can not fault them, was knocked of my bike in October 2019 and they ended up dealing with my claim. I had a replacement hire bike which was the equivalent engine size of my own, an NC750 X which was brand new 1000miles on it delivered to my door within 2 days. My bike was unfortunately written of but they had the full cash value of my bike paid out 3 weeks from start to finish. They also took care of getting me in touch with a very good solicitor for my injuries. Very polite and helpful going above and beyond with all aspects explained well at each step.

Very happy with they're work from start to finish. Thank you.

Absolutely overwhelmed with the work these guys have done on my motorcycle.
Totally kept me updated each week with the progress of the repairs.
When they delivered the bike back to me you d never tell it had ever been damaged.
I couldn t recommend this company enough!!
Well pleased!!!!

Vehicle was subject to an attempted Theft, Minor issues with collection but this was explained and resolved swiftly. Once on site updated regularly and efficiently. Bike dropped back cleanest it had been since leaving the dealership.

Over two months for them to fit a tail tidy + indicators - Had the crash 300 miles away from home, Still waiting. I can't possibly recommend the company to anyone else because of their lax attitude to my pride and joy.

Hadn't heard of these guys before..but can really recommend then, friendly staff with frequent updates by both calls and text.
Kept informed from start of finish date, and then called when there were problems.
Delivery driver couldn't have been more helpful friendly and interested in bike. Came back as good as new..very pleased with this company.

These guys offer great Professional care and customer service and would recommend them to anyone needing repair work done on their motorcycles.

Cannot praise 4th Dimension enough, very satisfied with the professionalism of company. I was kept up to date with the progress of the work being carried out on my motorbike. Nothing was a problem or issue regarding sourcing special parts for my motorbike. I found all members of staff I dealt with to be very friendly and helpful. And big WOW when I received my motorbike back, came home like a brand new bike and looked like had just left the showroom. Fantastic, would highly recommend 4th Dimension to anyone. Oh sorry also cant forget a big thankyou also to delivery drivers, great guys. Thankyou once again, a very happy customer.

Collected motorcycle after an accident within 48hours great but now a month later still NO CONTACT from them called serveral times over the month to get an update just get passed around on the phone still nothing got no transport as it was my daily terrible service I will be staying well clear of any insurance the uses them

Has the unfortunate circumstance of having a motorcycle accident which meant I couldn t walk for weeks, broken arms etc and a written off bike. 4th-dimension took hold of my bike, got me to send over all the V5 paperwork for them to buy the bike from me, confirmed they have it and it s no long net mine and 3 weeks later I m still waiting for my bulk payment and have only received the salvage payment which is a quarter of it because they received the payment from somewhere else to give to me under a their name so they couldn t give me MY money.
I have since been chasing both parties over and over and have had no update on how they have contacted about the money or what plans are in effect, I got further being on hold with the other party for over an hour than 4th dimension seem to have in 3 weeks.
This is money to help my physio and recovery for walking again that they are messing with and I don t even know what is going on.

AVOID at all costs unless you want your time wasted

I had a no fault accident where a van driver carried out a U-turn as I was filtering past. The bike, a Triumph Tiger Explorer, had extensive cosmetic damage. My insurers entrusted repair work to 4th Dimension. From the very start they were absolutely brilliant, keeping me informed on a regular basis regarding the repair progress on my bike. Whenever I sent an e-mail enquiry, they answered straight back. They were always willing to discuss all aspects of my bike's repair status. Eventually, my bike was returned to me on the promised date. I expected a professional repair, but what I got was far more than this. The bike was absolutely superb. The attention to detail ensured that neither I nor anyone else could tell the bike had been involved in an accident. Not even the slightest of scuffs was visible. Everything was perfect. They even replaced damaged after-market accessories (screen and handguards) with like for like replacements. The bike was absolutely immaculate and made me so happy to see it back where it belongs in such pristine condition.
These guys are top notch and I would never hesitate to recommend them to anyone.