How can you guys say unsuccessful delivery even not call me or come to my house, i was at home the whole day. Can't believe Apple choose this company to delivery product.
Hope to give a zero point. :)
Actually, I want to rank zero instead of one start if I can. The worse express in AU ever. I am waiting for my items delivery more than one week, and the state on website was "unsuccessful delivery" and "held" for more than 5 days,and I didnt get any call from star track. What's more,when I called t...
They upload FAKE tracking ID and delivery status. Bought things on amazon and they pretend to have attempted delivery a day before expected date. The tracking number is not valid, and when amazon contacted them they say they don't have it in the system. And it was PRIORITY delivery.
If I could give a negative rating of startrack I would. This is the most appalling service I have ever experienced. A delivery was supposed to be made 1 week ago. After calling up the past 3 days, no answer was given as to the location of the items I'm waiting for, just that it's "at the depot". 5 s...
The courier that had a parcel to deliver to my apartment smashed a large pane of glass on the entry door to our apartment building. One of our neighbours witnessed this and got a confession from the courier, so we thought that StarTrack could cover the cost of replacing the glass for us. They have b...
I was regretting the day I would have to come to Botany to pick up a parcel that I clearly paid to get delivered to my front door. No attempt to schedule a time where I would be available to receive the delivery. There needs to be an option for 0 stars Google!
Saw the van pull up outside, the driver popped a card straight in the mailbox... did not even attempt to ring the buzzer. Useless.
RUBBISH!!!!! Next day delivery means 4 days! No communication between the drivers and the base and WORST of all when my television arrived IT WAS BROKEN!!!!!! Complete waste of time money and effort!
Perfect! On time and got here exactly when it was promised. Much better experience then TOLL...
Absolutely useless.
Supposed to deliver last Wednesday. Came this morning (Easter Saturday) and didn t knock on the door. Now I have to wait another 3 days for the Post Office to open.
Lazy, useless company.
Thanks for taking over a week to deliver my parcel from Sydney to Sydney. I literal...
Barely even 1 star. Lost my package. How do i get my $150 back. So upset.
2 days in a row my parcel was supposed to be delivered and I have waited all day. Then I check the online tracker and it says unsuccessful delivery and the parcel is at the depot. There was no card left either time and no driver came to the door to deliver. Apparently it is going to be redelivered t...
Probably one of the worst customer service experiences with a courier although Toll is up there.
Star Track courier pulls up and instead of using the buzzer and delivering the article he just puts a collect card in the letter box, I was home at the time because I saw the whole thing out the windo...
Was home all day, never rang, never knocked, but put a " Sorry we missed you card in the mailbox". Made me go to the post office to pick it up.
I had 2 items in the delivery depot literally 2 minutes down the road, but they just dropped off 1. Also told me that 1 would be dropped off yesterday afte...
Driver could not find my apartment so he took the parcel back with him. The tracking system said my parcel was delivered. When I eventually got hold of the driver he informed me of this and said he would let the company know I needed it the next day. 3.30pm had not heard anything from the company so...
Worst courier company. Useless couriers who can't find where they're supposed to go (even in a shopping centre) and operations who couldn't care less. Businesses who want to use an efficient fast courier service that won't aggravate their clients should look elsewhere.
can i report google first? why there is no ZERO STAR here?
Waited over a week for a call back on a missed package. Eventually AusPost put a case manager on it. Finally I was told I could pick it up. The warehouse is hard to find in a confusing industrial complex. When I got there I had to wait half an hour for them to *find* my package. Nice people but inco...
Courier delivery, ha what delivery what's the point of pressing an intercom when you can't wait for someone to let you inn not even 10sec must be fun travelling with all parcels in the van he chooses to dump them at the post office instead of waiting for the front door to open!!!
Awful service, no review necessary. Just read the other comments.
Absolutely incompetent in every SINGLE way. Reconsigned my parcel on a Wednesday due to an address error. For some reason they need an extra day to do that, and will deliver on Friday. Already annoying but when Friday comes, they say it'll come on Monday. No explanation. I cant organise a pick up be...
Absolute joke of a courier company, told them to deliver to my specified business address which is clearly marked with big signs and hard to miss but still the driver wasn't able to deliver. Called 13 23 45 and got someone in the Phillipines or something who was disinterested, useless, and was absol...
Dunno what's up with everyone else here.. but Star Track did me good. :f
Guess only the ones who got a bad service are the ones complaining and doing the ratings.
Terrible service. You pay for a delivery that does not happen. They just bother to leave a card, with which you're supposed to go pick your item up yourself all the way to botany, near the airport, so whats the point of paying for delivery? They dont even try to find you. Even if youre at home waiti...
DO NOT USE THIS COMPANY!!! You WILL regret it! Especially there so called "Special services". Despite multiple attempts to book a large pick up, each time the staff saying "yep all booked in" they never showed up! I wasted an entire day waiting for my pick up only to phone back and be told they'd fi...
Rubbish delivery drivers, always a problem of some sort. DHL far more reliable and cheaper too for tech goods.
Service levels have fallen off a cliff since being bought by Aus Post. I just received a call back from an investigator after a whole day of them looking for my parcel... The call got disconnected and she didn't call back, and if I call the number back it goes to their main dial in system. Pathetic.
Delivered to the wrong address and then let some random person sign for my products and left them at another place.
Terrible, I cringe whenever a merchant uses these fools to 'deliver' a product to me. They need to take a few lessons from a real freight/logistics company such as FedEx or FedEx Ground.
Totally incompetent. Over a week for 'next day delivery' and never ended up getting the delivery
shocking service no one calls back will avoid and advise everyone else to avoid using this company
Every time I ve used star track I have been home when they have attempted delivery . My door bell could wake a whole city there is no way I wouldn t have heard it. At least attempt to deliver the parcel by actually checking if the person is home?! Shocking service
Honestly terrible, customer service kept re-directing me to other people, when in actual fact they had sent my package back to the seller. 4 days of back and forth
Lost parcels because they were not scanned. Valuable parcels requiring signature just thrown on front lawn. Lying on delivery status about no access. My supplier recommended that I pick up now because they don't trust these jokers.
TERRIBLE delivery company and customer service.
If I could rate zero I would.
Meant to show on a Monday, never arrived.
Then Tuesday, no one would tell me if it would be an AM or PM delivery. So again wait ALL day.
Called company numerous times and was assured it was arriving before 5pm.
Only f...
The worst service ever. First messed up twice the delivery to another state when in the address clearly says Sydney.
On another ocassion instructed to left the parcel at the back door. Which they opened and left it inside which my dog destroyed it all.
They had done it not once, or twice, but thr...
Arrived just before 5pm to collect a parcel. No one was in the office but I quickly found a mother staff members who went off to find someone to help.
You might as well list your local post office as the delivery address... that's where it's going.
You might as well also address your complaint to India... that's where it's going.
Well if the other reviews aren t enough for you to understand how awful this place is I m not sure I ll be able to convince you. With that being said, probably the worst experience I ve ever had with a courier service. I d honestly pay more just to have my parcels delivered by standard Australia pos...
One of the most difficult courier services I have tried to deal with. The courier industry in the Sydney area is abysmal, and it is companies like this that are causing that.
I went to your website and tried to book a pickup. I was presented with a "Log In" page, but no instructions on how to sig...
Worst experience. Instead of sending my parcel to Sydney they sent it in Brisbane. 1 day express delivery took 3 days. Wish I could give half a star. Highly not recommendable. Period.
Cheers to Star Track for their 24 turn around delivery from Qld to me in regional NSW. Great service!
I hate this service. I was meant to receive a package on Thursday so I asked my company to work from home but the driver didn t come. I got told that I could be redelivered on Tuesday so I asked my company again to work from home that day. Guess what ? Driver never came and the delivery got declined...
Quite simply put the worst courier company there is. If I could give a zero I certainly would. Their signature MO is to say no-one was home (when in all of my dealings there has been) and to then proceed to drop off at the local post office. If you must use them just give them your local post office...
The driver said no one was at the address. This is my place of employment and there is always someone here. The operator said the were given the wrong address. She read the address to me, I said that was the right one. Now Telstra has to More
After several delays & wasted time, ended up going to their depot myself to pick up, as gave up any trust on them delivring. Entire experience was unpleasant, a lot of the staff don't know or care about their roles, as I was often told conflicting delivery info by different departments which further...
One of the worst courier companies. Customer service was unhelpful. They didn't even deliver to my local post office and when I called them they said they don't deliver to my local PO. I've picked up items from StarTrack before from my local PO. Very bad customer service and delivery.
I'd like to give Star Track a Zero star rating. Star Track simply doesn't deliver. I now avoid any online business that uses Star Track. Australia Post should go back to the old local parcel franchisees who ALWAYS delivered. These guys won't climb a flight of stairs to deliver an item so stick a not...
It's one of the most useless courier services around. Lying about leaving delivery cards, sent back parcel to the sender even gave me information that I can redeliver it just a day before, not taking any responsibility for their mistake. I just don't know why are companies choosing them? doesn't any...
Was in my apartment all day and when I checked the track & trace later in the afternoon it showed attempted delivery - unsuccessful . Buzzer didn t ring once, no sorry we missed you card and contact phone number on the order wasn t called. Terrible service, however it appears that I m not the onl...
My parcel has been at the depot for over a week and they're refusing to organise a pick up or to redeliver it
Stuffed up a simple delivery but inserting the wrong address. Warehouse error. No surprise this company is owned by Australia Post.
I heard the bell rang and I ran to the door. The delivery guy just left the card after waiting for a few seconds only. I even saw him in his van making a U turn in front of my house. I chased him and he didn't see me. Do you expect us to open the door after 1 second you press the bell? This is a jok...
Ordered something online who used Startrack as their couriers. Was able to keep up to date with my delivery through their website. It said there was an unsuccessful delivery late Wednesday afternoon but I was home at that time. I called first thing in the morning and the call centre told me it had b...
NO STARS - driver "attempted" delivery twice to my address. Unfortunately he was only able to find the letterbox and leave a card, but unable to find the doorbell immediately adjacent. "Customer Service" escalation resulted in me being told that "all security buildings aren't the same - there are ov...
Not happy! The same driver has driven into and out of our driveway way too fast leaving burnout marks on the gravel! We have young kids and dogs walking around and we nearly lost one due to his reckless driving. I'll be making a formal complaint
This courier company is very stressful to deal with. Firstly, they really lack in communication, people don't pass on information properly to the head. Rather than delivering my 3 packages on the same day, they spread out onto a week or so, really frustrating when everything could have been delivere...
They always delivered it straight to my door with friendly service , although it may take a little time to process the order and deliver but I can be patient and it is still very good service
Every bad review on here is true. StarTrack are quite simply the worst courier company I have had the misfortune to use in nearly 25 years in business. Their customer service personnel are totally unaccountable and do not seem to care one iota about customer service. Their drivers appear to have an ...
This company is by the far the worst delivery company. I was at work everyday and did not receive my post. I got updates saying delivery failed everyday. Really disappointed I ended up having to pay for my parcel to be sent again from the company I purchased my items. I ended up going to the star tr...
Basically what everyone has said!
Rubbish service! Been trying to talk to someone for the last 4 days to find out where I can collect the parcel from. But it s fully automated and just goes around in circles. Extremely frustrating!!!
Harley
Couldn't deliver a package if their lives depended on it. Most abominable company I've ever dealt with.
Tracker say's parcel delivery today but no one has shown up at all my parcel arrived in dubbo courier driver at 9:55AM and my town is only about 30 minutes away and 1 hour the most depending on traffic. I should have got my parcel at least 2pm today but its now 5:43pm and no parcel has arrived. My f...
We ran a small test: On the day the item was out for delivery , we sat outside for a few hours drinking coffee, having breakfast and working. Then we received a text saying that StarTrack attempted to deliver the item, and left a card.
Truth is, no one came and no card was left. It s a lazy sche...
DO NOT USE THEN. THE WORSE CUSTOMER SERVICE IN THE PLANET.
Paying for express postage and being told your package has been delivered,only to WATCH the security footage of where it should be delivered and seeing star track courier not even try come in the venue. Also then having to call every day for 5 days to get ANY answer to where my package is and being ...
Absolutely RUBBISH!! The Worst Customer Service!! the worst delivery company I ever had to deal with. Can't believe I have wasted my time doing 5-6 calls in one day and talking to even the team supervisor who is nothing but another ignorant and unprofessional member in this company. I hope they clos...
Always have been good to receive my parcels. Thank you! ontime and with a friendly delivery guy. No complaints at all :D
Worst courier company ever. I have no words to elaborate on how bad they are, they should be forced to close
Was notified via email that i rejected the delivery. I was waiting directly by the front door. I don't think i've ever had a single good experience with star track over the past years. Honestly just no words...
Should have picked up directly from the store. They don't attempt delivery and neither do they leave "missed delivery" card. I believe they work on the principal of let customer do all the hard work to get to the expected delivery.
Star track is the worst courier company ever. their service is extremely bad, no responsibility, poor communication skill, rude, and hard to deal. I had to call more than 4 times just want to arrange re delivery. Their staff is very irresponsibility in handle this simple case and keep hold the case...
Wish they call before leaving a collecting card. It happens to me so many times. I was home and the driver just left the card instead of calling or buzzing.
They are the worst! Was meant to arrive on Saturday and I paid extra $$ for it to be sent for then, its 3 days later, 5 phone calls to star track, 3 of them I was "hung up" on, they keep telling me it cut out, and still no answers to where my package is. I also wait over 15 minutes on hold each phon...
Stated delivery on the 2nd of November 2018. I checked the online tracking system at 12 Minutes to Midnight on the 2nd of November 2018 and it stated that the item is still on board for delivery. Upon checking the online tracking system the following day on the 3rd of November 2018 I received notifi...
unbelievably rude and incredibly resistant to admitting they are wrong - the star trek website lists our address as in their area however the local franchise will not come down our street as it is out of area - when contacting head office they say it is the local franchise problem however they say ...
A very professional service and super fast delivery.
Utterly terrible service, I just got home and the Startrack delivery guy handed an important package to my next door neighbour, he saw me and said "Hang on, I gave it to your next door neighbour". Then when he gave me it, he didn't ask for a signature. What the f**k!!!!!!!!!!!
Should be 0 Stars, but there's not an option.
Worst couriers I have had the displeasure of dealing with (or not dealing with, as they never delivered my package to my house).
Don't use FedEx as they use Trackstar inside Australia!
My Experience:
I Changed the delivery date for a delivery via...
This courier company is literally the worst out there. The drivers aren't supplied with phones, so zero contact with the customer can be made. The online system isn't checked/uploaded prior to trucks loading in the morning. Delivery schedules are locked down, they expect the receiver to bend to thei...
Do not use Star Track for deliveries. They claim to have delivered something to me while I wasn't home but what appears to have happened is that the driver just left the package on my doorstep despite me not being home, and someone stole it or he gave it to some random on the street who doesn't live...
yeah these guys are useless :( just lost a 500k job because they lost it for 2 weeks after about 50 phone calls and emails it was finally found at the wrong depot but it was to late for my customer by then as he had gone elsewhere... thanks star track :)
wheres the 0 Stars option!
Abominable. I needed business items to arrive before the long weekend so I spent the day waiting as the goods were listed onboard with driver. 5pm I called customer service who advised me there were delays but that my goods would definitely arrive this evening. I asked if he was absolutely sure as I...
Very difficult to deal with & unhelpful. Bringing Aust Post and Qantas together is like dumb and dumber. There were astronomers in the 17th century that could track stars better than they can track a package from A to B.
Wish you could put zero stars
Do Not EVER USE THIS COMPANY!! I was waiting on my phone to arrive from telstra and the delivery man put his hand in my face and refused to give my parcel over due to a punctual error on the delivery address! They then again tried to redeliver my phone after Telstra had to place a whole new order wi...
Really bad service. Rude costumer service that hanged up on me. I had to deal them just two times and that was enough to do not but from places they use this shipping service. Waited two extra weeks for the items to arrive just because they seem to have a lack of communication between areas and neve...
Worst ever.
Hung up on via phone when I said I had a brain injury.
Lied to (driver told me he would be there but never showed so I wasted time waiting around.)