I put my trust and did all of my banking with USAA...

I put my trust and did all of my banking with USAA for 12 years, but today I tried to get an unsecured loan to buy a house at auction, then I was going to take out a mortgage and pay off the loan. They would not work with me at all. Since Covid, they said the max unsecured loan is 5k. They would not listen to reasoning or the circumstances. I spoke with a local bank (Citizens Bank in Ardmore, OK) and not only did they agree to help me, but the process was much faster, and I can get a cashiers check that day in person.