Andrew H

Review of Star:Track

One of the most difficult courier services I have ...

One of the most difficult courier services I have tried to deal with. The courier industry in the Sydney area is abysmal, and it is companies like this that are causing that.

I went to your website and tried to book a pickup. I was presented with a "Log In" page, but no instructions on how to sign up for an account. So I called your phone number - 131320. I sat on the phone for over minute listening to useless menu options, before finding the correct one for a courier. I was then put through to a voicemail, which talked useless information for over a minute before giving the option to leave a message. So I went back to the website, and filled in an online form, but did not receive a call back.

I then called the 132345 number, and again sat on the phone for over minute listening to useless menu options, before finding the correct one for a courier. I entered my phone number as requested by the computer. I was then put through to an operator that asked me my phone number again, and I had to repeat it 5 times because he kept getting it wrong. I was then advised that I could not book a pickup without an account. I asked to create an account, and was yet again put on hold. I eventually was able to speak to another person, who advised me that an account would take 48 HOURS to apply for, and TEN TO TWENTY BUSINESS DAYS to create. UNACCEPTABLE.

I said that I just wanted to send a parcel within Sydney. I was AGAIN put on hold, and eventually spoke to another person (person number 3). I informed the person that I wanted to send a parcel within Sydney. He offered me two convoluted options to send the parcel, without any explanation of what the options entailed. I said to him that I didn't mind, and I just wanted to send a parcel within Sydney. I WAS THEN PUT ON HOLD AGAIN, to be transferred to yet another person!

I gave up as you obviously don't want business. You want to make it as difficult as possible to send a simple package. Another courier company that I won't deal with ever again.