DO NOT BOTHER! The assumption that the employees a...

DO NOT BOTHER! The assumption that the employees are well informed at one of the only remaining brick and mortar locations is incorrect. I spoke to 3 people and not one of them was able to provide the assistance I needed. One provided blatantly incorrect information and then advised that in the future I should just call. As a life long member of USAA I have never been so disappointed in the service I received.