This company took my motorcycle kept it for 3 week...

This company took my motorcycle kept it for 3 weeks told me that I couldn't jump the queue, then told me it wasn't worth repairing, and the next time I phoned was adement that the part wasn't available, it took me less than 5 minutes to find the part to which they had no answer. I asked for the part to be returned to me on completion of the repair which they failed to do. Bike returned after 4 weeks for a simple straightforward repair. NOT IMPRESSED!!!!