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Review of USAA

USAA Auto Insurance = INCOMPETENT

USAA Auto Insurance = INCOMPETENT

I used to think that USAA auto insurance was good because the cost was lower, but now i've learned that you get what you pay for! When I got in an accident, they managed to get the basic important facts of my case COMPLETELY wrong, and after I pointed that out to them, they absolutely did not seem to care. I figured maybe they did not believe me, so I even gave them contact information of witnesses and locations of multiple cameras, but they said there was nothing they could do for me. And now, of course, my rates skyrocketed. Great way to treat a 20+ year customer. For some reason USAA does not seem to act like a normal insurance company. Any other insurance company would have been all over any evidence that would allow them to pay out less (or not at all). But, curiously, USAA seemed to do the exact opposite - they were EXTREMELY EAGER to quickly pay out, and without ANY communication with me during the process. They seemed to PURPOSELY disregard facts of the case that would have allowed them to avoid paying out - they never even bothered to investigate. USAA's incompetence and/or laziness will end up costing me a LOT more money than I ever saved on the lower premiums over the years. And thats on top of the 30 grand i've given them over the past several decades (with no accidents btw). They have profited immensley off of me and given me NOTHING in return. Screw you USAA.

BTW, I also think that auto insurance in this country is a complete RACKET. Would someone please investigate this industry, these prices don't make any sense, they are outrageously high, they do not pass the smell test - not even close. How can we ALL be paying SO MUCH?? WHERE IS ALL OF THIS MONEY REALLY GOING??????????