I've been a member for over 25 years. for the most...

I've been a member for over 25 years. for the most part I would give them five stars, plenty of issues over the years with phone calls that were resolved with respect and care. I'm only giving four stars however because for the first time I created an investment account, and after transferring money into it and setting it up, there was a notice on the web page that it was going to be transferred to Charles Schwab this year. This should have been disclosed before I created the account not afterwards. I don't feel like this reflects upon USAA as a whole but just the investment business department, but I do feel that was the first time I had a seed of doubt about the integrity of USAA.

I still trust them a lot for their other products / lines of business, but will definitely not consider them for investments anymore.