When a bank has more 1 Star reviews than 5 star an...

When a bank has more 1 Star reviews than 5 star and they serve almost exclusively service members, that should be a flag. They lead you on this false sense of belonging and membership, and really it s just to gain the loyalty they know comes with the dedication and longevity of a service member. The service isn t the best, with many representatives being unknowledgeable or unhelpful. They outsource their claims for their auto, and my last claim was the worst experience I ve ever had in my life. They even closed it outside their legal timeframe governed by the department of insurance for the state I was in at the time with zero follow up. In such a competitive environment, the question becomes what should your bank be doing for you. At a minimum, my expectation is to be treated like a person with respect and dignity, instead I feel like I'm the member they wish they didn t have.