I went to this location to try to speak to someone...

I went to this location to try to speak to someone in person about banking, investing and other services I use with USAA. I have been a customer for years and used them exclusively because I was in the military. Now that I live in San Antonio I thought I could get the same quality customer service as I have online and over the phone.

I was sadly disappointed that the first customer service representative I ran into seemed disinterested with me. It was obvious that his job is just a job and nothing more. I was told everything for investments is done over the phone or online and the only in-person services I could use were for banking. I didn t want to speak to a teller, I wanted to speak to a financial advisor of some kind. Again, I wanted to speak with someone in person because I figured surely the bank location offers the same services they do online/over the phone. I was sadly disappointed to find out they are moving everything to online/over the phone instead of in person. If you are a long time customer like myself, don t waste your time going to this location expecting the same level of service in person as you get over the phone/online. USAA is great for remote banking, disappointing face to face.

Please USAA, don t waste your time replying to this or apologizing. Just fix your face to face customer service. Treat us like you want us to continue banking with you.