This is difficult to write, as I have been a loyal...

This is difficult to write, as I have been a loyal patron and fan of USAA for more than 30 years. NO MORE. Anthony, in the lobby , IS WORTHLESS, and has only added frustration by not telling the truth. I live in Houston now and have been trying to help my Uncle (in poor health) get into his bank account, as he has been locked out. After many hours and attempts (driving into San Antonio and going to the bank) at helping him with this, I have given up. For some reason, USAA has gotten rid of many military people who used to be in charge. Now Civilians make the decisions. Another USAA employee (Jamal in Florida) said he would get back with me in October, ..... and I'm still waiting. USAA might as well be CHASE or WELLS FARGO.