My account has been locked for over 6 months despi...

My account has been locked for over 6 months despite providing all of the documentation needed to resolve the issue. I continue to be charged for vehicle insurance that is unusable because USAA will not communicate with the state that I have said insurance. I've spent over 10 hours on the phone trying to resolve this issue with no luck yet. Up until this issue service/value has been great, but its useless at present. I feel like the only recourse left is filing a fraud claim with the Texas Department of Insurance.