Absolutely horrible bank. They have no branches s...

Absolutely horrible bank. They have no branches so everything is online. I set up a teen checking account for my son, but I don't have access to help him set up his pin for the debit. They actually asked him to send in a picture ID to verify his identity. Spent over an hour on the phone talking to 6 different people getting conflicting information before they admitted they couldn't help. Then they refused to even close out the account.

And this was just the most recent of many incidents. Stupid people. Stupid rules to "protect" customers, but they still can't keep their servers from being hacked.