John Henry

Review of USAA

I have spent hours just doing paperwork including ...

I have spent hours just doing paperwork including but not limited to providing my DD-214 and more just to become a member. The customer service during this seemingly routine process has been horrendous. As a Navy vet and homeowner you would think they would want my business. But the hoops you have to jump through during their "verification process " are ridiculous.
Just try to ask a question, all you get in response is someone reading straight from the book with total disregard to any question posed.
I can not imagine what it would be like to file a claim. DO NOT DO BUSINESS WITH THEM!