Disappointed in this entity....home insurance, car...

Disappointed in this entity....home insurance, car insurance, loans, and banking. Many years as a loyal customer and the past year this place has gone down hill fast. Last year my spouse had a car accident the claim turned into a mess and we got blamed for the entire accident which jacked my rates through the roof. This isn't just an insurance issue this is a law issue as well. We were well over 60 ft behind the cars in front of us. When there is a ten car pileup on the highway, even following at safe distances your chances of not being involved are slim. Since we were the last to make impact, USAA Claimed we were at fault, having to pay something to everyone involved. For the past 2 months every check I have deposited they have been putting on hold "because they can" I was told. The only way to alleviate it is to mail a check to San Antonio and pray it doesn't get lost or spend more money sending it certified mail. I was told by the banker to have my friend cash my checks and transfer them to USAA...of why can't I tell my employer they need to have direct deposit or the best yet..... maybe I should open a secondary banking account and transfer to USAA....Why should I have more than one account.....oh, because your not loyal to your customers. It is unbelievable to me how this bank has become. I am cutting ties with them and I suggest anyone looking for a bank....don't go here...Don't buy into their false advertisement that they will help you, because they will not you are just a # to them, just a way for them to make money. They don't care about you, they may act like it to suck you in, then they will leave you high and dry.