USAA

Do not use USAA. Their rates and fees are not com...

Do not use USAA. Their rates and fees are not competitive, they rely on an internal base of folks who do not know they will get better rates at other banks.

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Customer for almost 20 years. Unreliable scumbags....

Customer for almost 20 years. Unreliable scumbags. Horrible identity theft protection. Stay away!

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I m very sad and disappointed in this company as I...

I m very sad and disappointed in this company as I have heard nothing but good about them. I was t-boned by one of their drivers who did not pay attention on the road(thank God we were okay) but instead of negotiating a settlement they immediately slammed on me what they deemed was fair, which I bel...

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Going down hill like every other money hungry comp...

Going down hill like every other money hungry company. Tried to resolve a credit card dispute, I was treated like an idiot. Looking for a new bank with something other than a computer or high school dropout to make a decision.

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Brought in my drivers license to be notorized, and...

Brought in my drivers license to be notorized, and they made a copy of it, then told me they re not allowed to make a copy of it, and wouldn t notorized it until I went and made my own copy. They directed me to Fedex and told me to come right back with it, that I still had time before they closed....

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Got stranded because they locked me out of my car ...

Got stranded because they locked me out of my car for things I authorized

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Was just here and received bad customer service fr...

Was just here and received bad customer service from a rude manager. honestly thinking about switching banks due to the bad service I received and how rude she was

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Angela was awesome great customer service.

Angela was awesome great customer service.
I was traveling across country and lost my debt card and just happened to be in Texas had to drive 4 hours out of the way so I could pull cash to make it home.
The only downside is that there arent many branches across country.

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I am a 54 year member, a former Marine Corps offic...

I am a 54 year member, a former Marine Corps officer and a combat decorated disabled veteran. My children and their families are also members. Until today I have always been proud of my USAA membership.
Then, today I received my USAA Magazine in the mail and I am not so proud anymore.

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I just spent 2 1\2 hours in the motor bank in San ...

I just spent 2 1\2 hours in the motor bank in San Antonio Texas on Fredericksburg st. The worst motor bank ever. They need to hire more people. I will never go thru there again. I dont even want to give one star. Ughhh.......... I literally fell asleep in my car waiting. Very unhappy. I hope all the...

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Horrible

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When a bank has more 1 Star reviews than 5 star an...

When a bank has more 1 Star reviews than 5 star and they serve almost exclusively service members, that should be a flag. They lead you on this false sense of belonging and membership, and really it s just to gain the loyalty they know comes with the dedication and longevity of a service member. The...

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I have spent hours just doing paperwork including ...

I have spent hours just doing paperwork including but not limited to providing my DD-214 and more just to become a member. The customer service during this seemingly routine process has been horrendous. As a Navy vet and homeowner you would think they would want my business. But the hoops you have t...

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They were kind and polite, and helped me figure ou...

They were kind and polite, and helped me figure out my issue quickly. I was in and out in less than 15 minutes.

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Been a member for 6 years, I called up for custome...

Been a member for 6 years, I called up for customer service and they hung up on me rather abruptly. Then called back the next service agent was a little better, but could help me do what I needed done. They got some bad apples working there. Hopefully, unlike local police departments they'll do s...

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Disabled veteran who lives on a fixed income here....

Disabled veteran who lives on a fixed income here. I had my card information stolen and I report this to usaa and at first everything was fine but then they determine that my claim wasn't valid. Meaning that somehow I ordered stuff to be delivered to New York when I live in Texas. USAA is either...

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Great Bank,

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RELIABLE. TRUSTWORTHY. Top notch service at an aff...

RELIABLE. TRUSTWORTHY. Top notch service at an affordable price. These guys have always had our backs when the going got tough.
- A Loyal Customer

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TAKE YOUR BUSINESS ANYWHERE BUT HERE!!! I have ha...

TAKE YOUR BUSINESS ANYWHERE BUT HERE!!! I have had an account with USAA for over 30 years. I noticed about 7 years ago that their insurance (especially homeowners insurance) was sometimes triple what other large insurance carriers was. Then about two years ago I noticed a real decline in all of th...

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Worst bank ever even waited for a teller in the te...

Worst bank ever even waited for a teller in the teller section for 45 minutes!!!!! Take your money somewhere else

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So disappointing... Will be leaving this FUBAR ban...

So disappointing... Will be leaving this FUBAR bank soon after many years thanks to poor customer service and the insane illogical hoops they made me jump through to get a USAA insurance check deposited into a USAA account that had to be endorsed by a USAA mortgage holder. Ridiculous!?!?!

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We waited for 30 minutes. Saw only 2 people workin...

We waited for 30 minutes. Saw only 2 people working all 5 lanes. C'mon USAA! This is San Antonio's primary military bank! Need more locations around town.

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Sat in a drive through lane idling gas for over an...

Sat in a drive through lane idling gas for over an hour to get a cashier's check. The box that had the forms to pre fill out while you wait was totally out of cashier check request forms, making the process longer for everyone. Do not come to this location unless you are desperate and need somethin...

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The drive up is horrible. Takes hours even though ...

The drive up is horrible. Takes hours even though there s 10 lanes. Most disorganized, dysfunctional, inefficient productions I ve ever encountered. I swear all the tellers went to lunch while 100s of us sat in lines we couldn t get out of. So disappointed in usaa.

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30 min and only one car went through the drive thr...

30 min and only one car went through the drive through. 4 cars in line.

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Great!!!

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Good

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Worst bank ever,DEFINITELY NOT MILITARY FRIENDLY!!...

Worst bank ever,DEFINITELY NOT MILITARY FRIENDLY!!!!!!!!!

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29.00 fees for EVERYTHING. Are you ducking kidding...

29.00 fees for EVERYTHING. Are you ducking kidding me? As soon as my account is in the positive again I am CANCELING MY ACCOUNT. This banking service is worse than wells fargo!

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The on-site drive thru is so slow that I m conside...

The on-site drive thru is so slow that I m considering switching banks. You would think that a multi-billion dollar financial institution would have the means to expedite the drive thru in today s climate, but USAA has failed to do so. If you intend to use USAA s drive thru teller/bank services, t...

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It was a little hard to find since GPS took me to ...

It was a little hard to find since GPS took me to the USAA headquarters. Once I found the branch, I was pleasantly surprised. Everyone was incredibly helpful and well versed in how to assist me in what I considered a complicated process. While I doubt I ll need to go back in the future. If I do, I l...

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This is not the bank. The actual bank closes at 5:...

This is not the bank. The actual bank closes at 5:00 p.m. I don't know why the hours to this building are posted, as it is not open to the public.

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If you get hit by someone with USAA insurance, pre...

If you get hit by someone with USAA insurance, prepare to get bent over. I got hit recently by a USAA member, and event though she admitted to hit me and accepting fault, USAA did everything in their power NOT TO HELP ME! They really took it to me with no Vaseline. Didn't get enough money to cover t...

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There teller services are not good at all they tak...

There teller services are not good at all they take forever at the drive up u will be waiting for like 2-3 hrs in ur car for service TO SLOW

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Nothing good about this place. Go somewhere else o...

Nothing good about this place. Go somewhere else or get ripped off.

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Thanks for your support of US Veterans don t tell ...

Thanks for your support of US Veterans don t tell me my phone deposit will be available immediately. And then put a hold on 75% of the amount.

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Disappointed in this entity....home insurance, car...

Disappointed in this entity....home insurance, car insurance, loans, and banking. Many years as a loyal customer and the past year this place has gone down hill fast. Last year my spouse had a car accident the claim turned into a mess and we got blamed for the entire accident which jacked my rates t...

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Anecdotal experience; WORST BANK EVER. Be smart an...

Anecdotal experience; WORST BANK EVER. Be smart and learn from my mistake. Go elsewhere.

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Great bank to work with

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These guys come across as straight up thieves.

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I've been a member for over 25 years. for the most...

I've been a member for over 25 years. for the most part I would give them five stars, plenty of issues over the years with phone calls that were resolved with respect and care. I'm only giving four stars however because for the first time I created an investment account, and after transferring money...

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My husband and I have been a members for about 30y...

My husband and I have been a members for about 30yr. Banking, insurance etc. Usaa banking can't be beat in our book and we do have accounts at other banks.... Not all by choice. Usaa catches all fraudulent activity trying to hit the accounts, their online and apps are so good we are never in the ...

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Horrible if you absolutely have to go to the bank ...

Horrible if you absolutely have to go to the bank for anything. At lease 10 minutes per person literally sat in line for an hour now and still 2 cars ahead of me still

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Best bank in the USA. We love the banking, the ins...

Best bank in the USA. We love the banking, the insurance, the employees, the policies. We're customers for life.

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This is difficult to write, as I have been a loyal...

This is difficult to write, as I have been a loyal patron and fan of USAA for more than 30 years. NO MORE. Anthony, in the lobby , IS WORTHLESS, and has only added frustration by not telling the truth. I live in Houston now and have been trying to help my Uncle (in poor health) get into his bank a...

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I adore USAA however the Drive through banking is ...

I adore USAA however the Drive through banking is SUPER SLOW. The Tellers are so low. Waiting for 30-35 minutes is unacceptable. I have two other Banks I bank with and it's always a more efficient experience using their drive through service.

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never ever ever ever a problem from USAA,, actuall...

never ever ever ever a problem from USAA,, actually better service over the phone with you guys than local banks in person! Thanks for being there and setting a new standard.

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Been with usaa for over a decade and I can say tha...

Been with usaa for over a decade and I can say that they ve never been there for me when I needed them. I was overseas when they mailed my new debit card to my old address (I called to change my address months prior) and when I needed to get cash they actually advised me to sell some of my belonging...

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USAA Auto Insurance = INCOMPETENT

USAA Auto Insurance = INCOMPETENT

I used to think that USAA auto insurance was good because the cost was lower, but now i've learned that you get what you pay for! When I got in an accident, they managed to get the basic important facts of my case COMPLETELY wrong, and after I pointed that out to...

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DO NOT BANK HERE! FIND ANYWHERE ELSE!

DO NOT BANK HERE! FIND ANYWHERE ELSE!

I have been banking with USAA for years...

We transfer funds from Bank of America to USAA every pay day.

This time after been doing the same transfer (automatic transfer) USAA decided to withhold funds! $750 of $800 transfer!

Called them and they w...

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Absolutely horrible bank. They have no branches s...

Absolutely horrible bank. They have no branches so everything is online. I set up a teen checking account for my son, but I don't have access to help him set up his pin for the debit. They actually asked him to send in a picture ID to verify his identity. Spent over an hour on the phone talkin...

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Don't send them checks in the mail for deposit. T...

Don't send them checks in the mail for deposit. They will lose your money. Do business with a local bank. You have been warned.

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If you get into an accident & need to take your ca...

If you get into an accident & need to take your car or have it towed to a bodyshop, send it to Caliber Collision. If it s non-drivable, send it to the 320 Lombrano location. Heed this advice so you can save time. If I would ve known this, my car could ve gotten looked at 2 days ago.

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I love it nice customer service.

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I have been with USAA almost 30 years. They have s...

I have been with USAA almost 30 years. They have seen me through deployments, auto insurance claims, home owner claim, provided investment advice, helped with notary service, transferred funds internationally, all without issue or problem. I see the negative reviews from people who have been with th...

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I have been with USAA since 2001, I have had nothi...

I have been with USAA since 2001, I have had nothing but problems with them. I am currently deployed and they want to send me a code so that I may access me accounts. How are you going to send me a code? Internet barely works, and my pre paid cell phone is an over seas number? So now I can t access ...

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I've been with USAA for over 26 years and I can te...

I've been with USAA for over 26 years and I can tell you they are not the same institution they once were. It has lost it's personal touch, as it has become a major bank shark. I, personally, can tell you that I have spent close to $300K in interest (mortgages, home equity loans, cars, and credit c...

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Other than limited locations the best banking cust...

Other than limited locations the best banking customer experience out there. Top notch app. I've tried B of A, Wells Fargo, and Chase. Just trying to get a routing number is nearly impossible forget about talking to a human being on the phone!

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Clean and bright.

Clean and bright.
Most employees are friendly and nice.
All employees are well dressed and groomed.
The fountain in the middle is long shut off, looks like a hold stone mound with plants in the base where the water should be.
Only reason for one star lower than 5 is the 3 males in the back corne...

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They discriminate really bad. I am hearing impaire...

They discriminate really bad. I am hearing impaired. I cant communicate with them on the phone, and whenever I try they are rood. Their screwed up online system wont let me sign in, even though they send us things to sign at the email I entered and the password worked the first time.

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It does not matter how long a person has been a cu...

It does not matter how long a person has been a customer with USAA. USAA cares about getting theirs and with all the financial uncertainties right now, that should not be the case. I have done business with other FCUs and they take into consideration factors such as how long a client has been with ...

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After 4 years I will be taking my accounts elsewhe...

After 4 years I will be taking my accounts elsewhere.

For the majority of us, the only difference we will notice bank to bank is customer service. The service at USAA is nonsensical, convoluted, and tiresome. Might as well go elsewhere

Two separate times I have had my card canceled for "suspic...

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After 10 years of being a loyal customer, 2020 wil...

After 10 years of being a loyal customer, 2020 will be the year I find a new bank. I recently experienced an accident with my credit card which resulted in a substantial fee. Not fully understanding the issue, I called customer support to review options - especially how to prevent similar occurrence...

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This is a great bank. Has its issues but has so ma...

This is a great bank. Has its issues but has so many options/ features for its members. I love it and the mobile features are simple and common since.

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My account has been locked for over 6 months despi...

My account has been locked for over 6 months despite providing all of the documentation needed to resolve the issue. I continue to be charged for vehicle insurance that is unusable because USAA will not communicate with the state that I have said insurance. I've spent over 10 hours on the phone tryi...

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Horrific! Ask a general question about banking and...

Horrific! Ask a general question about banking and they hang up on you. I am not one of the 92% that would ever stay with usaa for life! BUYER BEWARE

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Great bank....for those that have a lot if money o...

Great bank....for those that have a lot if money or great income. If you fall on hard times, whether its cause of a jobless or anything else. Dont count on them. They will screw you over!

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I have been a USAA member since 1999 and have neve...

I have been a USAA member since 1999 and have never made any claims against my property. I recently made legitimate claims for damage done to my property from a water leak into my sub-floor and ceiling. Gratefully, USAA took care of the costs, however to our surprise and great disappointment, our po...

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Been a customer since 1998. They've gone way down...

Been a customer since 1998. They've gone way down hill. Auto insurance higher than everyone and banking customer service is horrible. Expect to be on hold for hours, transferred multiple times, and then they still refuse to help like they used to.

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(20+ years members and retired military) We paid o...

(20+ years members and retired military) We paid off our last auto loan and will be transferring the last of a checking account out. We have held these accounts open in the hope USAA would reconsider their grave error. But then all this has More

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Love USAA but this location won t let you deposit ...

Love USAA but this location won t let you deposit change with tellers? I waited in line rather than using the ATM for 1hr & 20min in line because I had cash and change but the lady wouldn t accept my coins... I called and USAA said that they do in fact accept change the way I was trying to deposit i...

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They took a CASHIERS CHECK (Guaranteed form of pay...

They took a CASHIERS CHECK (Guaranteed form of payment) and Choose to place my funds in hold NOT IMMEDIATELY But the day after the deposit. AFTER I had already been told by 2 separate employees then funds were available as USAA would have placed a hold on the check the same day rather if it was goi...

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Absolutely terrible wait times. There s only one b...

Absolutely terrible wait times. There s only one branch with teller services in which my transaction mandates but only 4 tellers in lobby, so near the month s beginning?

Be sure to have 30 minutes to wait!

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This is ridiculous. I ve been sitting in line for ...

This is ridiculous. I ve been sitting in line for 50 minutes to get a bank check. They have lines outside for tellers and each car is taking 15 minutes. While one person is walking around helping all of the lanes. Surely y all can come up with something more efficient.

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ONE BRANCH in a city of 1.5million people. I dread...

ONE BRANCH in a city of 1.5million people. I dread going to the bank because I know it's going to be a long, slow line EVERYTIME. Everyone is trying to do their banking at the one place available to do it. Confusing business practices from this company.

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Wow The google rating for the USAA bank is 2.6. ...

Wow The google rating for the USAA bank is 2.6. That is terrible. USAA use to be a great company but is just a so so one now. A below average performance. They failed at mutual funds and brokerage services. They lost what the founding fathers envisioned. I do not think they will recover. They tri...

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I have been with USAA for about 16 years already.....

I have been with USAA for about 16 years already....and I have been extremely satisfied with their banking center. Always friendly and helpful. They went above and beyond to help set up my daughters accounts as well.

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Very proud to be a USAA member.

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Worst drive through ever. I've been waiting in l...

Worst drive through ever. I've been waiting in line for over an hour!

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been a customer for 10+ years all i can say is Wor...

been a customer for 10+ years all i can say is Worst bank ever, don t care at all for their members, my accounts is been lock for fraudulent activities during hurricane dorian and nobody seems to care a bit for the fact that I needed to buy supplies and be hurricane ready. All they pretend is to t...

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DO NOT BANK HERE!!!

DO NOT BANK HERE!!!

I have been banking with USAA for years...

We transfer funds from Bank of America to USAA every pay day.

This time after been doing the same transfer (automatic transfer) USAA decided to withhold funds! $750 of $800 transfer!

Called them and they were no help! Repre...

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Usaa is awful now!

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We can start with the traffic, the lines are about...

We can start with the traffic, the lines are about 1-2 hours long (not exaggerating ) on a good day. The bankers are very rude and don t try to help you at all just to get you in and out as fast as possible. To top it all off they don t accept a homeland security work authorization card (DaCa federa...

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Banked here for 19 years got to the door at 1658 o...

Banked here for 19 years got to the door at 1658 only to be turned away!!! By a flick of a security guards flick of the wrist! Web site said 1730 please change this!!!

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I have had USAA as my credit card, my insurance, a...

I have had USAA as my credit card, my insurance, and just about anything else that could be associated with them. I was loyal and credit built to an $11,000 credit card. That was at their offering and not my request. Now I lost a family member my daughter, starting a second job because I'm now also ...

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I was a member for 9 years and my business wasn't ...

I was a member for 9 years and my business wasn't honored at all. My account was compromised and my account was frozen and I lost all my money. The fraud department is very rude. I used to not have any problems with USAA but their agents on the phone have gotten less professional. I also found out t...

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Terrible. Making money off the blood shed of sold...

Terrible. Making money off the blood shed of soldiers. What a terrible p.o.s
Bank

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I was member for over 20 years. Had I auto acciden...

I was member for over 20 years. Had I auto accident and they handled it so poorly.

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I have been a customer for over 2 decades. If you ...

I have been a customer for over 2 decades. If you can get USAA, get it. They are worth every penny and the customer service cannot be beat, anywhere.

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I had mixed feelings about USAA until yesterday. I...

I had mixed feelings about USAA until yesterday. I was in a financial crisis because of tragic deaths in the family. I thought my business was washed up and bankruptcy was my next option. USAA helped me with a loan to get my Veteran Owned business back up and running! I highly recommend USAA. They m...

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I m just trying to get 2 cashiers checks in a divo...

I m just trying to get 2 cashiers checks in a divorce issue. I can t wait for them to be mail. Nobody can answer and will not call branch to see if I could pre set up so I could pick up at drive thru..or if they will do one at the drive they..so I m going to drive two hours and when they say they ca...

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I went to this location to try to speak to someone...

I went to this location to try to speak to someone in person about banking, investing and other services I use with USAA. I have been a customer for years and used them exclusively because I was in the military. Now that I live in San Antonio I thought I could get the same quality customer service a...

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Huge demographic in san antonio and only one bank....

Huge demographic in san antonio and only one bank. Love USAA but with all the money they do make they could afford to make smaller branch banks around san antonio area. Get it together USAA.

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DO NOT BOTHER! The assumption that the employees a...

DO NOT BOTHER! The assumption that the employees are well informed at one of the only remaining brick and mortar locations is incorrect. I spoke to 3 people and not one of them was able to provide the assistance I needed. One provided blatantly incorrect information and then advised that in the futu...

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I put my trust and did all of my banking with USAA...

I put my trust and did all of my banking with USAA for 12 years, but today I tried to get an unsecured loan to buy a house at auction, then I was going to take out a mortgage and pay off the loan. They would not work with me at all. Since Covid, they said the max unsecured loan is 5k. They would not...

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The cashiers ate not polite at aall and it took th...

The cashiers ate not polite at aall and it took them 45 minutes to upgrade their sistem even after my customer called them several times to inform that it was ok for me to cash the check she had given me.I will never open an account in this Bank

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My HVAC system broke down in a monsoon in mid-July...

My HVAC system broke down in a monsoon in mid-July in Tucson, AZ. USAA said they couldn't send a technician for five days. The temperature in my house was a health endangering 110+ in my house. I implored USAA to hire of the hundreds of HVAC techs in AZ but USAA refused. Instead, the USAA rep. ask...

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Wow so many of these reviews are bad. That is not ...

Wow so many of these reviews are bad. That is not my experience at all. Usaa has provided me with the absolute best service imaginable. All of my issues have been resolved when I call them, the full coverage insurance I have and my mom had has always taken care of me. The prices are fair and I'm so ...

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Terrible

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World's slowest drive through service on earth!

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