Ordered something online who used Startrack as the...

Ordered something online who used Startrack as their couriers. Was able to keep up to date with my delivery through their website. It said there was an unsuccessful delivery late Wednesday afternoon but I was home at that time. I called first thing in the morning and the call centre told me it had been put on an afternoon truck but the driver ran out of time and didn't deliver it. That was not an unsuccessful delivery, they never tried. Call centre agent was polite and helpful though.
Item was delivered the next day but the driver left it at my door without an authority to leave. I was home anyway but he knocked and left the package at my doorstep. I live in a unit block so if I wasn't home this would have been sitting at my door for 3+ hours until I got home from work.
All in all I didn't have a bad experience but not exactly a great one either.